Stolen Vehicle Recoveries Coordinator - Parktown at Hollard Insurance

Role Objectives:

• To source new, used and alternative vehicle parts for the Hollard Group in order to reduce the cost of these inputs in the repair process. Monitor and manage parts delays and disruptions. Liaise with business units, negotiate with parts suppliers and stakeholders. Monitor assessor’s costs and compliance and perform ad hoc duties where necessary.

Key Responsibilities:
Unicode:

• Use Unicode as a central database to register all Hollard stolen/hijacked vehicles.
• Ensure that Unicode is updated correctly with the stolen vehicle information.
• Ensure that Hollard’s interest is noted on the SA Police system.
• Daily checks on Unicode with vehicles impounded by the SA Police.
• Daily checks on Unicode with stolen vehicle status change.
• Check and confirm the status change and report the change to the responsible department or broker and/or Account Manager.

Natis Deregistration documents:

• Request settlement from the banks
• Request Natis documents for stolen/hijacked vehicles from the banks.
• Follow up and collect all stolen vehicle deregistration documents.
• Centralise the control of all stolen vehicle deregistration documents and keys.
• Ensure that all stolen vehicle Natis deregistration documents are dealer stocked in Hollard’s name.
• Ensure that all Natis deregistration documents and keys are filed according to internal filing system.
• Manage the control of Natis deregistration documents.

Networking:

• Liaison with Binder Brokers, Branches and Internal Claims Departments.

Upliftment of Stolen and Recovered Vehicles:

• Confirm vehicle recovery information
• Appoint agents to collect and uplift stolen and recovered vehicles from police pounds.
• Assist the SA Police and the Upliftment Agents with the identification of stolen and recovered vehicles.
• Assist the Insured with the identification of the stolen and recovered vehicle.
• Ensure that the upliftment agents are following the correct process with the upliftment of Hollard recovered vehicles.
• Ensure the agents invoice in accordance to the SLA.

Licensing department:

• Represent Hollard as proxy as the licensing department.
• Clear understanding of the requirements at the licensing department to perform the various transactions for dealer stocking and deregistration.
• Clear understanding of the documents required to perform the various transactions for dealer stocking and deregistration.
• Clear understanding with regards to the requirements to act as a Proxy for Hollard.
• Clear understanding with regards to problem solving at the licensing and traffic department.

Required Knowledge and Experience    

• At least 5 years’ experience within insurance claims, salvage and stolen vehicle recovery.
• Previous experience related to the Natis system and a clear understanding of processes at the licensing department.
• Intermediate word processing skills using Microsoft Word, Outlook and excel i.e. Instructions to salvage dealer, letters to banks

Educational Requirements    

• Matric / NQF 4
• Driver’s license