Trainee Call Centre Agent (Fixed Term) at Old Mutual February, 2026

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- Trainee Call Centre Agent (Fixed Term) at Old Mutual
- View Jobs in Banking / Financial Services / View Jobs at Old Mutual
Posted: Feb 27, 2026

Deadline: Mar 13, 2026
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Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.

Trainee Call Centre Agent (Fixed Term)
- Job Type Contract
- Qualification Matric
- Experience
- Location Western Cape
- Job Field Customer Care, Success and Service , Internships
Responsibilities:
- Deals with client queries via telephone in adherence with Call Centre standards under supervision.
- Escalate complex queries to more senior agents.
- Takes inbound calls and shares relevant information with assistance and on the job coaching.
- Finalises calls at point of contact where possible.
- Learner to Moderate level of technical knowledge.
- Limited multi skilling across product and process relevant to the business area.
Working Hours
- Monday–Friday: Flexible between 8am–7pm
- Saturday: Flexible between 8am–1pm
- Proof of Registration for tertiary studies essential at application stage
Skills
- Accountability, Communication, Computer Literacy, Meeting Goals, Microsoft Excel, Office Administration, People Management
Competencies
- Action Oriented
- Communicates Effectively
- Customer Focus
- Decision Quality
- Demonstrates Self-Awareness
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
Education
- Matriculation Certificate (Matric) (Required)
Closing Date

06 March 2026 , 23:59
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Method of Application

Interested and qualified? Go to Old Mutual on oldmutual.wd3.myworkdayjobs.com to apply

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Trainee Call Centre Agent (Fixed Term) at Old Mutual

Trainee Call Centre Agent (Fixed Term)

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Trainee Call Centre Agent (Fixed Term) at Old Mutual

Trainee Call Centre Agent (Fixed Term)

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