Supervisor: Facilities & Maintenance (2919) at The South African National Roads Agency (SANRAL)

MINIMUM REQUIREMENTS:

• An NQF level 6 in Facilities Management, Building Management, or related field.
• A minimum of five (5) years’ experience in facilities maintenance or facilities operations.
• A minimum of three (3) years’ supervisory experience in a facilities or technical environment.

Certification:

• 11KVA Medium Voltage Switch Gear
• Red Seal Certification (Electrical Heavy Current)
• Generator or UPS training Certifications

This role requires occasional extended hours during urgent breakdowns or critical repairs.

ADVANTAGEOUS:

• Project management related certificate.
• Facilities related certification.
• Experience supporting building maintenance, mechanical/electrical services, and minor renovation projects.
• Strong operational focus on facilities maintenance coordination, contractor supervision, and service delivery management.
• Ability to manage multiple service providers and operational dependencies across SANRAL sites.
• Exposure to facilities systems such as security monitoring or SCADA.

KEY RESPONSIBILITIES:

Facilities Maintenance Supervision

• Supervise routine facilities maintenance activities including planned, corrective, and preventive work across 24/7 operational schedules.
• Monitor building maintenance, electrical, mechanical, and general infrastructure support services.
• Ensure maintenance issues are logged, tracked, and resolved within required timeframes/SLA.
• Lead and manage the facilities maintenance team, providing guidance, coaching, and performance feedback.
• Coordinate the integration of facility management systems to streamline maintenance tracking and reporting.
• Support onboarding of new facilities staff, including training on maintenance systems, processes, and safety protocols.

Contractor and Service Provider Monitoring

• Supervise outsourced service providers delivering integrated facilities services.
• Monitor contractor performance against agreed KPIs and service level requirements.
• Report service delivery gaps and support implementation of corrective action.
• Ensure contractors are onboarded to SANRAL systems and processes for service request management.
• Facilitate integration of contractors reporting data into centralized facility management systems.
• Collaborate with the team to coordinate contractor tasks and resources efficiently.
• Coordinate team and contractor resources to ensure continuous 24/7 service coverage.

Operational Compliance, Safety and Audit Support

• Ensure facilities and activities comply with occupational health and safety requirements and SANRAL procedures.
• Support inspections, site audits, and basic compliance monitoring.
• Escalate safety risks, incidents, or contractor non-compliance to management.
• Participate in internal and external audits, providing evidence, reports, and corrective action support.
• Integrate compliance monitoring tools and systems to improve visibility and reporting of safety metrics.
• Lead the team in ensuring adherence to safety protocols during all operational hours.

Facilities Projects and Improvement Support

• Assist with renovation, construction, and facilities improvement projects.
• Support implementation of efficiency initiatives to improve service delivery and asset sustainability.
• Participate in root cause investigations of recurring maintenance failures
• Support integration of project management and facilities systems to track improvements and project outcomes.
• Oversee team participation in projects, ensuring tasks are allocated and completed even during off-peak hours.

Reporting and Administration

• Compile routine operational reports on maintenance progress, contractor performance, and facilities issues.
• Maintain accurate records, service documentation, and compliance checklists.
• Provide input into monthly facilities status updates for management review.
• Ensure reporting systems are fully integrated with facilities and contractor management tools for accurate dashboards.
• Support onboarding of new users to reporting systems and ensure proper system usage and access controls.
• Coordinate team schedules, workload distribution, and performance monitoring across 24/7 operations.

Closing date for applications:   1 April 2026