Supervisor Checkouts - Longbeach Mall at Pick n Pay Stores Limited

Job Summary

• Supervises Frontline Operations to ensure optimal customer service levels are achieved and ensuring that policies and procedures are adhered to
• Prompt response to queries from cashiers
• Authorize transactions according to laid down procedures
• Manage queues at checkouts
• Ensure that hygiene, housekeeping and safe working standards are maintained
• Ensure that security procedures are adhered to
• Approach and advise customers in a professional manner
• Prevent wastage/shrinkage/damages
• Communicate effectively with employees, management, customers and suppliers
• Manage employees to ensure standards are maintained by competent, motivated employees
• Ensure that all administration is completed accurately and timeously, e.g. scheduling

Responsibilities

Support customer service to ensure a superior shopping experience. Liaise between management and cashiers. Supervise day-to-day operations of Cashiers to ensure smooth running of till points. Record customer transactions with zero tolerance towards inaccuracy and to eliminate fraud risk

• Numeracy
• Communication
• Execution Process Instruction
• Ethical Behaviour
• Customer minded
• Monitor and develop other’s performance
• Sense of urgency
• Team player