Opportunities Available at TransUnion

What You’ll Bring

• We are looking for a minimum LLB Degree (or similar) with at least eight years post-qualification experience and a minimum of 4-5 years transactional experience in a managed services, digital, consulting, systems integration, technology-based and/or outsourcing areas in roles within fast-paced industries.
• Strong commercial and legal experience within a highly regulated / services industry.
• Experience in the following areas of law is necessary:
• Experienced in commercial and corporate law and good working knowledge of, IP, data privacy and other ancillary legislation.
• Experience in negotiating and drafting technology-based, managed services, software licensing, outsourcing and/or consulting agreements with a good understanding of contracting/risk issues. 
• Ability to handle multiple complex tasks and priorities continuously, with the agility to move between a wide range of matters and proven ability to efficiently manage a large volume of transactions independently. 
• Critical strategic thinking skills, ability to rapidly assess issues and associated risk and ability to make critical decisions in a fast paced environment are essential.
• Confidence and strong interpersonal skills to be able to liaise and provide support and advice to senior leadership as well within a team environment, with peers and management across all levels of the organisation.
• Accomplished negotiator with an understanding of principle-based negotiation strategy and tactics including the ability to present pragmatic alternatives with proposed solutions.
• Strong written, verbal and negotiating skills.
• Proficient in MS Office.
• This position may require travel

Impact You'll Make:

How You’ll Contribute

• Provision of business-focused commercial legal services to the African operations of TransUnion Africa and its subsidiaries, as well as the wider international business as may be required from time to time;
• Negotiation, reviewing and /or drafting of commercial agreements, proposals, tender documents and any other document of a legal/binding/potentially risk or cost intensive nature;
• Conducting and advising on commercial negotiations;
• Review and final sign off on legal matters including commercial agreements, new product development and legal related matters; and Relationship management, training and reporting. Running with adhoc projects as required

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What You'll Bring:

Job Description

• Ensure that all TransUnion and government guidelines, procedures and policies have been followed, and track levels of accuracy  
• Provides trend data to site management team
• Uses quality monitoring data management system to compile and track performance at team and individual level
• Delivers actionable data to various internal support groups as needed
• Coordinates and facilitates call calibration sessions with necessary colleagues Provides feedback to call center team leaders and managers
• Prepares and analyzes internal and external quality reports for management staff review
• Collaborates with onshore teams to discuss process efficiencies 
• Executes other duties as assigned

Impact You'll Make:

Requirements

• Experience in a call center or quality services environment
• Effective listening and communication skills (written and verbal) with strong focus on customer service and attention to detail
• Capable of working independently in a remote setting
• Ability to execute on decision making responsibilities
• Knowledge of Microsoft Office products, with emphasis on Excel
• Analytical, summarization, conceptualization and prioritization skills in a rapidly changing setting
• Understanding of credit reporting laws is a plus

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What We'll Bring:

• Batch Implementation Consultant (Client Support Consultant)
• Working hours 3pm-11H00pm South African time including SA public holidaysworking remotely from home
• “TransUnion is committed to finding innovative ways information can be used to help businesses and consumers make smarter decisions.” Chris Cartwright

What we’ll bring: Job Description Summary

• A welcoming and energetic environment that encourages collaboration and innovation. We consistently explore new technologies and tools to be agile.
• Flexible time off, workplace flexibility, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.
• Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.
• We prize flexibility, continuous improvement and openness, and offer a unique opportunity to combine technology with client relations and support.

What You'll Bring:

What you’ll bring: Job Description

• Bachelor’s degree/Diploma (NQFL6)  or equivalent relevant work experience, preferably in the Financial Services industry
• BA/Project management skills
• Financial/Banking background
• Leading projects for the business
• Ability to coach and mentor new hires
• Excellent communication and interpersonal skills
• Internal and external customer facing experience
• Ability to translate technical and functional requirements and collaborate with technical counterparts
• Can explain technical concepts in layman's terms to a non-technical audience 
• Strong problem solving skills and ability to act decisively in fast paced, frequently changing environment
• High Experience of proven ability to work independently, manage simultaneous assignments and effectively prioritize workload with competing priorities
• Familiarity working with data

We’d love to see:

• Experience in the credit reporting, financial services or direct marketing industry is preferred.
• Excellent interpersonal and communication skills 
• ETL Knowledge
• Salesforce experience
• Attention to detail, ability to work in a fast-paced environment
• Well organized
• Data capturing skills 
• Team player
• Project management skills
• Collaboration

Impact you’ll make:  Additional Job Description 

• Act as a sales support administrator
• Contribute to the full system lifecycle,  from customer and sales engagement, requirements gathering and criteria analysis, to the reviewing of the fulfillment of the solution for internal and external customers.
• The associate is needed for successful analysis of customer business requirements by assisting the technical team with developing an end-to-end processing solution that includes design, setup, test, delivery, and documentation. 
• Validate batch fulfillment system setup and output, based on requirements from the customer, which also includes direct customer communication to audit the results. 
• Analyze and interpret how industry changes will affect program execution, fulfillment, and solution delivery
• Own and facilitate quality checking for all work requirements before sending out to the customer

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What You'll Bring:

How You’ll Contribute:

Government Incentives, Grants and Subsidies

DTIC:

• Responsible for timeous quarterly submissions to the DTIC for incentives with regards to job creation and all reporting related to:
• Collection of salary information from payroll
• Preparation of financial information related to grant submission
• Calculation of grant amounts
• Sourcing of required supporting documents
• Submission of claims to the DTIC within the required timeline
• Advise on issues related to discretionary grants, monitor progress and ensure resolution
• Monitor payments of grants and levies and communicate any needs to the HR and Finance teams

12H Grants:

• Regulatory reporting requirements with regards to the 12H tax incentive for running learnership programs
• Work with tax consultants to submit required documents in order to claim annual allowance for registered learnership agreements (IT180’s)
• Submission of required documents to claim completion allowance upon successful completion of learnership (IT180’s)
• Calculation of allowances in respect of Section 12H of the Income Tax Ac

B-BBEE

• Manage Company’s B-BBEE verification process
• Manage the B-BBEE scorecard across business activities and optimize opportunities for each pillar
• Provide guidance and play an active advisory role to business on each pillar  
• Design and Implement B-BBEE Transformation strategies to improve B-BBEE rating
• Compilation of B-BBEE presentations and reports
• Conduct BBBEE audits, create reports and provide recommendations on findings 
• Provide inputs in the formulation of policies, practices and processes that affect B-BBEE within Company
• Monitor and report B-BBEE spending against targets set up for various departments and divisions, including ensuring the accuracy of such information
• Advise project managers, external stakeholders and authorization committees with regard to the interpretation of Company’s B-BBEE Policy and B-BBEE practice
• Advise on the sourcing and selection of strategic B-BBEE suppliers
• Provide B-BBEE training to employees and suppliers on the revised BBBEE Codes of Good Practice

Employment Equity:

• Contribute to the development, alignment and implementation of the Company’s strategic transformation and EE plan
• Develop and implement the company’s transformation and EE plan by analyzing the workforce, preparing a transformation plan and employment equity plan
• Monitor and report progress against B-BBEE, EAP and the CEE targets
• Ensure full compliance with the employment equity act and report on all discrepancies
• Establish EE committee and ensure all records are maintained relating to meetings, registers, agendas and minutes.
• Organise training for the EE committee.

Skills Development:

• Cultivate strong business relationships within the Business functions, amongst both internal and external stakeholders with regards to Learnerships and as such ensuring that all SLAs are met and/or delivered all the time every time.
• Focus on building and maintaining internal key client relationships
• Providing suggestions on how to improve current processes to ensure contribution to the success of the business
• Providing regular feedback and reports to Business and EXCO
• Provide input into a skills development policy in line with the regulations laid down by the Skills Development Act
• Ensure the development and implementation of the Workplace Skills Plan (WSP) and alignment to the employment equity plan
• Capture training priorities for the organization based on its short and long-term needs
• Monitor the implementation and periodically revise the Workplace Skills Plan by reviewing training committed and completed thus far
• Ensure timely completion and submission of the Workplace Skills Plan and Annual Training Report
• Liaise with FASSET and Services SETA around all skills development needs and requirements
• Understand the Sector Skills Plan with focus on scares and critical skills planning
• Ensure training committee is established and is consulted on the Annual Training Report, Pivotal Training Report, Workplace Skills Plan & Pivotal Training Plan before submitting reports to the SETA
• Ensure the implementation and planning of discretionary grants take into consideration the critical and scarce skills of the SETA
• Align training to the SETA Sector Skills Plan, Learnerships, career pathways, accredited national qualifications, etc
• Ensure appropriate training records and minutes of meetings exist for record purposes
• Attend SDF forums and SDF training

Learnerships

• Ensure monthly analysis and reporting on learnership claims are processed
• Ensure forecasts on quarterly grants and subsidies are collated and distributed to all relevant stakeholders

BPO Industry Reports

• Compile and ensure timely submission of all quarterly reports to BPESA

Workforce Analytics:

• Provides reporting and analytics to support human resources initiatives
• Acts to understand existing reporting, best practices and translates those practices to a consistent and effective toolkit for the team to use

Reports include:

• Monthly HR Reporting
• HR Data analysis
• People cost tracker
• Regulatory reporting with the inclusion of Employment Equity, WSP & ATR and pivotal grants
• Regulation and update of company policies
• Assist in all ad hoc reporting requirements as and when required

What You’ll Bring:

• Relevant diploma/degree with financial acumen and understanding
• Minimum 3+ years’ experience in an HR reporting role with thorough knowledge of        B-BBE, Skills Development Act and DTIC grants and subsidies
• BPO / Contact Centre experience would be advantageous
• Strong Aptitude for numbers, calculations and analysis of data
• Prior skills reporting with good data visualization skills with the ability to write qualitative and quantitative reports
• Proficient in Microsoft Office, with advanced experience in Excel and PowerPoint with ability to create dashboards, macro’s, pivots etc.
• Excellent written, verbal and presentation skills with the ability to communicate, interact and operate across all levels
• Action oriented; demonstrating strong planning, organizing, prioritization and problem solving skills
• A team player with good interpersonal skills
• Excellent time management skills
• Ability to work extended hours as and when required
• Ability to work under pressure with good attention to detail and a sense of urgency
• Ability to prioritize and co-ordinate a multitude of tasks
• Ability to work independently, manage own time and ensure that deadlines are met with limited supervision