Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience.
Our sports betting site features a large variety of events and markets to bet on, with expert bet...
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Ensure that the team displays good customer service principles in their dealings with customers and other internal team members/departments/branches
Walking the floor to ensure all agents are logged in
Coaching – instruct and train all employee/s with the aim to fulfil a goal in order to develop specific skill/s in an enthusiastic, motivating manner
Checks that’s resources are trained to effectively deal with betting enquiries, account information queries and lodging complaints. Recommend additional training where necessary to the Manager
Ensures compliance with company policy and ensure that all internal control procedures are followed. Report on deviations to procedures and corrective actions.
Ensure that the team displays good customer service principles in their dealings with customers and other internal team members/departments/branches
Ensure the department is fully knowledgeable on all promotions at any given time
Ensure that the company brand and image is promoted through excellent customer service
Ensure queries are resolved timeously and at point of call where possible. Escalates difficult queries to Team Leader for resolution.
Drives quality targets to ensure achievement which are
Handling of product related customer queries – non-manager calls
Escalates disciplinary issues and poor performance procedures issues to the Team Leader
Work closely with other departments, such as Phone-A-Bet, Outbound, FICA, Mobile and Quality Assurance in order to understand the dependencies that exist between departments, if any.
This is a position of trust and high ethical standards are expected within this role
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