Sr Analyst, Application Support at TransUnion

The right candidate will work on a team of software specialists focused primarily on our Windows environments. The team uses procedures, scripts, database queries, and tools to resolve application issues. We also work very closely with our business partners communicating information about system health, outages, or status of support requests.

Impact You'll Make
What you will bring:

• Ability to automate through scripting and configuration management; have a deep understanding of scripting languages like Powershell, Batch, and command line tools

Windows server operating system experience

• Services
• Registry
• Event Viewer
• Task Scheduler
• NTFS and Shares

Working knowledge of the following technologies:

• Internet Information Services (IIS)
• Microsoft System Center Configuration Manager (SCCM)
• Microsoft Failover Cluster Manager
• Microsoft SQL Server
• Ability to craft basic SQL queries for analysis and troubleshooting
• Working knowledge of Splunk is a plus
• Working knowledge of Rundeck is a plus
• Working knowledge of Remedy or other similar help desk software
• Basic VMware or virtualization knowledge and experience
• Basic knowledge of networking
• Are an effective organizer and solve technical problems at various levels of difficulty and can document the process and resolution
• Can work both independently and as a member of collaborative teams
• Enjoy helping others and share a strong sense of ownership and responsibility
• Monitoring of application performance and environmental uptime.
• Are interested in sharing ideas with teammates
• Thrive in a collaborative environment
• A degree in computer science or related degree path

Impact You Will Make

• Maximize system availability
• Perform routine tasks for application and server maintenance
• Work directly with the Infrastructure team to support the Development and Business teams to keep the application running
• Identify issues and coordinate with the correct groups to help resolve problems
• Create and use tools for automation to help support and monitor applications
• Capture metrics regarding performance and capacity, stability, and value which drive decisions
• Drive innovations on the team, always looking for performance improvements
• Provide recommendations to streamline existing processes and procedures
• Research, troubleshoot, diagnose, and recommend solutions to simple or complex technical problems
• Use trouble shooting skills to solve software or application issues
• Focused primarily on Windows based technologies with ability to learn and grow into new technologies as needed to support additional applications
• Occasional night and weekend work with on-call rotation expected