Store Manager - RFO EastPoint at TFG (The Foschini Group)

Job Description

• We are looking for an experienced and dynamic Store Manager to lead our store operations and drive business success. The ideal candidate will be responsible for managing the day-to-day operations, leading a team, and ensuring an exceptional customer experience.

Responsibilities

• Manage daily store operations, ensuring smooth and efficient processes.
• Lead, motivate, and develop the store team to achieve targets and performance goals.
• Monitor sales performance, inventory levels, and operational budgets.
• Maintain high standards of customer service and store presentation.
• Implement company policies, procedures, and safety standards.
• Build strong relationships with customers and the local community.

Qualifications

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 
• Proven experience as a Store Manager or Assistant Manager in a retail environment.
• Strong leadership and people management skills.
• Excellent organizational, communication, and problem-solving abilities.
• Knowledge of sales, inventory, and budgeting processes.
• Ability to work flexible hours, including weekends and public holidays.

Skills: 

• Builds Customer Loyalty
• Customer Service Delivery
• Customer Value Management
• Customer-Focused Approach
• Effectively Presents Solutions
• Initiates Compelling Sales Conversations
• Knows the Buying Influences
• Leverages Digital Communications with Customers
• Manages Resistance
• Managing the Sales Process
• Navigates Customer Challenges
• Negotiation & Selling
• Planning & Organizing
• Policy & procedures
• Strategic Sales Planning
• Leadership

Behaviours: 

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness 
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others