Strategic Operations Lead at AON

What the day will look like

• Oversee and support successful operational performance of company-wide projects that impact client service delivery including business administration, technology, processes and claims fulfilment.
• Provide effective leadership & management of business risks and help ensure that business risks are identified, assessed, managed, and integrated into the business strategy.
• Establish a strong focus on continuous improvement and adapt to changing circumstances and play a key role in driving organizational success.
• Responsible for leading and managing the operational teams.
• Frequently integrates with other business functions to drive broader work strategies which may impact entire organization.
• Collaborate with Regional Teams to achieve enterprise wide consistency
• Will have high degree of autonomy operating within general management direction and functional policies.
• Focus is on operations during the current year but participates in establishing multi-year (1-3) strategies and business plans.
• Drives operational and business change across the organization.
• Focuses on driving operational efficiencies and business changes to ensure organization meets objectives
• Ensures all operations functions are fit for purpose and achieving strategies and goals
• Ensures operational processes deliver effective and compliant service to clients and support the client facing teams
• Contributes to the operational change strategies
• Ensures processing systems meet the business requirements
• Monitors Management Information (e.g. activity analysis) and changes approach accordingly
• Works in partnership with other Business Unit or Exco leaders/ heads to deliver divisional initiatives around operations and administration
• Leads a significant team to deliver against client needs and manage the performance of that team
• Ensures that processes and measures are in place for monitoring and maintaining standards of business conduct consistent with Aon Ltd, legislative and regulatory requirements
• Works on significant and unique issues requiring proficiency in a complex area requiring a broad grasp of practices or principles in a highly specialized field or in cross-functional settings.
• Possesses an in-depth knowledge of organizational objectives.
• Develops and implements annual operating plans, consistent with objectives set at next higher organizational level.
• Often has budgetary responsibility for functional area.

Skills and experience that will lead to success

Qualifications:

• Be in possession of Grade 12 (Matric)
• Be in a possession of a Bachelor’s degree
• Have an insurance related tertiary qualification
• An MBA or related qualification is preferable

Skills

• Excellent ability to develop strong relationships quickly, influence key stakeholders, work cross-functionally and autonomously.
• Ability to organise & manage priorities simultaneously and meet time-sensitive deadlines in a fast-paced environment.
• Excellent communication skills - both written and verbal. Ability to summarize complex solutions/concepts into a digestible format.
• Proficient Excel & data configuration skills – to be able to utilise data to support recommendations and to drive change initiatives.

Knowledge

• Excellent project management competencies including a proven track record of successful operational transformation projects

Experience

• Demonstrated experience in operations, risk management and/or excellence in a professional services environment such as consultancy, financial services, or insurance.
• Have a minimum of 5 years managerial experience
• Previous applied experience in managing end to end strategic operational functions across the value chain.
• Minimum of 5 to 10 years commercial/ corporate experience