Store Manager - Volpes -Mthatha Mall at TFG (The Foschini Group)

Responsibilities

• Provide ongoing feedback to the Store Manager regarding sales floor improvements.
• Ensure all customers are greeted and offered assistance promptly; staff should remain  available and attentive.
• Monitor individual sales staff performance and report underperformance with  suggested solutions to management.
• Maintain a high level of product knowledge within all allocated departments.
• Ensure timely entry of customer orders into the order book.
• Oversee shelf stocking; communicate stock shortages to the Store Manager for  reordering.
• Continuously monitor stock levels and replenish as needed throughout the day.
• Ensure all items are accurately priced, labelled, and shelf-talkers are correctly placed, report discrepancies.
• Immediately report and remove damaged stock from the floor, ensuring proper  documentation is completed.
• Maintain attractive and updated merchandising displays across all store areas.

Qualifications

• Grade 11
• Minimum 2–3 years of retail experience, with at least 1 year in a supervisory.
• Proven track record in customer service and sales performance.
• Experience in stock control, merchandising, and staff supervision.

Skills: 

• Excellent peoples’ skills.
• Strong communication skills.
• Strong administrative skills.
• Positive Attitude.
• Merchandising experience.
• Problem solving and analytical thinking.

Behaviours: 

• Takes initiative to identify and resolve issues without waiting to be told.
• Building strong customer relationships and delivering customer-centric solutions. 
• Good verbal/ written communication skills and good organisational skills.
• Takes ownership of responsibilities and follows through on tasks.
• A high level of attention to detail.
• Always maintains a positive and respectful demeanor.
• Supports and collaborates with colleagues to achieve common goals.
• Willing to adjust to changing priorities, tasks, or schedule.