Jobs at DHL

Key responsibilities

• Pre plan collections for month as per issued target. Maintain a log of monthly collections as per RPV’s allocated.
• To achieve OTC targets as laid down by management. To approve credits within authorised parameters.
• To submit overdue accounts to Head Office for Litigation. Approve Credit notes and adjustments.
• Meet with customers in efforts to build/maintain relationships and resolve any collection queries that may arise.
• To maintain and execute collection strategies in line with set standards and policies
• To guarantee timely and effective execution of internal control framework
• To actively managed cross functional dependencies
• To guide, reviews and initiates capacity management for credit and collection activities; ensures compliance with the departmental policies and procedures
• To review daily progression to cash targets; adjusts and yields collection and credit activities accordingly to meet cash collection objectives
• To ensure delivery of daily and monthly collection and credit management reports
• To act as a subject matter expert; propose, implement and maintain continuous improvement log in the field of collection and credit risk management
• To exercise good management judgment in the execution of job responsibilities
• To set up, review and maintains service line agreements with 3rd party collection agency
• To control cost related to 3rd party collection and credit rating agencies
• To perform root cause analysis and assist with any collection queries.
• To timely support settlement of customer collection queries
• To facilitate AR collection and minimise disputed amounts and ageing for aged debt positions
• To liaise with 3rd party countries, customer service, operation, and commercial/sales when required
• Liaise and communicate inter-departmentally with all Service Centres in order to maximise customer satisfaction
• Monitor, control and approve staff leave. Ensure appraisals are done timeously. Plan training and develop staff. Ensure "People First" nomination forms are completed monthly. Monitor and control staff uniforms.
• Recruits and develops the members of the team.
• Generates commitment, motivation and enthusiasm to company and division by motivating and retaining the best talent within DHL.
• Challenges self and others to exceed standards and achieve extraordinary results striving for best-in-class; determines team structure, roles, performance targets in co-operation with country and regional leadership.
• Evaluates performance and proposes performance-based compensation for direct staff.
• Designs and develops the team architecture (org structure, job profiles, competence profiles, etc.) as supported by the HR function.
• Align people, competencies to meet the business objectives and manage staff competency levels and performance according to set targets
• Relevant degree/ National diploma in finance
• Credit Management Qualification.
• Minimum 5 years Credit Control Experience
• Administration Experience
• Communication Skills (written & oral)
• Must be able to understand Client Reconciliations
• Debt Collection Experience
• Ability to organize, control & lead
• Accounting Knowledge of Balance Sheet, P & L” s and Debit / Credit
• Driver’s License.

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Key Responsibilities

Vendor & Fulfilment Centre Support

• Assist in coordinating day-to-day communication with third-party fulfilment partners.
• Support the execution of service-level agreements (SLAs) and vendor performance monitoring.
• Maintain vendor contact records and help schedule regular reviews.

Inventory & Order Coordination

• Support inventory tracking and data entry to ensure accurate records in supply systems.
• Collaborate with fulfilment partners to monitor inventory levels and flag discrepancies.
• Help manage local and international order processing tasks, including documentation and tracking.

Operational Process Assistance

• Contribute to routine operational activities, including order fulfilment tracking, dispatches, and returns.
• Provide hands-on support in coordinating stock movements between warehouses or third-party locations.
• Assist in identifying minor operational bottlenecks and recommend improvements.

Compliance & Documentation

• Maintain updated records to support compliance with company policies and regulatory standards.
• Assist in audit preparation and follow-up tasks, ensuring proper documentation is available.
• Ensure fulfilment data is consistently logged and accessible.

Performance Monitoring Support

• Support the tracking of KPIs such as order accuracy, inventory turnover, and delivery timelines.
• Assist in preparing reports on fulfilment performance using data from third-party systems.
• Log and escalate service failures or repeated issues to the Supplies Specialist.

Cross-Functional Collaboration

• Liaise with internal teams (sales, marketing, customer service) to share fulfilment updates.
• Provide regular status updates to stakeholders regarding order and inventory status.

Key Skills and Competencies

• Strong organizational and multitasking abilities
• Basic understanding of supply chain, logistics, or inventory systems
• Effective communication and interpersonal skills
• Proficiency in Microsoft Excel and familiarity with ERP or supply platforms (e.g., SAP, Oracle)
• Attention to detail and problem-solving mindset
• Ability to work under supervision but take initiative when required

Qualifications and Experience

• Minimum of 5 years’ experience in supply chain, logistics, warehouse operations, or order fulfilment support roles.
• Experience working with third-party logistics providers (3PL) or fulfilment centres is preferred.
• Familiarity with inventory management, order processing, and basic supplier coordination.
• Exposure to ERP or supply chain management software.
• Experience supporting compliance, quality control, or audit processes.
• Demonstrated ability to work collaboratively with cross-functional teams and external vendors.

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Key responsibilities

• Confidently handle a wide range of customer interactions across all contact channels (phone, email, live chat), delivering prompt and accurate support.
• Process bookings, provide shipment status updates, track packages, and assist with general and technical enquiries.
• Deliver service in line with DHL’s quality and performance standards, maintaining professionalism and empathy in every interaction.
• Proactively manage overseas collection requests and ensure all bookings (inbound and outbound) are actioned accurately and within agreed timeframes.
• Monitor all service desk bookings to ensure seamless follow-through and resolution, enhancing the overall customer shipping experience.
• Take full ownership of customer requests — ensuring timely follow-up, problem resolution, and clear communication until closure.
• Build customer loyalty through effective issue resolution and proactive support, contributing to retention and positive brand experience.
• Promote DHL’s Value-Added Services where appropriate and identify opportunities to refer potential sales leads.
• Collaborate with internal teams to ensure efficient resolution of customer queries and service exceptions.
• Ensure all systems (MCT, SPARK, CSV, etc.) are used in line with DHL policies, and all interactions are logged accurately.
• Adhere to the contact centre schedule and meet key performance indicators, including call quality, response times, and customer satisfaction scores.
• Contribute to team performance through knowledge sharing, feedback participation, and continuous improvement practices.

We are looking forward to your application.

Minimum Requirements

• Senior Certificate/Matric (Grade 12) or NQF Level 4 Equivalent
• Minimum of 2 year customer service experience in the service industry
• Good operational understanding and proven knowledge of the DHL Network
• Excellent communication skills – both written and verbal (Business English)

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Responsible for 40 countries within Sub Sahara Africa

• Contribute to the design and implantation of Compensation & Benefits (C&B) programs and reward policies that are aligned with the company's business objectives for all staff levels
• Ensure that compensation and benefits policies are adhered to
• Co-ordinate alignment of global/regional reward activities with other regional and country C&B teams
• Co-ordinate the development of Role Profiles evaluations and grading process
• Manage, control and administer all aspects of DHL’s local Pension scheme
• Act as a consultant to local DHL line management in C&B matters
• Provides input and cost analysis for personnel costs budgeting process
• Implement analysis of legislative, market and actuarial trends and projections
• Coordinate, together with the Training & Development Manager, the planning of career / development paths
• Contribute to the design of C&B related business intelligence, taking business strategies into account
• Liaise with external consultants and industry colleagues
• Supervise job analysis and evaluation, analysis of C&B surveys, preparation of C&B proposals and merit budgets
• Benchmark DHL C&B policies with outside companies through participation in outside surveys/forums and propose possible amendments
• Participate in compensation and benefit surveys to ensure market transparency and positioning of remuneration packages according to the HR Strategy
• Oversee relationships with external vendors of C&B services and drive quality and supplier service for area of responsibility
• Provide consulting on C&B matters (e.g. interpret policy) and analytics for business managers as required
• Oversee relationships with external vendors of C&B services and drive quality and supplier service for area of responsibility
• Provide consulting on C&B matters (e.g. interpret policy) and analytics for business managers as required
• Manage all Mobility across SSA to ensure compliance with all local legislations
• Manage Executive annual remuneration and the LTI schemes to target audience
• Consistently apply DPDHL reward frameworks, where appropriate, to local practices, such as RCS, international mobility management
• Ensure timely and accurate reporting of C&B information for business and planning requirements
• Ensure alignment of benefits across SSA for all countries
• Co-ordinate and monitor annual merit & bonus plan processes and salary reviews for local & zonal staff and managers in close coordination with the Regional HR resources and Global C&B
• Manage, guide and coach performance of team members to ensure work is delivered on time and to right level of quality
• Determine SLA’s of Regional and Local country C&B departments

Minimum Requirements

Education and Experience

• University Degree / Masters - Major Human Resources
• C&B Professional Certificate
• 10 years experience across multiple African countries(Francophone, Anglophone and Lusophone territories)