Current Jobs at iOCO

Job Description

• We are seeking a strategic, commercially minded, and customer-focused professional to build strong partnerships and unlock new opportunities. You’ll be a trusted advisor to key clients, bringing together teams and solutions to deliver exceptional value and drive business growth. The role requires strong commercial and client-facing capabilities, including experience in preparing proposals, forecasts, presentations, pricing inputs, account reviews, and commercial recommendations.

What you'll do:

• Manage assigned strategic accounts and maintain strong relationships with key client stakeholders.
• Involved in operational and project related activities for strategic accounts
• Develop and update account plans, opportunity pipelines and retention or expansion actions.
• Engage clients regularly to understand needs, resolve issues and identify new business opportunities.
• Coordinate solution input from platform, growth, product and delivery teams.
• Prepare proposals, presentations, pricing inputs and commercial recommendations for client opportunities.
• Monitor account performance, revenue, forecasts, service risks and sales activity against targets.
• Lead or contribute to quarterly business reviews, client check-ins and escalation discussions.
• Track market, competitor and customer trends to identify growth opportunities and service improvements.
• Use CRM and account management systems to maintain accurate client, pipeline and activity records.
• Support contract renewals, cross-sell, up-sell and profitable deal closure.

Your Expertise:

• 10+ years strategic account management, key account management, project management, operations management and business development.
• Experience managing complex client portfolios, senior stakeholder relationships and account growth plans.
• Experience in HR, payroll, SaaS, technology platforms, managed services, BPO or people solutions is preferred.
• Proven ability to prepare proposals, forecasts, account reviews and commercial recommendations.
• Strong track record in client retention, solution selling, negotiation, pipeline management and revenue growth.
• Experience working across business units to coordinate solutions, service delivery and client issue resolution.

Qualifications:
Qualification Essential

• Grade 12
• Relevant degree or diploma in Sales, Business Administration, Marketing, HR, Payroll, Information Systems or related field.
• Computer literacy, including MS Office and CRM or account management tools,

Preferred Qualifications:

• Postgraduate Degree in Business Management
• Project management, solution selling, account management or commercial negotiation training.
• Exposure to payroll, HRIS, managed services or SaaS/platform sales environments.
   

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Job Description

• We are seeking an organised, results-driven, and client-focused Project Manager to lead successful project delivery and bring teams together around shared goals. You’ll play a key role in coordinating stakeholders, driving delivery momentum, and ensuring projects remain focused on scope, timelines, quality, and business outcomes.

What you'll do:

• Prepare and maintain project plans, schedules, action logs, status reports and delivery trackers.
• Involvement in the delivery of projects through implementation teams
• Coordinate daily project activity across clients, business users, consultants, analysts, developers, testers and support teams.
• Monitor scope, timelines, dependencies, risks, issues and decisions, and escalate concerns timeously.
• Facilitate project meetings, progress updates, planning sessions and delivery checkpoints.
• Support requirements, configuration, testing, UAT, training, release readiness and implementation activities.
• Manage project communication so stakeholders understand progress, priorities, risks and required actions.
• Track deliverables, follow up on actions and ensure project documentation is accurate and current.
• Assist with change requests, impact assessments, prioritisation and handover activities.
• Promote practical, client-focused delivery aligned to organisation governance, security and quality standards.
• Identify opportunities to improve project delivery practices, templates, reporting and stakeholder experience.

Your Expertise:

• 8+years of project management experience, preferably in software, HR technology, payroll systems, ERP, HCM or related environments.
• Experience managing project plans, actions, risks, issues, dependencies, scope changes and stakeholder communication.
• Experience supporting software implementation, enhancements, testing, UAT, releases and client handovers.
• Working knowledge of HRIS processes, employee lifecycle data, leave, payroll inputs, reporting, integrations or statutory requirements is advantageous.
• Experience using project management, collaboration, issue tracking or reporting tools.
• Experience working with cross-functional delivery teams and external client stakeholders.
• Experience in change management and stakeholder communication

Qualifications:

Qualification Essential

• Grade 12
• Relevant tertiary qualification or equivalent practical experience in project management, business, information systems, HR, payroll, commerce or technology.

Preferred Qualifications:

• Postgraduate qualification
• Project management certification or training such as Agile, Scrum, PRINCE2, PMP, PMBOK or equivalent.
• Additional training in software delivery, HR/payroll systems, change management or business analysis is advantageous.

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Job Description

• We are seeking a detail-oriented and solutions-driven Business Analyst to bridge the gap between business needs and effective technology solutions. You’ll play a key role in understanding complex requirements, translating them into clear and practical solutions, and supporting successful delivery from concept through to implementation. The ideal candidate is a strong communicator, analytical thinker, and confident problem solver who can engage effectively with both business and technical stakeholders.

What you'll do:

• Plan business analysis activities, clarify scope, define deliverables and support prioritisation across projects, enhancements and support items.
• Facilitate workshops, interviews and review sessions to elicit, validate and document requirements.
• Translate business needs into specifications, process flows, user stories, acceptance criteria and business rules.
• Apply HR and payroll domain knowledge to employee data, leave, payroll inputs, reporting, compliance, integrations and configuration requirements.
• Prepare requirement-linked test scenarios and test cases, support FAT and UAT, track defects, validate fixes, record evidence and confirm that agreed requirements are met before release or deployment.
• Liaise professionally between clients, users, consultants, developers, testers, project managers and support teams.
• Maintain accurate documentation, including decisions, assumptions, risks, dependencies and change requests.
• Support delivery through impact analysis, scope control, handovers, training input, release readiness and post-implementation support.
• Identify opportunities to improve functionality, user experience, process efficiency, reporting quality and supportability.
• Guide junior or less experienced business analysts where required and promote consistent analysis practices.
• Analyse end-to-end HR and payroll processes across modules such as recruitment, onboarding, employee data, ESS/MSS, training, performance, talent, reporting, integrations and payroll-impacting transactions.
• Produce high-quality functional specifications that clearly document the business problem, functional requirements, business rules, process flows, mock-ups, assumptions, dependencies, risks, open questions and acceptance criteria.
• Maintain traceability between client requirements, agreed scope, decisions, specification changes, test scenarios, defects, change requests and sign-off evidence.
• Lead clarification sessions with clients and internal teams to resolve ambiguity, confirm business rules, document decisions and move requirements toward sign-off.
• Prepare clear handover notes, release input, user guidance and support context so that implemented changes can be understood and supported after go-live.

Your Expertise:

• 5 + years of business analysis experience, preferably in software, HR technology, payroll systems, ERP, HCM or related environments.
• Experience documenting requirements, functional specifications, process flows, business rules, user stories and acceptance criteria.
• Experience supporting software delivery lifecycles, change control, test planning, defect management, FAT, UAT and release readiness.
• Working knowledge of HR and payroll processes, employee lifecycle data, leave, payroll inputs, statutory reporting, integrations and reporting requirements.
• Working exposure to process mapping, issue tracking, test management, SQL/database concepts, reporting tools and Microsoft Office/365 tools is advantageous.
• Experience engaging stakeholders at different levels and converting technical and non-technical inputs into practical delivery documentation.
• Practical experience in HRIS, HCM, payroll, ESS/MSS, recruitment, onboarding, performance, talent, training, position management, reporting or related enterprise business systems.
• Experience working in governed delivery environments where scope control, decision tracking, version history, change requests and formal client sign-off are required.
• Experience facilitating sessions with operational users, subject matter experts, managers and technical teams, including the ability to translate between business language and technical delivery needs.

Qualifications:
Qualification Essential

• Grade 12
• Relevant tertiary qualification or equivalent practical experience in business analysis, information systems, HR, payroll, commerce or technology.

Preferred Qualifications:

• Business analysis certification such as FTI, IIBA, CBAP, CCBA or equivalent.
• Additional training in Agile, software delivery, process mapping, testing or HR/payroll systems is advantageous

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Job Description

• We are seeking an experienced and detail-oriented Payroll Manager to oversee the full payroll function. The successful candidate will be responsible for ensuring accurate, timely and compliant payroll processing, statutory submissions, reconciliations, payments and reporting, while maintaining high standards of service delivery and client satisfaction.

What you'll do:

• Manage the full payroll function for client payrolls, including South African and foreign payrolls where applicable.
• Review payroll input, preparation and outputs before submission for management or client approval.
• Ensure payroll payments are processed accurately and by agreed monthly deadlines.
• Prepare, reconcile and submit monthly third-party payments and provide reconciliation feedback to management or clients.
• Prepare and submit PAYE bi-annual returns and reconciliations to SARS through eFiling / EasyFile, where applicable.
• Issue IRP5 documentation and support statutory payroll reporting requirements.
• Reconcile salary-related accounts, payroll accounts and salary bank accounts in line with agreed deadlines.
• Maintain accuracy, completeness and integrity of payroll system information through regular checks and audits.
• Implement and maintain payroll policies, procedures, controls, file audits and compliance standards.
• Respond to payroll queries, escalations and client service issues with clear guidance and prompt resolution.
• Build productive client relationships and act as a key point of contact for payroll service delivery matters.
• Manage payroll team outputs, productivity, workflow, priorities and quality standards

Your Expertise:

• 5 to 7 years of payroll experience, including payroll review, reconciliation, statutory submissions and payroll service delivery.
• Experience managing payroll operations, team output, payroll workflow, productivity and quality standards.
• Experience with PAYE, IRP5, EasyFile, payroll tax reconciliations and payroll audit requirements.
• Working knowledge of South African payroll legislation, including BCEA, Employment Equity, SDL, Income Tax, COIDA and related requirements.
• Experience managing client payroll queries, escalations, service communications and payroll-related client relationships.
• Advanced computer literacy, including MS Office, Excel and payroll systems; VIP or similar payroll system exposure is advantageous.
• Experience supporting local and international payrolls is advantageous

Qualifications:

• Qualification Essential
• Grade 12
• Relevant payroll, finance, accounting, business or HR-related qualification, or equivalent practical payroll management experience.

Preferred Qualifications:

• Payroll Administration or finance qualification. VIP / payroll system courses, payroll tax training, HR Management studies or additional statutory payroll compliance training are advantageous.

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Job Description

• The Services Manager is responsible for ensuring that contracted cybersecurity services are delivered effectively, consistently, and in accordance with agreed service levels, security standards, governance requirements, and client expectations.
• The role serves as the primary operational interface between assigned clients and the Cyber Security delivery teams, including the Security Operations Centre, security engineering, incident response, vulnerability management, identity, endpoint, email, cloud, and other security service functions.

What you'll do:
Client Engagement and Relationship Management

• Act as the primary operational contact for assigned clients.
• Build trusted relationships with client executives, security teams, and operational stakeholders.
• Manage client expectations and communicate service performance, risks, incidents, and improvement initiatives.
• Conduct service reviews, governance meetings, and Quarterly Business Reviews.

End-to-End Service Delivery Governance

• Own the overall delivery of contracted cybersecurity services to assigned clients.
• Ensure services are delivered in accordance with the agreed scope, service levels, procedures, and standards.
• Coordinate delivery across the SOC, security engineering teams, service owners, vendors, and supporting technology teams.
• Maintain visibility of service performance, risks, dependencies, and outstanding actions

Service-Level and Performance Management

• Monitor SLA, KPI, and customer satisfaction performance.
• Identify service performance trends, exceptions, and recurring failures.
• Coordinate corrective action plans with accountable service owners.
• Ensure service reporting is accurate, governed, and aligned with contractual commitments

Technical Service Oversight

• Oversee the day-to-day technical delivery of cybersecurity services.
• Review service health, control effectiveness, operational procedures, and technical dependencies.
• Challenge delivery teams where performance, documentation, or operational discipline is inadequate.
• Escalate significant technical concerns and systemic risks to the appropriate technical authority.

Incident and Escalation Management

• Act as the primary service escalation point for operational and client-impacting issues.
• Ensure timely and accurate client and executive communication.
• Track incidents through containment, recovery, root-cause analysis, and corrective action closure

Problem Management

• Monitor problem records, known errors, workarounds, and outstanding actions.
• Escalate overdue problems that present ongoing service or security risk.

Change and Release Governance

• Participate in Change Advisory Board and operational change processes.
• Review high-risk and security-related changes from a service delivery perspective.
• Ensure changes are managed in accordance with defined processes and service commitments.
• Assist with managing client expectations during projects, outages, incidents, and major changes.
• Track failed or unauthorised changes and ensure corrective action is completed.

Governance, Risk and Compliance 

• Ensure service delivery aligns with relevant security policies, contractual requirements, and governance frameworks.
• Maintain client operational risk, issue, dependency, and action registers.
• Identify and communicate security risks, control weaknesses, and compliance gaps.
• Coordinate risk assessments, audits, remediation activities, and material risk escalation.

Reporting and Service Reviews

• Produce and present monthly service reports and executive service summaries.
• Report on service performance, incidents, risks, changes, problems, security outcomes, and improvement initiatives.
• Provide trend analysis, material exceptions, corrective actions, and decisions required.
• Maintain records of governance meetings, decisions, actions, owners, and due dates.

Continual Service Improvement

• Maintain a service improvement plan for each assigned client.
• Identify improvements using service data, incident trends, assessments, audits, and client feedback.
• Coordinate improvement initiatives across operational and technical teams.
• Track measurable improvements in service quality, efficiency, automation, and security effectiveness.

Contract, Scope and Commercial Oversight

• Maintain an understanding of client contracts, service scope, responsibilities, exclusions, and service levels.
• Monitor scope adherence and identify unmanaged or out-of-scope activities.
• Escalate changes in client requirements, consumption, capacity, licensing, or resource needs.
• Support contract renewals, service enhancements, and appropriate expansion opportunities.

Service Transition and Onboarding

• Track the onboarding of new clients and cybersecurity services.
• Ensure service acceptance criteria, operating procedures, monitoring, escalation, reporting, and governance requirements are completed.
• Identify transition gaps that may place the client or service at risk.
• Monitor hypercare and track outstanding transition actions through to closure.

Your Expertise:

• 10+ years ICT experience across Infrastructure, Networks, Cloud and Security.
• 5+ years in a technical leadership, engineering lead, operations manager, or security management role.
• Proven experience managing technical escalations and major incidents.
• Proven experience engaging directly with clients and executive stakeholders.
• Experience working within managed services, enterprise environments, or cybersecurity service providers.

Experience overseeing complex technical environments spanning:

• LAN
• WAN
• Cloud
• Servers
• End User Computing
• Identity & Access Management
• Security Operations
• Zero Trust Architectures

Qualifications:

Qualification Essential Competency

Enterprise Infrastructure

• Routing & Switching Architecture
• Perimeter Security
• LAN / WAN Technologies
• Wireless Networks
• SD-WAN
• IP Protocols
• DR

Cybersecurity

• SIEM
• EDR/XDR
• Vulnerability Management
• Identity Security
• Email Security
• Cloud Security
• Incident Response
• Threat Management

Zero Trust

• Zscaler
• Conditional Access
• MFA
• Segmentation
• PAM
• Identity Governance

Governance

• Risk Management
• Security Policies
• Security Standards
• Audit Management
• Regulatory Compliance
• Change Governance

Qualifications Preferred/Knowledge

• CISSP (Preferred)
• CISM
• CRISC
• ISO27001 Lead Implementer or Lead Auditor
• ITIL Foundation / ITIL Managing Professional

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Job Description
What you'll do:

• Define and execute a structured hypothesis-driven threat hunting programme aligned to MITRE ATT&CK TTPs relevant to client industries.
• Oversee a hunt cadence (weekly/monthly) with documented hypotheses, datasets queried, findings, and new detections produced.
• Track hunt effectiveness metrics: hunts executed, TTPs covered, detections created, threats uncovered, dwell time reduction.
• Drive proactive identification of stealthy, low-signal threats (LOLBins, identity abuse, persistence, lateral movement).
• Ensure hunt outcomes feed back into detection engineering, playbooks, and threat intel for continuous improvement.
• Govern the detection lifecycle - ideation, development, testing, deployment, tuning, retirement.
• Reviewing versioned detection library (LQL - Logpoint Query Language) mapped to MITRE ATT&CK with coverage scoring.
• Drive measurable improvement in detection coverage % per tactic/technique, per client environment.
• Drive the Reduction in false positives and alert fatigue (signal-to-noise ratio, precision/recall metrics per rule).
• Ensure detections are tested via purple team / atomic red team / BAS tools before production release.
• Review detection-as-code practices (Python)
• Oversee L1/L2 analyst quality depth of investigation, accuracy of triage, and quality of incident write-ups.
• Govern incident analysis standards (timelines, IOC pivoting, scope determination, attribution where relevant).
• Ensure root cause analysis (RCA) and lessons learned are captured and converted into preventative controls.
• Work with SOC OPS Manager to Maintain playbooks for top threat scenarios (ransomware, BEC, identity compromise, data exfiltration).
• Drive analyst skill uplift through case reviews, mentoring, and structured training paths.
• Operate a structured CTI capability across strategic, operational, and tactical levels.
• Track threat actor groups, campaigns, and TTPs relevant to the organisation and client base.
• Ensure CTI informs risk decisions, vulnerability prioritisation, and board reporting.
• Monitor geopolitical, regulatory, and industry events that may translate into cyber risk (POPIA, sanctions, hacktivism).
• Track exposure to active campaigns and trigger proactive defensive actions.
• Maintain real-time situational awareness of the threat landscape – global, regional (Africa/SA), and sector-specific.
• Maintain transparent metrics on detection coverage, hunt outcomes, intel value, and research impact.
• Provide daily/weekly intel briefings to SOC Manager
• Govern effective use of GuardSix, EDR (WithSecure), email security (Mimecast), Zscaler, and supporting platforms for detection and hunting.
• Ensure log source coverage and data quality required for hunting and analytics
• Review KOUEBA, identity analytics, and behavioural detections beyond signature-based controls. (Align with L3)
• Maintain audit-ready documentation: hunt records, detection change logs, intel reports, research artefacts.
• Ensure ethical handling of intel, OSINT, and research (legal, privacy, and disclosure boundaries respected).
• Contribute to enterprise risk register with threat-informed risk inputs.
• Manage and grow a multi-disciplinary team (hunters, detection engineers, analysts, intel analysts, researchers).
• Participate/Facilitate internal purple team exercises, CTFs, and tabletop scenarios to build muscle memory.
• Contribute to threat-informed reporting to CISO, exec, and clients not just volumes, but business-relevant insight.
• Translate technical threat data into business risk language (impact, likelihood, exposure, recommended action).
• Provide quarterly threat landscape and defensive posture reviews to leadership and key clients.
• Partner closely with SOC Operations Manager (feed detections/playbooks), Exposure and Vulnerability Management (intel-led prioritisation), IR (threat context), and GRC (risk inputs).
• Engage with client CISOs and security teams on threat briefings and joint exercises.
• Drive measurable year-on-year improvement in detection coverage, hunt yield, and intel-driven outcomes.

Your Expertise:

• 8–12+ years' experience in Cybersecurity Operations.
• 5+ years' experience in Threat Hunting, Detection Engineering, Threat Intelligence, Incident Response, or Advanced SOC Operations.
• Proven experience leading Threat Hunting, Detection Engineering, CTI, and SOC Analysis teams.
• Experience operating within enterprise or MSSP security environments.
• Experience building and managing detection programs mapped to MITRE ATT&CK.
• Experience developing and tuning SIEM detection use cases.

Experience performing advanced threat investigations involving:

• Identity compromise
• Ransomware
• Business Email Compromise (BEC)
• Data exfiltration
• Insider threats
• Cloud attacks
• Lateral movement
• LOLBins and living-off-the-land techniques
• Experience presenting threat intelligence and security risks to executive leadership and clients.
• Experience managing threat-informed security programs and continuous improvement initiatives.

Qualifications:
Qualification Essential Competency
Strong practical experience with:

• SIEM Platforms (e.g Logpoint, Sentinel, Splunk, QRadar, ArcSight)
• EDR/XDR Platforms (e.g. WithSecure, CrowdStrike, Defender, SentinelOne)
• SOAR Platforms
• Vulnerability Management Platforms
• Identity Security Solutions
• UEBA Platforms
• Cloud Security Controls
• Threat Intelligence Platforms (TIP)
• MITRE ATT&CK
• CIS/NIST Cyber Security Framework
• Cyber Threat Intelligence Lifecycle
• Detection Engineering Frameworks
• Threat Modelling

Qualifications preferred/ knowledge

• CTIA (Certified Threat Intelligence Analyst)
• CREST CRT
• CREST CCTIM

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Job Description

• We are seeking a driven and results-oriented Account Manager to join our team. The successful candidate will be responsible for managing and growing strategic customer accounts, developing new business opportunities, and achieving agreed sales targets through effective account planning and consultative selling.

What you'll do:

• Develop an annual business plan in conjunction with Sales Manager, which details activities to follow during the fiscal year, which will focus the Account Manager on meeting or exceeding sales quota
• Manage all accounts assigned to you by the Aptronics Sales Manager
• Plan and prioritise all sales activities and customer prospecting towards achieving the agreed Aptronics business aims, including costs and sales
• Manage the Aptronics suite of products and services mix ensuring the pricing and margins meet the agreed Aptronics guidelines
• Pro-actively develop and manage the required revenue Pipeline and forecasting tool as required by Aptronics Senior Management
• Pro-actively launch, demonstrate, advertise, exhibit and market any new initiative from Aptronics or the affiliated vendors to your customers
• Accountability and responsibility for any sales related projects and tasks (Quotations, Proposals & tenders, Debt collection, Project planning, Implementations, Formal customer presentations, Maintenance activities, Contract negotiation, Win / loss reviews – customer and internal)
• Complete understanding of pricing and proposal models
• Creates and conducts effective proposal presentations and RFP responses that identify prospects business problems, the effects of the problems, and the solutions to such problems
• Attend training and ensure individual skills development and Vendor certifications at Aptronics. (meet and maintain sales certification for all vendors)
• Develop and manage a minimum three strategic account plans within your customer base
• Demonstrate technical selling skills and product knowledge in all areas addressed by Aptronics
• Hold a business conversation with business owners and decision makers regarding their specific industries
• Gather and submit detailed business information to the Solution Centre for pricing and design of solutions to identified customers’ business problems.
• Operate within the boundaries of the Aptronics company policies, procedures and business ethics codes.
• Maintain and develop existing customers through appropriate propositions and ethical sales methods with relevant internal liaison to optimise quality of service, business growth and ultimate customer satisfaction
• Build trust, value others, communicate effectively, drive execution, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity

Your Expertise:

• 5 to 7 years’ experience as an external account executive
• Ability to connect at a business or technical level within client organisations
• Good understanding of the IT markets as well as future trends related to the sales area of focus
• Achievement of sales targets on a regular basis
• English - Can converse and has the necessary email skills to be able to deal with relevant stakeholders
• Proposal writing
• Communication
• Presentation Skills
• Driven to achieve

Qualifications:
Qualification Essential Competency

• National Senior Certificate/ Senior Certificate/ Grade 12
• Pass typical recruitment checks (criminal, qualification, ID verification checks, etc.)

Qualifications preferred/ knowledge

• Post Graduate Degree or Diploma
• At least 5 years external sales experience within a similar or same field
• Regular achievement of targets set

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Job Description

• We are seeking a skilled and customer-focused Customer Service Engineer to join our team. The successful candidate will be responsible for providing high-quality technical support, troubleshooting, maintenance, and service to customers, ensuring that technical issues are resolved efficiently and that customers receive a consistently high standard of service.

What you'll do:

• Rapid Incident Response: Provide immediate onsite support to diagnose and resolve technical issues, minimizing downtime and disruption to business operations.
• Security & Compliance Support: Perform proactive monitoring, maintenance, and security checks to reduce the risk of cybersecurity incidents, data loss, and compliance gaps.
• IT/OT Collaboration: Facilitate close collaboration between IT, OT, and operational teams to ensure effective integration, coordination, and resolution of technical issues.
• Business-Specific Technical Support: Provide tailored technical solutions aligned to the organisation’s unique operational requirements and evolving technology environment.
• Cost Management: Reduce reliance on external contractors and emergency call-outs by providing dedicated onsite technical expertise, helping to control support costs.
• Technical Knowledge Retention: Develop and maintain an in-depth understanding of the organisation’s environment, systems, processes, and operational requirements.
• Proactive Maintenance: Conduct scheduled maintenance, health checks, inspections, and preventative activities to identify and address potential issues before they result in service disruption.
• Operational Continuity: Support the availability and reliability of critical IT and OT systems, helping ensure business operations continue with minimal interruption.

Your Expertise:

• 2-5 years of experience in IT and/or OT support roles
• Experience working in an industrial or manufacturing environment

Qualifications:
Certifications

• CompTIA A+, Network+, or Security+
• Cisco CCNA or CCNP
• ITIL Foundation certification
• Microsoft Azure Certification (AZ900, AZ104)
• Industrial automation certifications

Qualification Essential Competency

• Associate's or Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field
• Relevant certifications or training in IT and OT technologies may be considered equivalent to formal education

Technical Skills:

• Knowledge of manufacturing systems, processes, and equipment
• Experience with OT protocols and devices (e.g., HMIs, sensors)
• Familiarity with industrial network architectures (e.g., Ethernet, Wi-Fi)
• Strong administrative and housekeeping skills in Active Directory and Azure EntraID
• Knowledge in SCCM and SCOM
• Some Experience in SQL maintenance / troubleshooting
• Hand-on End User device management, troubleshooting and repairs
• Knowledge in Access Control, Printers, Collaboration, Handheld devices and Mobile Devices
• Proficiency in operating systems (Windows, Linux, etc.)
• Knowledge of network protocols, devices, and architectures
• Experience with industrial control systems (ICS), supervisory control and data acquisition (SCADA) systems, and programmable logic controllers (PLCs)
• Familiarity with cybersecurity principles and practices
• Understanding of data backup and recovery procedures
• Experience with IT service management frameworks (ITIL) and Service Now

Soft Skills

• Excellent problem-solving and analytical skills
• Strong communication and collaboration skills
• Ability to work independently and as part of a team
• Effective time management and prioritization skills
• Customer-focused approach