Supervisor - Direct Marketing Soweto (Gauteng) at AVBOB South Africa

Description

• Select, build, lead, manage, motivate and reward a sales team in order to make sure that they consistently achieve and exceed the targets of their key performance areas while operating within the framework of the business values.
• You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and rewards excellent performance.

Primary Duties and Responsibilities Include:

• Ensure premium income targets are achieved and exceeded.
• Deliver world-class quality sales in alignment with Regulatory standards.
• Ensure that lapse ratios are reduced.
• Maintain operational protocols to ensure compliance.
• Ensure that his/her team make fully compliant sales that convert and persist.
• Ensure that the team displays the correct sales behaviour by following the scripts.
• Listen to at least 2 calls per telemarketer per week to ensure compliance.
• Handle both inbound & outbound calls, which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
• Ensure team discipline and uphold company values
• Handle customer service inquiries and problems
• Coach and develop team.
• Investigate and compile reports on fraudulent cases/non-compliance issues.
• Ensure that the submitted business is processed
• Deal with elevated queries and problems

Requirements

Minimum Qualifications

• Grade 12
• Must have RE 5 qualification – essential

Knowledge and Experience 

• 18 months telemarketing operations experience – essential
• 12 months management/leadership experience – advantage
• Proficient in English – essential (writing, reading, speaking)
• Must be able to speak 3 official languages – advantage
• Computer knowledge – MS Office, especially Excel – essential