Strategic Partner Executive - Africa at First Distribution

MAIN PURPOSE OF THE ROLE

• The Strategic Partner Executive (SPE) is responsible for developing, maintaining, and expanding relationships with strategically important customers in Africa. Typically managing 20 - 30 key accounts in the SADC and IOI Region, the SPE is accountable for achieving sales targets and delivering on strategic account objectives.
• The SPE represents the full portfolio of the company’s brands, products, and services within assigned accounts.
• This role leads the customer account planning cycle and ensures that customer needs and expectations are consistently met through effective collaboration and execution.

Strategic Partner Executive Job Duties and Responsibilities.

• Build and maintain strong, productive professional relationships with key stakeholders within assigned customer accounts.
• Create a travel plan and execute in the various regions
• Report back to Exco monthly on travel and activities
• Coordinate internal resources, including Product and Sales Specialists, Support, Service, and Management teams, to achieve account performance objectives and customer expectations.
• Achieve assigned sales targets and strategic objectives across allocated accounts.
• Lead joint strategic account planning processes, establishing shared performance goals, financial targets, and key milestones for 1- to 3-year plans.
• Continuously assess, clarify, and validate customer needs to ensure alignment and value delivery.
• Drive solution development initiatives that address customer requirements while coordinating cross-functional teams.
• Meet and exceed assigned profitability and revenue targets.
• Deliver on strategic customer objectives as defined by company leadership.
• Develop and maintain comprehensive strategic account plans in line with company standards.
• Ensure high levels of customer satisfaction in accordance with company benchmarks.
• Complete all required training and development programmes within specified timeframes.

REQUIREMENTS

Internal training associated with competencies:

• During the first week of your employment, you'll be presented with a meticulously crafted learning map designed to seamlessly guide you through your on-the-job training experience.

Requirements :

Grade

• 5 - 6 years’ experience in Strategic Account Management, or Channel Sales in Africa (SADC preferred)
• 6 years’ experience in a strategic, customer-facing role.
• Strong proficiency in Microsoft Excel
• CRM system experience required; Accpac experience advantageous

Skills and Abilities

• Proven experience in managing and growing key client accounts in the SADC region preferred
• Solid understanding of the account planning cycle within the African ICT industry
• Experience in relationship management and cross-functional resource coordination
• Financial management experience, including tracking and meeting revenue/profitability targets
• Marketing exposure, including campaign development and execution
• Strong understanding of client markets and industry dynamics
• Experience developing and managing sales or marketing campaigns
• Proficiency in Microsoft Excel; experience with CRM systems (Accpac advantageous)