Store Supervisor - Somerset West at ACDC Dynamics SA

Purpose

• The role of the Store Supervisor is to oversee salespeople, cashiers, retail floor assistants, and other employees. Keeping records of expenditure, sales figures, and employee performance. Evaluating the supply and availability of stocks, and profit-margins.

Key Performance Arears

• Manage retail staff, among which includes retail floor assistants, and the cashiers
• Meet financial goals by analyzing variances; initiating corrective actions in preparing an annual budget; formulating pricing policies and scheduling expenditures
• Make sure pricing is correct
• Work on store displays
• Attend trade shows in order to identify new services and products
• Recruit, Coach, counsel, discipline and train employees
• Evaluate self-on-the-job performance, as well as other staff
• Identify market trends that appeal to customers
• Ensure products are clean and ready to be displayed
• Approve contracts with store vendors
• Maintain inventory and ensure items are in stock
• Ensure promotions are accurate and in tune with company’s standards
• Utilize computers to record sales figures, for data analysis and forward planning
• Monitor local competitors
• Ensure that hours of operation are in compliance with local laws
• Maintain health and safety measures and store’s cleanliness
• Organize and distribute staff schedules
• Preside over staff meetings
• Help, drive, motivate, and encourage retail sales staff to achieve sales targets
• Handle customer complaints, issues and questions

Key Performance Indicators

• Excellent written, oral, and verbal communication skills
• Must have PC skills, including the ability to use database marketing and Microsoft Office Suite
• Must have customer service skills
• Must be able to work long hours

Requirements

• Demonstrable experience in a supervisory capacity at a retail store, or similar.
• Extensive experience with preparing budgets, and financial and expense reports.
• In-depth knowledge of product and consumer trends, and marketing strategies.
• Exceptional interpersonal skills in dealing with employees and customers.