Trainee Call Centre Agent (Fixed Term) at Old Mutual

Responsibilities:

• Deals with client queries via telephone in adherence with Call Centre standards under supervision.
• Escalate complex queries to more senior agents.
• Takes inbound calls and shares relevant information with assistance and on the job coaching.
• Finalises calls at point of contact where possible.
• Learner to Moderate level of technical knowledge.
• Limited multi skilling across product and process relevant to the business area.

Working Hours

• Monday–Friday: Flexible between 8am–7pm
• Saturday: Flexible between 8am–1pm
• Proof of Registration for tertiary studies essential at application stage

Skills

• Accountability, Communication, Computer Literacy, Meeting Goals, Microsoft Excel, Office Administration, People Management

Competencies

• Action Oriented
• Communicates Effectively
• Customer Focus
• Decision Quality
• Demonstrates Self-Awareness
• Ensures Accountability
• Instills Trust
• Interpersonal Savvy

Education

• Matriculation Certificate (Matric)  (Required)

Closing Date

06 March 2026 , 23:59