Storeman Handyman at One&Only Resorts

Job Purpose

• The Handyman Storeman plays a key support role within the Engineering and Maintenance Department, ensuring effective control of materials, tools, and consumables while delivering high-quality handyman services. The position supports the smooth operation of a luxury 5-star resort by maintaining exceptional standards of presentation, safety, and service excellence at all times.

Key Responsibilities

Store & Inventory Management

• Receive, issue, and control engineering stock, tools, equipment, and consumables in line with resort procedures.
• Maintain accurate stock records using approved inventory systems, including bin cards and digital logs.
• Conduct regular stock counts and assist with monthly stock takes and audits.
• Ensure storerooms are clean, well organised, secure, and compliant with health, safety, and fire regulations.
• Coordinate with suppliers and the procurement team to receive and check deliveries against purchase orders.

Handyman & Maintenance Support

• Carry out general handyman duties including minor carpentry, painting touch-ups, basic plumbing repairs, fixture replacements, and furniture repairs.
• Assist qualified artisans and technicians with preventative maintenance, reactive repairs, and capital projects.
• Support maintenance in guest rooms, public areas, back-of-house, spa, and staff facilities, ensuring minimal guest disruption.
• Respond promptly to maintenance requests and breakdowns in line with luxury service standards.

Luxury Hospitality & Guest Experience

• Maintain a professional appearance and conduct at all times in guest-facing areas.
• Work discreetly and efficiently to uphold guest privacy and comfort.
• Ensure all work areas are left clean, safe, and visually impeccable after tasks are completed.
• Demonstrate a service-driven mindset aligned with 5-star hospitality expectations.

Health, Safety & Compliance

• Adhere to all Occupational Health and Safety Act (South Africa) requirements and resort safety policies.
• Ensure safe handling, storage, and disposal of tools, chemicals, and materials.
• Report hazards, defects, or safety concerns immediately.
• Participate in safety training, fire drills, and emergency response procedures.

Administrative & Operational Support

• Complete basic maintenance and stock-related administration, including job cards and work orders.
• Assist with contractor supervision and access control when required.
• Provide support during emergencies, peak periods, and after-hours callouts as needed.

Minimum Requirements

• 2–3 years’ experience in a handyman, maintenance assistant, or storeman role, preferably within a hotel, resort, or luxury hospitality environment.
• Working knowledge of basic carpentry, plumbing, painting, and general building maintenance.
• Experience with stock control, inventory systems, and goods receiving.
• Basic computer literacy (email, Excel, or maintenance management systems).
• Valid South African ID; a valid driver’s licence will be advantageous.

Competencies & Personal Attributes

• Strong attention to detail with pride in workmanship.
• Organised, dependable, and able to work independently.
• Physically fit and capable of manual work.
• Good communication skills and ability to work effectively within a team.
• Professional, discreet, and service-oriented.