Current Opportunities at ACDC Dynamics SA

PURPOSE OF THE ROLE:

• We are seeking an experienced, hard- working, customer orientated and Dynamic Retail Floor Assistant to ensure the smooth running of in-store retail operations.

RESPONSIBILITIES:

• Addressing customer inquiries including the correct products that the customer is looking for
• Providing shopping advice and recommendations to customers
• Promoting the sale of goods in the store
• Collaborating with other team members to keep the sales floor area clean and organized as per the company policy.
• Excellent attention to detail
• Punctuality
• Ability to work well under pressure
• Good Communication and Interpersonal skills
• Good organizational and Administration skills

Requirements

• Matric
• Strong team spirit
• Ability to work in a high-pressure environment
• Customer service and good interpersonal skills
• Physical fitness and excellent stamina
• Good communication skills, written and spoken

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Purpose of the Role

• To provide secure and timely driving services to transport goods timeously and ensuring excellent customer service.

Key Performance Areas

• Maintain a professional and respectful behaviour towards ACDC Staff, Clients, and Customers
• Act with integrity always
• Delivery/ Collection of orders and any other driver related tasks deemed necessary by management
• Maintain vehicles according to company requirements
• Maintain a trip logbook and ensuring it is up to date
• Ensure Company vehicle is always clean
• Comply with all road traffic and driving regulations
• Plan route, for effective and efficient service delivery
• Checking all orders are correct in terms of the delivery note, when leaving the premises of ACDC and when arriving at the delivery address
• Efficiently and effectively dispatching of orders

Requirements

• Matric
• 2 years Driving experience
• Must have a valid PDP and Code 10 licence
• Attire - Neat and presentable
• Excellent driving record
• Honest, Reliable and Responsible individual
• Good communication skills
• Navigation skills
• Customer Service skills
• Time management and problem-solving skills
• Knowledge of safety regulations and traffic laws
• Ability to work well under pressure in a fast pace

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Purpose of the Role

• We are looking for a highly capable stock controller to manage our stock inventory.  You will be analyzing supply chain data to ensure stock availability, placing purchase orders and transferring stock, and maintaining purchase and pricing reports.

Key Performance Areas

• Coordinating stock control operations with warehouse staff, as well as the sales and finance departments
• Analyzing supply chain data to ensure the uninterrupted availability of stock
• Forecasting supply and demand to prevent overstocking and running out-of-stock (OOS)
• Placing and receiving orders to replenish stocks as needed
• Tracking shipments and coordinating internal stock transfers, as well as resolving delays
• Overseeing stock storage processes, including tagging, boxing, and labelling
• Maintaining a steady flow of stock from storage to where it is needed
• Performing regular inventory audits and keeping stock purchasing within budget

Requirements

• A minimum of two years' experience as a stock controller in a similar industry
• Proficiency in inventory management software Accpac and Web orders
• In-depth knowledge of inventory management principles and best practices
• Extensive experience in supply chain data analysis
• Great analytical and problem-solving skills
• Superb negotiation, collaboration, and communication abilities
• Exceptional organizational and time management skills

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• We are seeking a product planner who will be  responsible for developing, implementing, and monitoring the product catalogue to ensure maximum efficiency and optimal output. You will be required to research products and markets and assist in promotional material design. .

Key responsibilities

• Work with product leadership and company leadership to define product objectives aligned with high-level strategy.
• Prioritize the most strategically valuable feature ideas. Meet with sales, marketing, legal, and leadership to evaluate the viability of feature ideas
• Update catalogue ensuring specifications are correct and product features are effectively communicated
• Research products and markets
• Assist in catalogue and promotional material design
• Internal Technical Support advisory on products
• New product development, Assist sales with Up & Cross-selling as well alternate product possibilities.
• Collation and Maintenance of product data

Requirements

• Tertiary Qualification (Degree/National diploma/N6) in Electrical Engineering or related field or Trade qualification
• Minimum 2-5 years of experience in Electrical Engineering or related field
• Sense of urgency and good follow-up skills
• Well-developed communicative and administrative skills
• Must possess analytical skills, investigative problem-solving techniques and the ability to receive and give direction to accomplish job tasks
• Ability to work independently

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Purpose of the Role

• Responsible for overseeing all electrical maintenance for the company including all branches. Incumbent is required to do all troubleshooting and repairs within a specified time frame ensuring excellent customer service.

Requirements

• Electrical and or electronic qualification 
• Minimum N4 TVET College – Red Seal preferred
• 5 years’ experience preferably in manufacturing environment
• Ability to work under pressure and meet deadlines
• Excellent attention to detail
• Excellent planning and organising skills
• Excellent problem-solving skills
• Excellent communication skills
• Ability to function independently and work well within a team
• Good communication skills.
• Experience operating hand and power tools, soldering and fault-testing equipment.

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• The Solar Electrician will be responsible for installing and maintaining solar panels They will work with a variety of different equipment, including inverters,  batteries and other components that help convert sunlight to usable energy .  Must understand electrical systems to properly install and maintain solar systems.

Main duties/tasks and responsibilities

• Installing solar panel arrays in residential and commercial settings, including on roofs, walls, and ground mounts
• Connecting electrical components such as inverters, batteries, and charge controllers to ensure that they operate properly
• Installing wiring and other electrical components in new construction projects, including commercial buildings, industrial facilities, and residential homes
• Meeting with clients to discuss project goals and requirements
• Installing photovoltaic (PV) systems in residential and commercial settings, including roof top systems and standalone systems
• Installing electrical wiring and equipment, such as transformers and switchgear, to support solar power systems
• Installing and maintaining solar power generation equipment, such as photovoltaic panels, solar water heaters, solar pool heating systems, and solar hot water systems
• Installing batteries, battery boxes, and other battery components for solar power systems
• Installing wiring for solar energy systems in homes and businesses, including mounting solar panels, wiring panels to the main electrical box, connecting batteries or other energy storage devices to the system

Requirements

• Electrical qualification
• 2 – 3 years experience

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Job Description

• The laser machine operator position safely performs laser cutting for a variety of manufacturing products.

Essential Functions

Job description

• Perform typical laser cutting operations.
• Perform engraving functions.
• Select proper cutting programs, and proper fixtures.
• Establish proper stop location, adjust laser beam focal point.
• Make proper set-ups for cutting operations.
• Perform prescribed maintenance as required.
• Perform all dimensional inspections.
• Detect and report defective materials or questionable conditions to supervisor.
• May perform a variety of other tasks as production needs require.

Requirements

• 1 year of manufacturing experience
• 1 year of laser operator experience
• Training in general safety, electrostatic discharge awareness, foreign object damage,
• awareness and quality system awareness
• Matric maths
• Ability to read Drawings

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• We are looking to hire an energetic picker to assist us in our retail store in Bloemfontein. The picker will utilize requisitions and order sheets to pick a wide variety of items, place and arrange items in bins following specific instructions. The picker will check stock received for damage, and confirm correct items and quantities are selected. You will perform duties in accordance with standard operating instructions and ensure inbound and outbound orders are correct and defect-free.
• To ensure success in this position you will need to perform to a high level of accuracy. Top candidates will be upstanding, organized and able to perform under pressure.

Key responsibilities

• Ensuring work areas are kept clean, neat and well-organized.
• Packing incoming stock away, taking inventory and reporting shortages.
• Keeping records of incoming and outgoing shipments.
• Picking orders as requested by management.
• Ensuring correct information is attached and moving completed orders to delivery area.
• Assist with appropriated wrapping, and securing with stretch wrap, shrink wrap and strapping.
• Loading and unloading trucks.
• Complying with OSHA and other safety regulations.
• Assisting in maintaining security of store.

Requirements

• High school diploma, GED, or suitable equivalent.
• 1+ years work experience in a similar role.
• Excellent verbal communication skills.
• Ability to work harmoniously with diverse range of people.
• Proficient with using tools required for this position.
• Physically agile and dexterous.
• Proficient organizational skills.

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PURPOSE OF THE ROLE:

• Ultimately, the Cashier will maintain excellent customer service and ensure the accurate running of the cash register for our Bloemfontein Branch.

Responsibilities

• Manage transactions with customers using cash registers
• Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issue receipts, refunds
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas

Requirements

• Matric + 2 years Cashier Experience
• Friendly bubbly personality
• Great communication skill

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PURPOSE OF THE ROLE:

• Getting the sale” using various customer sales methods. Forecasting sales, developing “out of the box” sales strategies/models and evaluating their effectiveness. Evaluating customers skills, needs and building productive long- lasting relationships.
• Maintain accurate and complete customer account information.

RESPONSIBILITIES:

• Understanding of the marketplace relative to product offering and client base demographics
• Searching for and capitalizing on new product opportunities positioning and branding for the respective product range in client stores
• Together with respective Brand or Category managers, developing product launch programs as well as formulation of customer days or product awareness campaigns within the client portfolio
• Liaising with Senior Management and ensuring that sales targets are met
• Analysing current marketplace and ensuring feedback is given regarding important market and competitive information
• Training clients on products as and when required
• Executing sales strategies
• Generating new leads and developing existing customers
• Responding to customer enquiries
• Achieving high sales targets and goals
• Building new business relationships using existing industry contacts
• When required, giving sales presentations to various levels of audiences
• Managing employer’s expectations, client relationships and providing these with excellent service and support
• Providing feedback regarding suggestions for improvement and market research
• Ability to deal with and respond to high volumes of emails
• As and when required, liaising with any business partner regarding exhibitions/ customers’ day etc of any type with reference to ACDC Dynamics and attends these events and or arranging these events
• Quotation formulation and follow up of these
• Attending Sales Meetings and providing the necessary information/ statistics etc
• Planning as well as submission of weekly calls and reporting on weekly activities
• Customer account maintenance
• Attending of ad hoc training sessions
• Saturday work will be required as per published roster
• Find and capitalise on new product opportunities and possible turnkey projects by positioning the brand of ACDC in these customers.
• Managing employer’s expectations, client relationships with exceptional customer service and support.
• Compile accurate and precise calendar entries with a briefing on what transpired during sales calls

KPI’s

• Meet monthly targets set by company
• Update CTC reports weekly
• Call on assigned customers base with 8 constructive call daily.
• Product introduction to client two samples per week. Samples needs to be cycled weekly
• Housekeeping of customers account inclusive of ACDC Branding
• Rotate entire customer base within a four-week cycle

Requirements

• Experience and or knowledge in an Electrical manufacturing/sales environment
• An Electrical or similar technical qualification will be advantageous.
• 3 to 5 years in related sales role
• Technical product knowledge of our products will be preferable
• Proven marketing and sales competencies and ability to analyse market and set new strategy
• Ability to establish new markets/ establish new business relationships and train clients on products

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PURPOSE OF THE ROLE:

• Responsible for the presentation of the ACDC product range. Responsible for sales and client maintenance with Franchise.  Accountable for Franchise customer care and building relationships with customers to get them to come back

RESPONSIBILITIES:

• Responsible for quoting franchising
• Accountable for negotiating and closing sales. (Includes requesting discount to convert sales)
• Responsible for requesting feedback and follow up on customer orders
• Responsible for up and cross-selling including promotion of special stock
• Relationship building and co-operation with the sales team and other departments
• Resolving complaints timeously with customers
• Timekeeping, housekeeping, personal grooming, and general discipline (clock and log in reports as evidence)
• Building and maintaining customer relationships

Requirements

• Matric
• Inbound sales experience
• Excellent communication skills
• Ability to cope with change and remain calm under pressure
• Ability to multitask
• Excellent attention to detail
• Process-driven
• Systems orientated
• Strong personality
• Excellent planning and organization skills
• Excellent time management and perception of urgency
• Excellent problem-solving ability

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• The Internal Sales Representative will be responsible for providing sound technical advice and solutions to customers on the ACDC product range. The incumbent will be required to build and maintain excellent customer relations ensuring longevity and promotion of the brand. 

Key Responsibilities

• Advise on technical information;
• Follow up on back orders;
• Queries and general administration;
• Up & Cross Selling including promotion of specials (to supply evidence and regularity);
• Relationship and co-operation with external and internal sales team and other departments;
• Provide feasible and reasonable solutions to any issues that customers are facing;
• Building and maintaining customer relationships
• Attend training sessions (Attend 4 (four) official training sessions per annum) 

Requirements

Requirements

• Matric (Minimum requirement);
• Inbound sales experience in the electrical sector (preferable and advantageous);
• Excellent communication skills;
• Ability to cope with change and remain calm under pressure;
• Ability to multitask;
• Excellent attention to detail;
• Process-driven;
• Systems orientated;
• Strong personality;
• Excellent planning and organization skills;
• Excellent time management and perception of urgency;
• Excellent problem-solving ability.

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Purpose of the Role

• To provide secure and timely driving services to transport goods timeously and ensuring excellent customer service.

Key Performance Areas

• Maintain a professional and respectful behaviour towards ACDC Staff, Clients, and Customers
• Act with integrity always
• Delivery/ Collection of orders and any other driver related tasks deemed necessary by management
• Maintain vehicles according to company requirements
• Maintain a trip logbook and ensuring it is up to date
• Ensure Company vehicle is always clean
• Comply with all road traffic and driving regulations
• Plan route, for effective and efficient service delivery
• Checking all orders are correct in terms of the delivery note, when leaving the premises of ACDC and when arriving at the delivery address
• Efficiently and effectively dispatching of orders

Requirements

• Matric
• 2 years Driving experience
• Must have a valid PDP and Code 10 licence
• Attire - Neat and presentable
• Excellent driving record
• Honest, Reliable and Responsible individual
• Good communication skills
• Navigation skills
• Customer Service skills
• Time management and problem-solving skills
• Knowledge of safety regulations and traffic laws
• Ability to work well under pressure in a fast pace

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Purpose of the Role

• We are seeking a driven and detail-oriented Buyer to be responsible for selecting and purchasing quality products for our business both locally and internationally. Your responsibilities will include processing purchase orders, negotiating with suppliers, tracking orders, creating and maintaining an inventory, quality assurance and liaising with inventory teams and management. The buyer will work with staff across departments to forecast the needs of the business and make purchase decisions based on demand.
• The Buyer should be analytically minded and possess excellent negotiating skills to secure the best prices according to budget. Knowledge of sales and marketing principles is advantageous.

Key Performance Areas

• Research, select and purchase quality products and materials both locally and internationally.
• Build relationships with suppliers and negotiate with them for the best pricing.
• Process requisitions and update management on status of orders.
• Update inventory and ensure that stock levels are kept at appropriate levels.
• Arrange transport of goods and track orders to ensure timely delivery.
• Analyze market trends and apply this knowledge to make insightful buying decisions.
• Coordinate with inventory team, management, and warehouse as required.
• Assess quality of stock received and escalate any discrepancies to suppliers and management.

Requirements

• Bachelor's Degree in relevant field.
• Relevant experience preferred.
• Excellent computer skills (Excel, Microsoft Word, PowerPoint).
• Proficient in appropriate software.
• Critical thinking and negotiation skills.
• Strong communication skills, both written and verbal.
• Occasional domestic and/or international travel.
• Experience in Electrical/Electronics preferred.

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PURPOSE OF THE ROLE:

• Getting the sale” using various customer sales methods. Forecasting sales, developing “out of the box” sales strategies/models and evaluating their effectiveness. Evaluating customers skills, needs and building productive long- lasting relationships.
• Maintain accurate and complete customer account information.

RESPONSIBILITIES:

• Understanding of the marketplace relative to product offering and client base demographics
• Searching for and capitalizing on new product opportunities positioning and branding for the respective product range in client stores
• Together with respective Brand or Category managers, developing product launch programs as well as formulation of customer days or product awareness campaigns within the client portfolio
• Liaising with Senior Management and ensuring that sales targets are met
• Analysing current marketplace and ensuring feedback is given regarding important market and competitive information
• Training clients on products as and when required
• Executing sales strategies
• Generating new leads and developing existing customers
• Responding to customer enquiries
• Achieving high sales targets and goals
• Building new business relationships using existing industry contacts
• When required, giving sales presentations to various levels of audiences
• Managing employer’s expectations, client relationships and providing these with excellent service and support
• Providing feedback regarding suggestions for improvement and market research
• Ability to deal with and respond to high volumes of emails
• As and when required, liaising with any business partner regarding exhibitions/ customers’ day etc of any type with reference to ACDC Dynamics and attends these events and or arranging these events
• Quotation formulation and follow up of these
• Attending Sales Meetings and providing the necessary information/ statistics etc
• Planning as well as submission of weekly calls and reporting on weekly activities
• Customer account maintenance
• Attending of ad hoc training sessions
• Saturday work will be required as per published roster
• Find and capitalise on new product opportunities and possible turnkey projects by positioning the brand of ACDC in these customers.
• Managing employer’s expectations, client relationships with exceptional customer service and support.
• Compile accurate and precise calendar entries with a briefing on what transpired during sales calls

KPI’s

• Meet monthly targets set by company
• Update CTC reports weekly
• Call on assigned customers base with 8 constructive call daily.
• Product introduction to client two samples per week. Samples needs to be cycled weekly
• Housekeeping of customers account inclusive of ACDC Branding
• Rotate entire customer base within a four-week cycle

Requirements

• Experience and or knowledge in an Electrical manufacturing/sales environment
• An Electrical or similar technical qualification will be advantageous.
• 3 to 5 years in related sales role
• Technical product knowledge of our products will be preferable
• Proven marketing and sales competencies and ability to analyse market and set new strategy
• Ability to establish new markets/ establish new business relationships and train clients on products

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• We are looking to hire an energetic picker to assist us in our retail store in Pinetown, Durban. The picker will utilize requisitions and order sheets to pick a wide variety of items, place and arrange items in bins following specific instructions. The picker will check stock received for damage, and confirm correct items and quantities are selected. You will perform duties in accordance with standard operating instructions and ensure inbound and outbound orders are correct and defect-free.
• To ensure success in this position you will need to perform to a high level of accuracy. Top candidates will be upstanding, organized and able to perform under pressure.

Key responsibilities

• Ensuring work areas are kept clean, neat and well-organized.
• Packing incoming stock away, taking inventory and reporting shortages.
• Keeping records of incoming and outgoing shipments.
• Picking orders as requested by management.
• Ensuring correct information is attached and moving completed orders to delivery area.
• Assist with appropriated wrapping, and securing with stretch wrap, shrink wrap and strapping.
• Loading and unloading trucks.
• Complying with OSHA and other safety regulations.
• Assisting in maintaining security of store.

Requirements

• High school diploma, GED, or suitable equivalent.
• 1+ years work experience in a similar role.
• Excellent verbal communication skills.
• Ability to work harmoniously with diverse range of people.
• Proficient with using tools required for this position.
• Physically agile and dexterous.

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• A Regional Sales Manager is responsible for the sale of a business’ products or services in a specified region or geographical area. The Regional Sales Manager provides ongoing support to distribute and produce to product or service and also ensures profitable growth in sales, revenue through planning, execution and management of a supportive team.

TYPICAL JOB FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO:

• Increase the KZN Regional Turnover as per the Budget to be provided
• Ensuring that reps are allocated to correct areas in the KZN Region
• Customers in these areas are allocated by sales figures to the call cycle client qualification
• Managing of all call reports to the above set clients via your external sales team
• Meetings to be done once a week to discuss the above calls in terms of: market trends, client strength, price short falls, projects and checking if there objectives are correct ad if they have achieved them
• Draft and keep up to date a Pipeline / Prospect List including follow up actions
• Ensure that External Sales reps update changes on the database ascertained during their customer visits
• Achieving budgets / targets as set out by Head Office
  Introducing sales specials on monthly basis for the KZN Region including Ballito and Pietermaritzburg
• Managing of any shows selected via Head Office or the local branch
  You are to call on existing and new clients to increase the Sales Turnover in the KZN Region
• Sales Reports and Call Reports for yourself and External Reps to be sent to the National Sales Manager on a weekly basis

These include:

• Weekly Planners
• Weekly call Reports
• Daily breakdowns of Enquiries, Quotes, Orders, Leads, New Applications, Total clients seen
• Oversee Ballito and Pietermaritzburg external Sales Representatives
  Forwarding quotations / additional requests to Head Office for approval to secure order
  Assist when and where required

Requirements

• Electrical background will be an advantage
• Must have experience as a Sales Manager before 5+ years
• Pro-active problem solving
• Influencing Skills
• IT Literate
• Detail orientated with the ability to manage projects from inception through to execution
• Budget Management and cost controls
• Excellent Written and oral communication skills
• Reasoning ability
• SDF
• Facilitator
• Modulator
• Assessor
  Strong problem solving and creative skills and the ability to exercise sound judgement and make decisions based on accurate and timely analysis
• High level of integrity and dependability with a strong sense of urgency and results-orientated
• The ability to make decisions
• Constant communication with all the stakeholders of the Company and maintaining a healthy relationship with them
• An effective communicator with exceptional oral and written skills
• Excellent knowledge and understanding of the companies present and past
• Ability to drive and inspire
• Knowledge of modern office procedures and processes
• Able to exercise effective judgement, sensitivity, creativity to changing needs and situations
• Able to work along on a broad variety of projects
• Able to establish and maintain healthy working relationships with people in course of work

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 PURPOSE OF THE ROLE:

• A Dispatcher Manager is responsible for monitoring the delivery details, ensuring that the orders are being sent out to the customers timeously and efficiently.   

RESPONSIBILITIES:

• Coordinate and monitor supply chain operations 
• Load planning and booking, ensuring minimum target revenue is met 
• Service and Maintenance planning 
• Plan and manage operations of fleet, ensuring minimum target revenue is met on every vehicle 
• Coordinate and monitor supply chain operations 
• Manage and plan services and vehicle maintenance 
• Assess claims, queries, vehicle inspections and handovers 
• Ensure trucks are on schedule and booking times are met 
• Vehicle Tracking and monitoring 
• Plan and schedule collections and deliveries 
• Compiling of customer reports – Delays and TaT 
• Issuing diesel effectively 
• Ensuring effective use of truck and driver 2 New Way Cartage July 2018 – May 2019 Operations Controller
• Vehicle Tracking
• Plan and schedule collections and deliveries 
• Plan and schedule vehicle and machine maintenance
• Responsible for Services and Stores. Directly overseeing staff members.
• Maintain regular service interval on trucks, ensuring loss prevention on the repair cost, minimal downtime, and warranty
• Ensure subordinates are trained and comply with procedures
• Staff performance analysis, ensuring loss prevention
• Preparation of employee attendance records and communication thereof
• Development and supervision of departmental procedures

Requirements

• Excellent communication skills to collaborate with others under any type of conditions
• Excellent clerical and organizational skills to keep track of schedules, routes and personnel
• Knowledge of computers for scheduling and other dispatching duties
• Ability to multitask with different, and sometimes conflicting, events happening at the same time
• Ability to work under stress and remain calm and to calm other people during rapidly changing circumstances
• Ability to relay information in a fast-paced environment

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• We are seeking a highly efficient Sales Administrator to join our growing team in our Riverhorse, Durban branch.  Incumbent will process all administrative duties for the Sales team, as well as assist with day-to-day sales functions.

Key responsibilities

• Daily calls or emails to customers regarding follow ups
• Assigning of quotes to external Sales Representatives
• Drafting of internal issues and following up
• Maintain job files for all sales staff
• Handle quotes/tenders from end to end
• Manage and review of KAA activities, (CTC and calendars)
• Offer assistance and explanations when difficulties arise, complaints are followed up within 48 hours and a satisfactory solution is found for the customer exceeding his expectations
• Assist as and when required at management discretion
• Assisting with all admins related duties for the external sales staff while they are out of office, pending line manager approval
• General data capturing and cross referencing
• Admin support to Regional external sales team
• Admin support to Regional Category Managers
• Day to Day reporting regarding External Sales Staff’s office duties
• Updating and allocating of Quotes on Quote Report
• Submission and following up of items on Hello Sign
• Ad hoc assistance of the Sales managers as approved by line manager

Requirements

• Matric + 2-3 years in a similar role
• The ability to work within groups and other divisional groups
• The ability to see opportunities and suggest actions, doing things differently and effectively
• The quality of being honest and having strong moral principles
• The practice of being positive and having an optimistic attitude

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Purpose

• The role of the Store Supervisor is to oversee salespeople, cashiers, retail floor assistants, and other employees. Keeping records of expenditure, sales figures, and employee performance. Evaluating the supply and availability of stocks, and profit-margins.

Key Performance Arears

• Manage retail staff, among which includes retail floor assistants, and the cashiers
• Meet financial goals by analyzing variances; initiating corrective actions in preparing an annual budget; formulating pricing policies and scheduling expenditures
• Make sure pricing is correct
• Work on store displays
• Attend trade shows in order to identify new services and products
• Recruit, Coach, counsel, discipline and train employees
• Evaluate self-on-the-job performance, as well as other staff
• Identify market trends that appeal to customers
• Ensure products are clean and ready to be displayed
• Approve contracts with store vendors
• Maintain inventory and ensure items are in stock
• Ensure promotions are accurate and in tune with company’s standards
• Utilize computers to record sales figures, for data analysis and forward planning
• Monitor local competitors
• Ensure that hours of operation are in compliance with local laws
• Maintain health and safety measures and store’s cleanliness
• Organize and distribute staff schedules
• Preside over staff meetings
• Help, drive, motivate, and encourage retail sales staff to achieve sales targets
• Handle customer complaints, issues and questions

Key Performance Indicators

• Excellent written, oral, and verbal communication skills
• Must have PC skills, including the ability to use database marketing and Microsoft Office Suite
• Must have customer service skills
• Must be able to work long hours

Requirements

• Demonstrable experience in a supervisory capacity at a retail store, or similar.
• Extensive experience with preparing budgets, and financial and expense reports.
• In-depth knowledge of product and consumer trends, and marketing strategies.
• Exceptional interpersonal skills in dealing with employees and customers.