Supervisor: Cleaners (P13) (Facilities Management: Auxiliary Services) (X3 Posts) (Re-advert) at University of Johannesburg

• To supervise the Operational function and Client relationships in line with the site. To maintain client and staff relations to ensure contract retention. To implement and maintain the best practices in all operations within the client’s organization for the University of Johannesburg service offerings. Responsible for ensuring resource allocation achieves maximum utilization and efficiency of staff time and skill set. Take initiative in developing and maintaining operational systems principles, practices, and procedures. This position reports to the coordinator of campus facilities management and may require you to work at night if you are allocated night work.

Responsibilities:
Operational Planning and General Management

• Complete management of the day-to-day operation and service delivery to the client’s site. To report any issues of any kind within 1hour to the Coordinator.
• Supervise all relevant cleaning and other services activities to the building and site whilst maintaining and improving the site.
• Coordinates the efforts of the employees to ensure continued operations within the assigned facility for both scheduled and non-scheduled work.
• Functions as the frontline contact with the client and relevant stakeholders to ensure efficient service delivery to site.
• Acts as the interim incident commander during emergencies and coordinates response efforts as necessary, reporting all within 1 hour to the Coordinator.
• Reports all maintenance and building problems daily to the Coordinator for corrective action and keeps documentation thereof to be handed to the Coordinator.
•  Account for the operational standards at the client. Audit on-site services are done to the Works Schedule / Programmes focusing on addressing client needs. Coordinate, direct and monitor the functional operations at each site.
• Day-to-day management of staff ensuring that all timekeeping and attendance is adhered to, all staff are dressed according to requirements, and that all staff are neat and clean in their appearance.
• Ensure adequate resources are made available on-site to deliver quality service within the work schedules but also ensuring that ROI is achieved by managing and checking on-site tools and consumables.
• Ensuring that all necessary systems are in place as per on-site specific requirements and that each operational team is working according to set standards.
• Implement and manage an onsite complaints programme with clients and ensure that feedback with corrective action is communicated and resolved within 24hours.
• Set and monitor appropriate performance objectives and standards for staff.
• Maintain budgets for employees, tools, consumables, and equipment. Placing orders monthly or as necessary to maintain a quality service on-site.
• Accountable for all tools, Operational Planning, and General Management of equipment and consumables delivered and on-site. Manage all chemical dilutions appropriately and the storage thereof.
• Manage, implement, and train all staff on shift and area allocation roster. Train and induct all staff to the site before commencing their workstations. Introducing all new staff to relevant client contacts on site.
• Managing on-site equipment and standards thereof to ensure quality services to clients. Equipment and tools register to be managed and checked monthly.
• Assist when required on additional services or ad-hoc services for the site.
• Ensure that all staff is trained on company policies and procedures as well as client policies and procedures. Ensure that these are complied with at all times by all staff.
• All and any issue reported be it for staff, clients, equipment complaints, or any other reason in whatever form must be resolved within one week without fail and the full responsibility thereof rests on the Supervisor. Documentation of the issue and signed resolution needs to be filed.
• Daily Hygiene and ALL Work Schedule checks are done, actioned where necessary, and filed.
• All space or areas allocated must be kept clean, tidy, and free from any objections by the client at all times.

SHEQ (Safety Health Environment and Quality)

• Full understanding and implementation of Safety, Health, Environment, and Quality interventions for Client site-specific requirements.
• Investigate, manage, and collate all incident and accident reports on sites and corrective actions to be implemented and filed.
• A valid site SHEQ file kept at the site which has the relevant MSDS’, works schedules, valid medicals (if required), safety procedures, planned contingencies, and quality documents which will include but are not limited to complaint procedures ®isters, risk assessments, incident investigations & outcomes with corrective measures, all training registers.
• All relevant SHEQ reports and administration completed accurately, with attention to detail and submitted to Coordinator at month-end.

Supervision of Employee Matters 

• Daily training, coaching, and guidance of all direct reports to comply with the highest standard of service delivery.
• Request of employment of all new employees as per company procedures and full inductions are done for staff before commencing work.
• Ensure all staff is provided with the correct protective wear as per site requirements and that an inventory is kept and managed.
• Ensure that all medicals including exit medicals are done where necessary.
• Report all grievances and disciplinary actions to the coordinator immediately and according to company expectations and standards.
• Knowledgeable, planning, coordinating, and recording of all training conducted.
• Submitting training plan and proposal to Coordinator every 3 months per site-specific requirements or operational requirements.
• Offering and conducting in-house training.
• Control measures and communication with relevant departments to ensure Supervision of fraudulent and unauthorized conduct is prohibited in all aspects or categories of the business.
• Build relations with staff and have an open-door policy, assist all staff where needed be it business, improvement opportunities, or personnel to ensure staff happiness.
• Receipt of time sheets by the 7th of each month from the Team Leader and approval thereof, to be handed to the coordinator for processing.
• All employees on site must be managed according to their work requirements and if any issues, deviations, or out of the ordinary happen then this needs to be communicated immediately or within 1hour to the coordinator.
• Monitor and manage staff absenteeism and turnover, ensuring relievers can be arranged at short notice, and promoting good staff attendance at all times through appropriate absence management techniques.
• All relevant labour reports and administration completed accurately, with attention to detail and submitted to reporting managers at month-end.

Reporting customer satisfaction

• Ensure all reports are submitted accurately to the coordinator by no later than the stipulated dates every month
• Site audits and surveys to be presented to the coordinator by the last working day
• Training Conduct or arrange for on-site relevant training to develop and grow UJ staff per month.

Performance Management

• Conduct and report to the Coordinator of KPI reviews done of direct reports per month.

UJ Policy

• Employees must work within UJ policy and guidelines.
• Live the UJ Values.

Minimum requirements

• Grade 12
• Minimum of three 3 years' supervisory experience in relevant operations/Facilities management industry

Competencies and Behavioural Attributes:

• Ability to lift and carry heavy objects
• Good verbal communication skills
• Customer care
• Creative thinking
• Good conflict management skills

Deadline:27th March,2026