Student Experience Manager at Valenture Institute

Leadership and Culture

• Work with the Head of Student Experience, to build a culture of student experience, teaching excellence, collaboration and innovation
• Provide direction and leadership to direct reports in line with the Student Experience team’s priorities.
• Focus on the overall health and wellness of the team through coaching and development plans.
• Actively shape the culture of the team to provide high-quality education and pastoral care at scale.
• Monitor and report on key academic and support SLA’s across the portfolio of High Schools
• Ensure the alignment and consistent application of policy and procedure across the Student Experience Leads within a High School and across High Schools where applicable
• Oversee the academic and support quality across all High Schools
• Recruit and retain exceptional academic and support staff, ensuring that Valenture is known for the quality of its teachers and mentors.
• Work with the Principle and Academic Advisor to write and maintain all academic and support policies, including Teaching and Learning, Assessment and Reporting, Curriculum and the relevant sections of Student Handbooks.

Operations

• Ensure good collaboration and communication with the Product Division on all matters relating to timetabling, scheduling, capacity planning and process mapping.
• Support on process development and improvement, remove operational blockers and ensure that Mentors and Teachers are enabled to provide efficient and effective support to students.
• Overseeing redundancy in the team and ensuring effective workforce management and capacity planning day to day and at established planning intervals.
• Plan, resource and structure for the development of multiple curriculums

Budget management

Work with the Head of Student Experience to set the annual Student Experience budget and manage costs in line with annual objectives.
Student Experience

• Devise strategies to improve educational quality at scale across our offerings
• Oversee the academic and support quality across all High Schools
• Work with the Head of Student Experience and the School Counsellor on continuously refining and improving our Pastoral Care offerings
• Build the framework and content for the Learning Compass programme.
• Ensure seamless collaboration between Student Experience and the Learning Design, Learning Technology, Project Management and Admissions teams.
• Liaise with other teams on inter-departmental processes.

Student Progress Monitoring and Assessment:

• Work with the Principle, Academic Advisor and School Counsellor to continuously assess and refine the Remediation Policy (RTI)
• Maintain the integrity of assessment data through ongoing quality assurance, moderation and data validation exercise

Requirements

• A bachelor's degree in Education, Communication, Counselling or Psychology preferred.
• Teaching and or management experience at secondary school level, with either BEd or PGCE qualification is beneficial
• Customer support mindset
• Management and leadership experience is essential with demonstrated experience in mentoring and leading people. At least 3-5 years of experience.
• Excellent communication skills, both written and verbal.

Operationally savvy.

• A good feel for working with assessment data and operational data.
• A blend of academic, customer support and business skill sets is preferred.

Realities of the role:

• Valenture Institute is a fast-paced startup. We are not a traditional school! We are reimagining schooling and precedent needs to be adopted only where it has proven to have great results. If you think that traditional schools have it all figured out, this is probably not the right role for you.
• Collaboration is the name of the game. We operate in highly specialised teams, and our ability to deliver an excellent student experience is premised on our team’s ability to collaborate, value the contributions of their teammates (including those in other teams) and see the value in the “rubbing of minds”. If you do not find value in having your ideas interrogated or others weighing in on how things could foreseeably be done, you are unlikely to enjoy the role. Similarly, if you are not comfortable with other teams being accountable for different parts of the learning experience, you are unlikely to find this environment to be a good fit for you.
• The Student Experience team are master multitaskers. They enjoy the pace and variety of parent and student engagements, coaching groups, monitoring multiple data points, updating student progress monitoring resources, collaborating with teams, dealing with special cases, and working on multiple systems — all in a day’s work! If you prefer long periods of deep, uninterrupted time, you are unlikely to enjoy this role.
• Providing a seamless learning experience for students and parents often involves a lot of backend admin. The ideal candidate would have a pragmatic understanding of the value that administrative tasks bring to bear on the experience of an end user.
• As a new brand of schooling operating at the forefront of digital disruption, technical challenges do arise. The ideal candidate will have an appreciation for how necessary it is to fail fast and fail forward, learn through iterative feedback loops, and embrace the process of continuous learning.
• Change is constant as a result of rapid learning cycles. If consistent change gives you energy rather than drains your energy, you are likely to thrive in this environment. Similarly, if you are adept at managing yourself in a demanding environment and understand the importance of self awareness and boundaries in your work, you are likely to do very well.

Requirements:

• Preferred: SACE
• Police clearance

Benefits

• Family member discount for Valenture Institute
• Remote work
• Voluntary savings Programme

Please note that if you do not hear from us within 3 weeks, your application is considered unsuccessful at this time.