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  • Posted: Jun 29, 2020
    Deadline: Not specified
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  • Crayon specialises in supporting customers across all industry sectors with complex local, regional and global IT estates. Our mission is to help our clients navigate a complex, hazardous technology landscape to ensure they come out on top.Already a global leader in IT and digital transformation services, we operate the largest independent 'cloud econ...
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    SQL Debugger

    Role Description

    The team is symbiotic in its nature, where all members are well capable of self-management and do not need to be micromanaged. Through synergy, aligned values and common goals they are able to continually broaden their horizons. From implementation to after sales support. This is a tight knit team that works seamlessly as a unit to ensure client satisfaction, and always aim to become even better at the business offerings. The SQL Debugger will provide technical support regarding a spectrum of software used within the business. You’ll be responsible for database management, sourcing system bugs and corrections. The ideal candidate must be capable of self-management.

     

    Salary

    • R30,000 – R60,000 per month (Negotiable based on experience)

     

    Responsibilities

    • Provide remote 2nd line support using diagnostic capabilities to identify the fault or problem
    • Troubleshoot issues to identify the most appropriate resolution path
    • Take ownership of incidents assigned to you and manage them through to resolution
    • Resolve the majority of trouble tickets via the ticketing system
    • Escalating issues to tier 3 developers should the need arise
    • Assisting and upskilling other team members where required
    • Ensure Service Level Agreements (time to respond and time to resolve) for tickets logged are met across all clients
    • Investigate issues/changes, evaluate the risk and impact of the change and provide detailed quotation for the required work accordingly

     

    Requirements

    • Matric certification (essential)
    • Extensive SQL (MySQL) knowledge (essential)
    • Firm understanding of financial services and systems (essential)
    • Logical and analytical thinker
    • Strong software troubleshooting/debugging abilities
    • Knowledge with trouble ticketing systems
    • Ability to self-manage
    • Critical thinking and ability to prioritize
    • Previous experience in a client support role is advantageous
    • Flexible working hours – willingness and ability to accommodate extended working hours to meet deadlines, etc.
    • Good contactable references

     

     

    Method of Application

    Interested and qualified? Go to Crayon on crayon.jobs to apply
  • Send your application

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