Supplies Graduate SSA at DHL

Key Responsibilities

Vendor & Fulfilment Centre Support

• Assist in coordinating day-to-day communication with third-party fulfilment partners.
• Support the execution of service-level agreements (SLAs) and vendor performance monitoring.
• Maintain vendor contact records and help schedule regular reviews.

Inventory & Order Coordination

• Support inventory tracking and data entry to ensure accurate records in supply systems.
• Collaborate with fulfilment partners to monitor inventory levels and flag discrepancies.
• Help manage local and international order processing tasks, including documentation and tracking.

Operational Process Assistance

• Contribute to routine operational activities, including order fulfilment tracking, dispatches, and returns.
• Provide hands-on support in coordinating stock movements between warehouses or third-party locations.
• Assist in identifying minor operational bottlenecks and recommend improvements.

Compliance & Documentation

• Maintain updated records to support compliance with company policies and regulatory standards.
• Assist in audit preparation and follow-up tasks, ensuring proper documentation is available.
• Ensure fulfilment data is consistently logged and accessible.

Performance Monitoring Support

• Support the tracking of KPIs such as order accuracy, inventory turnover, and delivery timelines.
• Assist in preparing reports on fulfilment performance using data from third-party systems.
• Log and escalate service failures or repeated issues to the Supplies Specialist.

Cross-Functional Collaboration

• Liaise with internal teams (sales, marketing, customer service) to share fulfilment updates.
• Provide regular status updates to stakeholders regarding order and inventory status.

Key Skills and Competencies

• Strong organizational and multitasking abilities
• Basic understanding of supply chain, logistics, or inventory systems
• Effective communication and interpersonal skills
• Proficiency in Microsoft Excel and familiarity with ERP or supply platforms (e.g., SAP, Oracle)
• Attention to detail and problem-solving mindset
• Ability to work under supervision but take initiative when required

Qualifications and Experience

• Minimum of 5 years’ experience in supply chain, logistics, warehouse operations, or order fulfilment support roles.
• Experience working with third-party logistics providers (3PL) or fulfilment centres is preferred.
• Familiarity with inventory management, order processing, and basic supplier coordination.
• Exposure to ERP or supply chain management software.
• Experience supporting compliance, quality control, or audit processes.
• Demonstrated ability to work collaboratively with cross-functional teams and external vendors.