Strategic Operations Analyst at AnyVan

What you'll be doing:

Data Analysis & Insights:

• Analyse data (from tools such as Snowflake, Tableau etc) to identify trends, patterns, and opportunities for performance Improvement
• Generate insightful reports, dashboards, and performance metrics to inform decision-making and guide strategic initiatives
• Monitor and evaluate key performance indicators (KPIs) to assess the impact of implemented changes

Process Optimisation:

• Design, implement, and continuously refine workflows for sales, customer success, and operations to scale efficiently and improve productivity
• Assess existing processes and systems to identify inefficiencies, bottlenecks, and opportunities for enhancement
• Collaborate with stakeholders to propose and implement solutions that align with strategic goals and organisational priorities

Tech-Stack Management:

• Address internal requests and manage the tech stack across Customer Success, Sales, and Marketing functions
• Optimise systems and workflows to improve effectiveness and ensure seamless operations

Optimisation of Commercial Architecture:

• Redesign and optimise commercial frameworks to enhance team productivity, visibility, and engagement while reducing costs
• Apply advanced analytics to evaluate sales roles, workloads, and engagement strategies, maximising the efficiency and effectiveness of front-line teams

Strategic Collaboration and Innovation:

• Work with cross-functional teams to understand business needs and translate them into actionable strategies
• Stay updated with industry trends, emerging technologies, and best practices to identify new opportunities for innovation
• Lead or contribute to strategic projects that drive organisational growth and sustainability.

What you'll need to succeed:

• A degree is required, with a preference for numeracy-focused disciplines such as Mathematics, Statistics, Data Science, Engineering, Computer Science, Economics, or a related field
• 3+ years experience in data analysis, coding ((e.g., SQL, Python, R, etc.), and reporting tools such as Excel, Snowflake, Tableau, or Power BI
• Ability to translate insights into actionable strategies that drive results
• Strong project management skills with experience in process improvement and workflow optimisation to enhance efficiency and productivity
• A natural curiosity to learn new systems, tools, and techniques coupled with a passion for self-learning and a genuine enjoyment in exploring and mastering new concepts
• Strong interpersonal and communication skills, enabling effective coordination across multiple functions and stakeholder groups
• A bias to action with a proven track record of delivering results and getting things done at high tempo 
• The ability to commute to our offices in the Central Business District in Cape Town at least 3 days a week
• Strong alignment with our company values (outlined below)