Strategic Account Executive (iOCO0078) at iOCO

Job Description

• We are seeking a strategic, commercially minded, and customer-focused professional to build strong partnerships and unlock new opportunities. You’ll be a trusted advisor to key clients, bringing together teams and solutions to deliver exceptional value and drive business growth. The role requires strong commercial and client-facing capabilities, including experience in preparing proposals, forecasts, presentations, pricing inputs, account reviews, and commercial recommendations.

What you'll do:

• Manage assigned strategic accounts and maintain strong relationships with key client stakeholders.
• Involved in operational and project related activities for strategic accounts
• Develop and update account plans, opportunity pipelines and retention or expansion actions.
• Engage clients regularly to understand needs, resolve issues and identify new business opportunities.
• Coordinate solution input from platform, growth, product and delivery teams.
• Prepare proposals, presentations, pricing inputs and commercial recommendations for client opportunities.
• Monitor account performance, revenue, forecasts, service risks and sales activity against targets.
• Lead or contribute to quarterly business reviews, client check-ins and escalation discussions.
• Track market, competitor and customer trends to identify growth opportunities and service improvements.
• Use CRM and account management systems to maintain accurate client, pipeline and activity records.
• Support contract renewals, cross-sell, up-sell and profitable deal closure.

Your Expertise:

• 10+ years strategic account management, key account management, project management, operations management and business development.
• Experience managing complex client portfolios, senior stakeholder relationships and account growth plans.
• Experience in HR, payroll, SaaS, technology platforms, managed services, BPO or people solutions is preferred.
• Proven ability to prepare proposals, forecasts, account reviews and commercial recommendations.
• Strong track record in client retention, solution selling, negotiation, pipeline management and revenue growth.
• Experience working across business units to coordinate solutions, service delivery and client issue resolution.

Qualifications:
Qualification Essential

• Grade 12
• Relevant degree or diploma in Sales, Business Administration, Marketing, HR, Payroll, Information Systems or related field.
• Computer literacy, including MS Office and CRM or account management tools,

Preferred Qualifications:

• Postgraduate Degree in Business Management
• Project management, solution selling, account management or commercial negotiation training.
• Exposure to payroll, HRIS, managed services or SaaS/platform sales environments.