Sr. Learning and Development Specialist at Amazon

• Create and implement the LD strategy and annual roadmap for Customer Service in South Africa.
• Influence leaders and stakeholders at the senior level; demonstrate effective consulting skills, with an ability to influence in all directions and at all levels.
• Design and implement LD programs; produce instructional materials and performance support materials; design evaluation methods to determine impact of program.
• Assist in implementing the annual needs analysis to determine the LD skills needed for the region region.
• Create and implement effective change management processes.
• Provide leadership development coaching to senior Customer Service leaders.
• Collect, report, and analyze meaningful LD metrics.
• Deliver results with little supervision in a dynamic and often ambiguous environment.
• Exhibit superior communication skills including interpersonal communication, written communications and classroom and virtual facilitation skills.
• Demonstrate strong business and HR acumen, including strong problem solving skills, critical thinking, and a willingness to be vocally self-critical.
   

Basic Qualifications

• 7+ years of work experience in the areas of management and leadership development, organization development, group facilitation, training and training design.
• Experience in influencing senior leaders/stakeholders.
• Strong instructional design skills, including evaluation methodologies; experience with global design.
• Program management skills, including managing details, and keeping multiple tasks/projects on track.
• Strong verbal, written, and interpersonal communication abilities.
• Strong analytical skills and experience using and presenting data to make decisions.
• BA or BS degree in a relevant field such as business, education, instructional design, organizational development, or equivalent experience.

Preferred Qualifications

• Master’s Degree in a related discipline.
• Executive coaching experience.
• International assignment; experience working in a different country.
• Cross functional experience in an area outside of training and development.
• Familiarity with business, financial and process improvement tools, concepts and methodologies