Store Manager (45hr) - Exact - Wepener at TFG (The Foschini Group)

Job Description
Key Responsibilities:  

• Driving turnover to ensure the achievement of targets.
• Controlling expenses.
• Managing stock losses to ensure shrinkage is in line with the Company standard. 
• People management, including recruitment, development of staff, employee relations, performance management.
• Executing in-store merchandising strategy and standards. 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.

Qualifications & Experience: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

Skills:

• Builds Customer Loyalty.
• Customer Service Delivery.
• Customer Value Management.
• Customer-Focused Approach.
• Effectively Presents Solutions.
• Initiates Compelling Sales Conversations.
• Knows the Buying Influences.
• Leverages Digital Communications with Customers.
• Manages Resistance.
• Managing the Sales Process.
• Navigates Customer Challenges.
• Negotiation & Selling.
• Planning & Organizing.
• Policy & procedures.
• Strategic Sales Planning.
• Leadership.

Behaviors:

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness.
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships.
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers.
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes.
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation.
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets.
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes.
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others.