Fresh Roles at AVBOB South Africa

Description

• Select, build, lead, manage, motivate and reward a sales team in order to make sure that they consistently achieve and exceed the targets of their key performance areas while operating within the framework of the business values.
• You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and rewards excellent performance.

Primary Duties and Responsibilities Include:

• Ensure premium income targets are achieved and exceeded.
• Deliver world-class quality sales in alignment with Regulatory standards.
• Ensure that lapse ratios are reduced.
• Maintain operational protocols to ensure compliance.
• Ensure that his/her team make fully compliant sales that convert and persist.
• Ensure that the team displays the correct sales behaviour by following the scripts.
• Listen to at least 2 calls per telemarketer per week to ensure compliance.
• Handle both inbound & outbound calls, which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
• Ensure team discipline and uphold company values
• Handle customer service inquiries and problems
• Coach and develop team.
• Investigate and compile reports on fraudulent cases/non-compliance issues.
• Ensure that the submitted business is processed
• Deal with elevated queries and problems

Requirements

Minimum Qualifications

• Grade 12
• Must have RE 5 qualification – essential

Knowledge and Experience 

• 18 months telemarketing operations experience – essential
• 12 months management/leadership experience – advantage
• Proficient in English – essential (writing, reading, speaking)
• Must be able to speak 3 official languages – advantage
• Computer knowledge – MS Office, especially Excel – essential

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Description

• We are looking for a highly motivated, proactive and resilient individual with strong knowledge of sales and marketing to join our sales team as a Team Leader. The incumbent will be responsible to ensure the effective management of a team of Financial Associates in order to achieve business objectives.
• You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and reward excellent performance.

RESPONSIBILITIES  INCLUDE:

• Recruit  high  quality  representatives  timeously  and  accurately
• Ensure  that  appointed  representatives  are  adequately  trained
• Manage  a  team  of   insurance  representatives  optimally
• Ensure  that  the  set  insurance  sales  targets  are  reached
• Ensure  and  monitor  compliance  with  respect  to  FAIS/FICA/LTIA  and  all  other  relevant  legislation
• Risk  management
• Develop  and  expand  markets

Requirements

• Grade  12
• A  suitable  industry  entry  qualification  within  the  requirements  of  the  Financial  Services  Board
• Comply with FAIS legislation for registration as Fit and Proper individuals:
• Applicants who entered the industry as follows:
• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
• From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
• Clear ITC
• Clear criminal record
• RE5  certificate
• RE1  will  be  an  advantage
• Drivers’  license,  own  reliable  transport  and  cell  phone

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Description

• We are looking for a highly motivated, proactive and resilient individual with a strong knowledge of quality assurance to join our team. 
• You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and rewards excellent performance.

Train, Monitor and Coach Personnel

• Train telemarketers on the basic rules for Direct Marketers before they commence work.
• Explain quality assurance process to them in detail
• Identify areas of improvement or concern and make recommendations 
• To ensure that telemarketers are compliant at all times by following the sales script.
• Offer them assistance with their sales pitch if needed
• To identify sales pitch problems, lack of product knowledge, non-compliance, lack of soft skills during these calls Identify areas of repeated misconduct and non-compliance
• Forward feedback to Manager for action to be taken or to identify training needs.
• Evaluate outcome of each call

Conduct after sale service survey

• To call clients that have been contacted by telemarketers, follow the script provided and document the outcome on spreadsheet provided.
• To keep detailed daily statistics on the outcome of the survey calls made.
• Ask for referrals during all these calls.
• Assist in retaining our business and handling of customer queries should the need arise.

Monitor systems

• Track defects, test results or other regularly reported quality control data
• Conduct systems testing within direct marketing within the time frame provided
• Identify problems such as one-way recording, cross recording and blank scripts
• Identify and outline system problems, inform the system administrator and Manager

Statistics and Reporting

• To keep detailed daily statistics on all problems identified during calls and to e-mail them to the team leader in the report format agreed upon.
• To compile monthly quality assurance report from daily statistics and to e-mail to the team leader within time frames given.
• To compile monthly survey report from the daily statistics and to e-mail to the team leader within the time frames given.
• Provide management with monthly reports
• Report major problems and deviations will be reported to senior management

Requirements

Minimum Qualifications

• Grade 12 
• Fit and Proper Accreditation as per FAIS requirements

Knowledge and Experience

• 4 year experience in call centre, sales environment
• Knowledge in Long-term insurance

Technical and Behavioural Competencies

• Effective communication
• Interpersonal
• Problems solving
• Planning and organising
• Analytical
• Decision making
• Attention to detail
• Working under pressure
• Numerical skills
• Deadline driven