SRP Lifecycle Manager - Southern Africa at Sandvik

Purpose of the role:

• Develop and implement a plan for your area based on the lifecycle strategy, focused on its services and skills development.
• Promote and monitor aftermarket agreements.
• Promote and follow the introduction of products.
• Develop a roadmap (guide) for the development of competencies for the organization of the life cycle and promote initiatives to share knowledge in the region.
• Establish and maintain an organization that manages to support the fulfilment of strategic and financial objectives.
• Participate in the establishment of the commercial strategy and follow up on specific actions (Business Area Plans, Account Business Plans etc) that will ensure compliance with strategic objectives.

The job 

• Create an organization that provides high-level technical assistance on products and applications to the Crushing and Screening team, as well as quality support to customers.
• Create lifecycle and support services in Southern Africa, driving strategic improvement within the Crushing & Screening team towards a business model of outcome solutions.
• Increase the capabilities of service teams through regular certifications, trainings, webinars, etc.
• Promote the use of tools to provide a better service to our customers (DSP, vibration analysis tools, RFID chips for the traceability of the main components, 3D scanner for the analysis of the wear of the axes, etc.).
• Promote the digitalization of the fleet and monitor the status of digitized equipment.
• Ensure Lifecycle resources are appropriate to support the Southern Africa region requirements and develop and present Business Cases when additional resources are needed.
• Promote the repair strategy in order to enhance and grow the aftermarket business.
• Gather and manage work teams to perform root cause analysis when failures occur in strategic clients.
• Collect troubleshooting information and refer it to the factory support line. 
• Management of guarantees
• Consolidate and communicate technical and security bulletins and monitor the correct application of the new technical and security measures.
• Keep technical information about Sandvik's offering and competitors up to date
• Ensure that the data in the installed database is accurate and properly developed.
• Manage fleet database
• Manage the database of market share.
• Identification of opportunities to replace competitor equipment

Job Requirements & Competencies

• Professional degree at the level of industrial engineering, Mechanical/Metallurgical Engineering, Engineer in mines, maintenance or similar
• Knowledge of vibrating and/or crushing equipment
• Good understanding of mining site plants and process engineering
• Sound judgement and problem-solving ability
• Listening and logic interpretation
• Strong customer orientation
• Advanced communication skills
• Must be flexible and self-reliant, self-starter
• Excellent time management
• Sound commercial reasoning and contract management
• Strong understanding and compliance with Health and Safety in the workplace
• Ability to function independently and with responsibility without direct supervision
• The ability to make sound decisions related to identified problems without assistance
• Follow-through ability to complete tasks
• Computer Literacy – MS Office/Teams etc