Store Manager BWH Faerie Glen at Massmart

About the job

Functions / responsibilities:

Development of a store strategy in alignment to BWH strategy

• Analyze competitors and customer needs in the market that the store competes in and action resulting out of the analysis.
• Ensure clear identification, clarification and implementation of store strategy and departmental strategies in line with company strategy, ensuring full understanding of these within teams.
• Review implementation of strategy and take corrective action to address problems/ amend update action on strategic plans, as needed.
• Enhance the company profile through participating in business forums and involvement in community projects and drive business development implementation of action plans to action customer recruitment and improve customer spend
• Submit monthly reports on all relevant information to the Regional Operations Manager

Achieve financial targets

• Achieve agreed financial budgets and targets through implementation of plans to achieve maximum profitability
• Sales and margin plans, that pro- actively identify opportunities to improve sales and margins and re-actively address shortcomings to improve
• Shrinkage control and obsolescence plans, that proactively have controls in place that reduce risk and reactively address shortcomings and opportunities
• Expense control and personnel cost plans, including budget formulation
• Achieve PBIT growth targets that ensure incentives are achieved
• Ensure effective SRM reporting

Create and maintain a high energy, customer-centric and service-oriented climate

• Drive the Builders Formula for success by ensuring action plans are put in place, communicated and driven effectively by all employees effectively
• Drive an improvement in the stores annual BUA engagement survey score
• Lead by example in demonstrating that customer service and customer satisfaction is of primary importance
• Ensure that store is appropriately structured and staffed to achieve levels of customer service in line with strategy and promise to customers – ensure effective use of staff scheduling
• Ensure managers have technical and leadership competence to effectively direct, guide, inspire and energise subordinates and are doing so
• Ensure staff selected for positions are of the calibre to provide superior levels of performance and customer service – ensure objectivity and fairness in selection decisions
• Ensure all staff are fully competent in the knowledge and skills required to perform their duties effectively and provide superior customer service.

Grow market share within the market the store operates

• Analyse customer footfall and develop plans to ensure sustainable growth
• Analyse basket value and develop plans to ensure sustainable growth
• Measure levels of customer satisfaction continuously
• Ensure store is appropriately ranged and stocked – in terms of quantity and balance – to achieve sales objectives
• Ensure staff are correctly trained and motivated to provide superior customer service
• Conduct regular price surveys and ensure price competitiveness
• Ensure key customers are identified and appropriately “managed” to maintain/increase their purchases and profitability
• Ensure external representatives are effective in servicing existing customers and sourcing new customers
• Keep abreast of developments/trends in local market and plan and execute activities to risks and exploit opportunities identified

Management of people

• Develop strategy that supports group goals of being the most attractive retailer to work through effective selection and recruitment, and meaningful development opportunities
• Ensure that the team structure is resourced by motivated and empowered staff and lead by sound performance management and transformational leadership practices
• Engage in robust Talent Management process to help identify career growth and succession
• Develop Individual Development Plans to enable employee career plans
• Ensure Career development discussion and plans are in place for all high flyers and that the necessary development is being driven.
• Manage non-performance through performance process
• Manage Team Delivery based on performance plans
• Foster team building
• Ensure optimum staffing levels are maintained

Manage risk and compliance

• Develop strategy that supports group goals of delivering a safe environment for both customers and staff
• Emergency planning and compliance
• Ensure all applicable laws, policies and rules are obeyed
• Ensure all role players have been trained and have a clear understanding of both
• Interpretation and application across all aspects of health and safety
• Ensure all emergency contingency plans are in place, known to staff and are practiced

Requirements:

• Grade 12 Essential
• Relevant tertiary qualification is preferable
• At least 5+ years related experience at Senior management level in a retail and hardware environment
• Excellent understanding of accounting principles and exposure to the retail building supply industry preferable
• Advanced PC Skills in all Microsoft packages (experience with SAP an added advantage)
• Ability to interpret and analyze retail trends to maximize profitability
• Ability to work independently
• Excellent Leadership abilities
• Experience in managing Business Processes and People
• Ability to enroll a team, and to create and drive a customer centric environment