Pick n Pay Stores Limited, through its subsidiaries and associates, operates in the retail sector on the African continent.
Pick n Pay is the quintessential family store focused on the customer. Since 1967 when consumer champion Raymond Ackerman purchased the first few stores, the Ackerman family’s vision has grown and expanded to now encompass stores in ...
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Job Summary
To ensure groceries are packed correctly, which ensures that the customer is helped and happy with the service, checkout assistants should always greet customers and make them feel at ease, when a customer wants a specific product the checkout assistant needs to go and get the product to ensure a happy service
Minimum Requirements:
- Being customer minded by seeing situations through the eyes of the customer and responding positively
- Excellent communication skills by listening attentively, responding appropriately and talking in a clear, understandable manner
- Display a sense of urgency in constantly striving to complete tasks in the shortest possible time
- Perform routine tasks at a constant high standard
- Develop self by constantly looking for opportunities to improve/grow self
- Willing to be flexible and multi-skilled
Key Responsibilities:
- Physically demanding
- Pack purchased goods into checkout bags and trolleys according to the required standard
- Use of detergents and cleaning materials/chemicals
- Being customer minded by seeing situations through the eyes of the customer and responding positively
- Excellent communication skills by listening attentively, responding appropriately and talking in a clear, understandable manner
- Display a sense of urgency in constantly striving to complete tasks in the shortest possible time
- Perform routine tasks at a constant high standard
- Develop self by constantly looking for opportunities to improve/grow self
- Willing to be flexible and multi-skilled
- Able to work shifts to meet operational requirements
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Job Summary
- Supervises Frontline Operations to ensure optimal customer service levels are achieved and ensuring that policies and procedures are adhered to
- Prompt response to queries from cashiers
- Authorize transactions according to laid down procedures
- Manage queues at checkouts
- Ensure that hygiene, housekeeping and safe working standards are maintained
- Ensure that security procedures are adhered to
- Approach and advise customers in a professional manner
- Prevent wastage/shrinkage/damages
- Communicate effectively with employees, management, customers and suppliers
- Manage employees to ensure standards are maintained by competent, motivated employees
- Ensure that all administration is completed accurately and timeously, e.g. scheduling
Responsibilities
Support customer service to ensure a superior shopping experience. Liaise between management and cashiers. Supervise day-to-day operations of Cashiers to ensure smooth running of till points. Record customer transactions with zero tolerance towards inaccuracy and to eliminate fraud risk
- Numeracy
- Communication
- Execution Process Instruction
- Ethical Behaviour
- Customer minded
- Monitor and develop other’s performance
- Sense of urgency
- Team player
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Job Summary
To assist in preparing products, meat cutting and manufacturing in accordance with the specifications, as well as assisting in all admin functions and staff supervision
Requirement:
- Standard 10 / Grade 12
- Minimum of 3 years butchery experience
Competencies
- Ability to cut, pack, manufacture and merchandise all butchery products
- Ability to operate all the butchery equipment
- Ability to offer friendly customer service
- Passion and have product knowledge for butchery products
- Good intrapersonal skills
- High energy levels
- Excellent personal hygiene
- Excellent work environment hygiene standards
- Ability to grasp new information with speed and ease
- Learning ability to absorb new information readily
- Pick ‘n Pay values and culture
- Customer service ethos
- Food safety
- Safe work procedures
- House rules
- Butchery equipment
- Specification manual
- SOP’s
- Health and Safety Act
Responsibilies
Customer Service
- Give customers undivided attention when serving them to maximize customer satisfaction·
- Demonstrate product knowledge when assisting customers with butchery queries and/or determining their needs to recommend products that fits their needs and desires·
Product Preparations
- Adhere to ingredient selection and method in strict accordance with the recipe manual·
- Break the carcass into primal form to enhance efficiency during the final cutting of products in preparation for trade·
Merchandising
- Adhere to the butchery merchandising flow·
- Keep categories together when merchandising according to the plan-guide·
- Clean and maintain the merchandise area to ensure its always neat, hygienic, and appealing to customers·
- Monitor on shelve availability and take corrective actions to address any possible overs and out of stocks·
Hygiene and Housekeeping
- Maintain clean as you go during production to avoid food safety risks·
- Deep clean post-production to avoid contamination and pest infestation·
- Ensure equipment is kept clean and in a good working condition·
- Adhere to safety procedure when operating equipment to avoid any occupational risks·
- Communicate any equipment faults and abnormalities to the relevant manager·
- Ensure correct temperature control are adhered to preserve the product, avoid contamination and waste·
Administration
- Assist with all administration processed to ensure smooth running of the butchery·
- Conduct stock take to calculate gross profit·
- Give input and maintain staff scheduling rosters to ensure adequate coverage during business peaks and valleys·
- Place stock orders and ensure stock holding is sufficient to meet customer needs and reduce waste·
Sales and profitability
- Ensure product is available to promote sales and the achievement of budget·
- Oversee the cutting of the carcass according to block test margin to ensure maximum profitability and good butchering standards are adhered to·
- Perform stock rotation to reduce and control waste·
- Apply the cutting plan to minimize waste resulting from over ordering and over producing·
- Leading Teams
- Lead, monitor and coach direct reports and ensure effective management and utilization of employees·
- Provide employees with regular feedback and handle issues of discipline accordingly·
- Keep team updated on any new initiatives and changes pertaining to the department.
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Job Summary
Provide exceptional Customer Service and uphold the company values with the community.
Requirement
- Matric
- 12-18 months face-to-face customer service experience
Competencies:
- Self-driven
- Basic computer literate (MS Office)
- High energy levels
- High attention to detail
- Ability to think on your feet when resolving problems
- Customer service centric
- Sense of urgency
- Professional
- Analytical skills
- Good communication skills
- Good intrapersonal skills
- Pick n Pay values and culture
- Customer service ethos
- Understanding of Pick n Pay’s business priorities
- Understanding of different store formats
- Understanding of Pick n Pay values and expected performance standards
- Understanding of organizational structures, business flows, where and how to source information
- Code of Ethics
- Gain understanding on the process of handling customer complaints via different mediums
- Understand the SOP governing the public liability process
- Basic knowledge on the SOP governing the food safety procedure
- In-depth knowledge on the roles of the CSM in store and the community around the store
- Reports
- HR Policy
- Consumer Protection Act
- Liquor Act
Customer Service
- Informal and formal feedback
- Customer Complain Chart
Store Standards
Communication
- Informal and formal feedback
Training
- Customer Complaints Chart
- Store Audits
Social Responsibility
- Informal and formal feedback
- Local Newspaper
Administration
- Informal and formal feedback
Ad-hoc Projects
Leading Self
- Informal and formal feedback
- Individual Performance Agreement (IPA)
- Personal Development Plan (PDP)
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Purpose of the job
- Ensure all meals are prepared according to recipe and quantity specifications and ensure that hygiene, housekeeping and safe working standards are maintained.
Minimum Requirements:
- Minimum Grade 10 is essential (Grade 12 Advantageous)
- Computer Literate – Advantageous
- Ability to communicate in English
- Communication
- Numeracy
- Execution Process Instruction
- Assertive
- Conscientious (by the book)
- Customer minded
- Team Plater
Key Responsibilities:
- Ensure that security procedures are adhered to
- Conduct regular quality checks, ensure that stock is rotated. Damaged/expired stock is removed
- Prevent wastage/shrinkage/damages
- Complete all relevant administration/documentation
- Monitor budget (expenses, turnover, gross) and take required action
- Plan daily/weekly production of products
- Communicate effectively with employees and management
- Ensure that all equipment is maintained in effective working order and operated in accordance with laid down standards
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Job Summary
To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.
Job Requirements
- Matric/ Grade 12 (attach certified copy to application)
- Sound Numeracy skills and knowledge of retail industry
- 2-4 years Deli Experience and Knowledge OR 1-2 years Run a department responsible for sales staff –
- Management experience - coaching, training, dealing with noncompliance and performance issues
Job Responsibilities
Merchandising Management
- Conducts regular quality checks on merchandise
- Executes plano guide 100%
- Handles product as per SOP
- Ensures department is ready for trade by store opening time
- Identifies fast selling lines within store, and implications on margin and sales opportunities
- Ensures produce is wrapped and packed according to standards
- Ensures sufficient product available for customer demand
- Ensures compliance to hygiene, housekeeping and safe working standards
- Monitors the implementation of all promotional activities – adherence to promotional calendar
- Back up areas are kept clean and clear
- Understand customer needs and communicate these to demand planning
- Follows sell by dates, rotates stock as per policy/SOP on sales floor and back up area
- Throughout day ensures department merchandising and cleanliness standards are maintained, keeping waste to a minimum
Food Safety & Hygiene
- Ensures that hygiene and housekeeping standards are maintained
- Ensures stock rotation
- Monitors the adherence to food safety and health and safety standards are maintained
- Manages non-conformances via effective corrective action
- Implements cleaning schedules and checks effective cleaning and sanitation
Customer Services Management
- Responds to customer requests
- Answers queries on out of stock - assists with replacement produce, explains time to next delivery and issues which may be affecting stock availability
- Ensures department standards are maintained, equipment is manned and in working order
Staff Management
- Communicates critical information to staff
- Set targets and activities – priorities, delegates and communicates
- Handles procedural, policy and legislative non compliance
- Attends monthly regional meetings - take information back to staff - responds to queries on turnover/waste
- Checks and amends Kronos scheduling
Administration
- Ensures that all equipment is properly maintained in effective working order
- Ensures that general maintenance standards are met
- Monitors waste, and ensures procedures are adhered to
- Monitors turnover and identifies opportunities for increasing turnover, and identifies and issues or barriers to achieving budgets.
- Ensures all SEL in place - print out and ensure all products have SEL current and legible by customer
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Job Summary
Pack shelves and bins according to laid down standards, Listen to customer requests, provide the required products / service, advise customers on products
Responsibilities
- Pack shelves and bins according to laid down standards
- Listen to customer requests, provide the required products / service, advise customers on products / service and handle customers in a courteous and businesslike manner, when on the floor
- Maintain hygiene, housekeeping and cleanliness standards within the Warehouse and on the floor
- Unpack, stack and store stock in the Warehouse in tidy and safe ways with minimal damages according to the correct layout (when necessary
Requirements
- Being customer minded by seeing situations through the eyes of the customer and responding positively
- Excellent communication skills by listening attentively, responding appropriately and talking in a clear, understandable manner
- Display a sense of urgency in constantly striving to complete tasks in the shortest possible time
- Perform routine tasks at a constant high standard
- Develop self by constantly looking for opportunities to improve/grow self
- Willing to be flexible and multi-skilled
- Able to work shifts to meet operational requirements
- Grade 12
- Ability to communicate in English
- Must reside close to Witbank Hypermarket
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Job Summary
We are seeking individuals to join our dynamic Pick n Pay Clothing Crew. You should be eager to gain experience in the Clothing retail industry. The ideal candidate will be customer minded, passionate about Clothing and eager to learn.
Minimum Requirements:
- Matric or relevant tertiary qualification
- 1 year + Clothing retailer experience
- Passion for retail
- Proficient in English
- Hard working and able to work shopping mall hours
Key Responsibilities:
- Outstanding customer care skills, the ability to interact and communicate with customer
- Maximise sales to meet store targets.
- Display merchandise according to company standards.
- Handle stock according to set standards.
- Maintain outstanding store condition and visual merchandising standards.
- Perform all sales related duties - Accurate and efficient till operation skills.
- General health, safety and housekeeping standards.
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Job Summary
At Pick n Pay, we’re looking for talented people with exceptional skills who share our values and want to join a team of experienced professionals.
We have exciting opportunities for determined, focused and dedicated individuals who wish to apply for Clothing Assistant Manager position.
Candidates need to demonstrate professional values and attitudes; and the ability to integrate acumen and technical competence with each area of the value creation process.
Requirements
- Previous experience as an in managerial position. (or previous reliever experience)
- Grade: 12 (NQF Level 4) or equivalent.
- Computer literate – MS Outlook, Excel, Word. MS Teams/Zoom.
- Willingness to work irregular hours, including evenings and weekends and stock takes after hours
- Willingness to be moved from store to store if and when need be
- Willingness and ability to undertake physical hands-on tasks
- Complete an assessment
Competencies:
- An absolute passion for the product
- Good interpersonal & communication skills
- Conscientious, attentive to detail, accurate
- Good staff management and development skills
- Sense of urgency, enthusiasm and high energy level
- Assertiveness
- Customer centric approach
- Ability to work under pressure
- Motivation, self confidence and the use of initiative
- Team player who is results driven.
Responsibilities
Customer Journey:
- Customer centric approach
- Ensuring customer service standards are rigorously applied
- Attending to all customer service requests, advertising on product and services.
- Ensure that VM standards are adhered to and execution of all plans and promotions.
People Management: (Assist Store Manager with functions)
- Manage all people related aspects on an ongoing bases for staff.
- Able to deal with employee shortcomings if/when needed.
- Assist with recruitment on a store level according to company policy and procedures.
- Assist with Identify training and Development initiatives for employees.
- Assist with performance management – focus on talent management and succession planning.
- Able to lead and manage a team of employees.
- Assist with identify training initiatives and develop staff accordingly.
Daily Operations/Stock Management/Risk Management:
- Opening and locking of store in accordance with the company security procedures
- Conducting start & end of day reporting and procedures
- Conducting administration (staff scheduling & leave, invoices, pricing, costs, floats & banking, expense control, reconciliations, CDC and head office instructions etc) per company standards and procedures
- Ensuring merchandise is offloaded, captured, packed, merchandised & displayed per company policy
- Monitoring quality and controlling soilage of merchandise and taking appropriate action
- Controlling shrinkage
- Ensure that OHS standards are adhered to at all times
Sales/Promotions:
- Promoting sales to achieve budgets and monitoring sales, turnover and participation.
- Conducting promotions
- Implementation of markdowns and RTC’s
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Job Summary
To manage resources in order to maximize turnover and minimize shortage. Ensures that standards, processes and policies are adhered to.
Requirements
- Preferably NQF 3 Bakery qualification. Experience as a Baker / Bakery Supervisor/ Manager.
Competencies:
- Achieving results through others
- Plan, organize and follow up on activities and plans
- Adhere to standards and policies
- Customer Orientation
- Communication skills – clearly conveying message and actively listening
- Business mindedness
- Bakery Skills
- Production Planning
Key Responsibilities
Merchandising Management:
- Conducts regular quality checks on merchandise
- Executes plano guide 100%
- Handles product as per SOP
- Ensures products are produced according to recipe specifications
- Ensures department is ready for trade by store opening time
- Identifies fast selling lines within store, and implications on margin and sales opportunities
- Ensures product is wrapped and packed according to standards
- Ensures sufficient product available for customer demand
- Ensures compliance to hygiene, housekeeping and safe working standards
- Monitors the implementation of all promotional activities – adherence to promotional calendar
- Back up areas are kept clean and clear
- Follows sell by dates, rotates stock as per policy/SOP on sales floor and back up area
- Throughout day ensures department merchandising and cleanliness standards are maintained, keeping waste to a minimum
Food Safety & Hygiene:
- Ensures that hygiene and housekeeping standards are maintained
- Ensures stock rotation
- Monitors the adherence to food safety and health and safety standards are maintained
- Manages Non-Conformances via effective corrective action 1
- Implements cleaning schedules and checks effective cleaning and sanitation
- Recording of Food Safety Daily Checklist
Customer Services Management:
- Responds to customer requests
- Answers queries on out of stock - assists with replacement products, explains time to next delivery and issues which may be affecting stock availability
- Ensures department standards are maintained, equipment is manned and in working order
Staff Management:
- Communicates critical information to staff
- Set targets and activities – priorities, delegates and communicates
- Handles procedural, policy and legislative noncompliance
- Attends monthly regional meetings - take information back to staff - responds to queries on turnover/waste
- Checks and amends Kronos scheduling
- Coaches staff
Administration:
- Ensures that all equipment is properly maintained in effective working order
- Ensures that general maintenance standards are met
- Monitors waste, and ensures procedures are adhered to
- Monitors turnover and identifies opportunities for increasing turnover, and identifies and issues or barriers to achieving budgets.
- Ensures all SEL in place - print out and ensure all products have SEL current and legible by customer
Systems:
- Gap scanning out of stocks
- Identifies, counts, and records out of stocks & over stocks
- Draws excel report from SAP, communicate addresses stock concerns by completing excel sheet and sending to Demand Planning
- Processes IDTs via SAP • Actions reduced to clear on SAP as per SOP
- Checks for electronic communications regularly during the working day
- Processes waste
- Ensure PID’s are counted correctly as per the National P & L schedule
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Job Summary
Pack shelves and bins according to laid down standards, Listen to customer requests, provide the required products / service, advise customers on products
Minimum Requirements:
- Being customer minded in seeing situations through the eyes of the customer and responding positively
- Display a sense of urgency in constantly striving to complete the task in the shortest possible time
- Methodically completing tasks in a step-by-step manner
- Maintain high levels of energy/activity and concentration over long periods of time
- Excellent communication skills by listening attentively, responding appropriately and talking in a clear, understandable manner
- Having a general knowledge of General Merchandise products, suppliers and products
- Be a team player – co-operate with others and participate to achieve goals
- Show reliability in following procedures and policies of the Company
- Develop self by constantly looking for opportunities to improve / grow self
- Willing to be flexible and multi-skilled and work in different departments
- Willing to work flexible hours and shifts to meet operational requirements
Key Responsibilities:
- Pack shelves and bins according to laid down standards
- Listen to customer requests, provide the required products / service, advise customers on products / service and handle customers in a courteous and businesslike manner, when on the floor
- Maintain hygiene, housekeeping and cleanliness standards within the Warehouse and on the floor
- Unpack, stack and store stock in the Warehouse in tidy and safe ways with minimal damages according to the correct layout (when necessary)
go to method of application »
Job Summary
Listen to customer requests, provide the required products / services, advise customers on products and services and handle customers in a courteous and businesslike manner
Minimum Requirements:
- Conscientious (by the book)
- Customer minded
- Handle routine work
- Thorough / accurate
Key Responsibilities:
- Clean and/or ensure the cleaning of the bakery-related equipment and utensils
- Ensure that general housekeeping standards are maintained according to laid
- down standards in the pick ‘n pay food safety standards manual
- Report defective machinery/utensils to the manager
- Provide general assistance with production
- Serve customers
- Prepare wastage for reporting
- Clean the back-up area
- Execute any reasonable general assignment given by management
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Job Summary
- Monitors the execution of standards, promotions in clothing departments within Corporate Stores.
Requirements
- Grade 12 (matric)/N3 equivalent/Clothing degree
- 5 - 8 years Clothing Retail Senior Store management experience –
- Must be computer literate
- SAP knowledge is an added advantage
- Driver's License (extensive local travelling)
Competencies:
- Strategic, innovative and autonomous approach to problem solving
- High Business acumen
- Strong and effective negotiation skills
- Decision-making skills
- Numerical, analytical and interpretive ability
- Computer literacy
- Assertive and able to communicate effectively
- High attention to detail
- Align with Pick N Pay values
- Commercial and financial acumen
- Networking and relationship building skills
- Self-motivated and own development driven mindset
Respondibilities
- Conduct monthly coordinators checklist
- Monitors merchandise standards
- Monitors staff appearance
- Monitors back up areas
- Monitors new lines available and merchandise according to dispatch guidelines
- Monitor total range display
- Monitors department housekeeping standards
- Ensures new stores merchandised according to layouts in time for opening
- Monitors customer service standards adhered to
- Identifies staff training needs and coaches' staff
- Communicates expected standards and processes to Manager/staff
- Provides on the job knowledge skills and expertise to Managers/staff/supervisors
- Ensures promotion and display standards are adhered to
- Monitors department performances
- Monitor security processes/ procedures in place
- Manage aged stock
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Job Summary
Correctly receives all deliveries to stores, and dispatch of returns to vendors. Responsible for disposal of stock in terms of company policy – Receipt, returns and Waste etc. Completes all addition all checks in the department and ensures overall efficiency of Receiving Function.
Requirements
- Matric Grade 12. Receiving supervisor experience required.
Competencies:
- Read and interpret reports
- Achieving results through others
- Plan, organize and follow up on activities and plans
- Good personal communications skills
- Adhere to standards, procedures and policies
- Customer Orientation
- Communication skills – clearly conveying message and actively listening
- Business mindedness
Responsibilities
Receiving:
- Scale checks, Fire doors, Alarms and Generator checks
- Ensures all deliveries are received in terms of Standard Operating Procedures Manual (SOP)
- Ensures all returns, ie, Goods, Equipment and Recyclables are processed in terms of Standard Operating Procedures Manual (SOP)
- Must meet all deadlines for receiving as per SOP Requirements
- Ensures receiving and areas of responsibility as detailed in receiving Check Lists are adhered to as per requirements • Immediately reports all checklist failures to relevant persons as detailed therein
- Completes all required documentation and files as required for receiving End of day procedures
- Reject stock / delivery when standards/processes rules not adhered to
- Responds to queries on DC Claims
Health and Safety:
- Ensures that housekeeping standards inside and outside the Receiving Dept. are maintained
- Ensures that safety standards are adhered to in terms of receiving practice and use of equipment
People Management & Development:
- Coaches and supervises staff
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Job Summary
Listen to customer requests, provide the required products / services, advise customers on products and services and handle customers in a courteous and business like manner .
Minimum Requirements:
- Grade 10 (Grade 12 Advantageous)
- Being customer minded by seeing any situation through the eyes of the customer and responding positively
- Display a passion for the product by enjoying to work with and preparing the product, and enthusiastically promoting it
- Display a sense of urgency by constantly striving to complete tasks in the shortest possible time
- Excellent communication skills in listening attentively, responding appropriately and talking in a clear and understandable manner
- Be a team player, co-operating with others and participating to achieve goals
- Develop self by constantly looking for opportunities to improve / grow self
- Customer Minded
- Sense of urgency
- Team Player
- Numeracy
- Communication
- Execution Process Instruction
- Customer Orientation
- Time Management
- Ethical Behavior
- Flexibility
Key Responsibilities:
- Stack and store products in a safe and tidy manner
- Merchandise products according to laid down standards
- Manufacture/prepare and/or wrap products according to specifications/standards
- Correctly price random weight/loose selling items
- Check correct pricing e.g. labels
- Check quality, rotate stock, remove expired stock
- Prevent wastage/shrinkage/damages
- Maintain hygiene and cleanliness standards within the area
- Wrap products and operate scale
- Maintain backup areas
- Check temperatures/maintain the cold chain (if applicable)
- Maintain hygiene, housekeeping and safe working standards (floor and back-up)
- Adhere to and maintain security procedures
- Operate and clean equipment according to laid down standards
- Approach and advise customers on the product, listen to customers’ requests, provide the required product or services and handle customers in a courteous and businesslike manner
- Process all customer orders according the correct procedures and service standards
- Promote butchery products
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Job Summary
Analyzing data sheets from the retail sales
Requirements
- Grade 12
- study toward completing a B Deree will be advantageous
Competencies
- PC literacy on excel
- Data analyzing experience
Responsibilities
- Analyze data sheets
- provide support for the stores
- Provide reports on financials/ sales
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Job Summary
Your duties entail working as Checkout Assistant:
Physically demanding
- Pack purchased goods into checkout bags and trolleys according to the required standard
- Use of detergents and cleaning materials/chemicals
- Being customer minded by seeing situations through the eyes of the customer and responding positively
- Excellent communication skills by listening attentively, responding appropriately and talking in a clear, understandable manner
- Display a sense of urgency in constantly striving to complete tasks in the shortest possible time
- Perform routine tasks at a constant high standard
- Develop self by constantly looking for opportunities to improve/grow self
- Willing to be flexible and multi-skilled
- Able to work shifts to meet operational requirements
- Being customer minded by seeing situations through the eyes of the customer and responding positively
- Excellent communication skills by listening attentively, responding appropriately and talking in a clear, understandable manner
- Display a sense of urgency in constantly striving to complete tasks in the shortest possible time
- Perform routine tasks at a constant high standard
- Develop self by constantly looking for opportunities to improve/grow self
- Willing to be flexible and multi-skilled
- Able to work shifts to meet operational requirements
- Must reside close to Bloemfontein Hypermarket
Method of Application
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