Supply Chain Support at ADM

ROLE

• The Supply Chain Support Clerk ensures the efficient management of customer invoicing and accurate documentation, ensuring pleasant customer experience. The role provides accurate reporting, proactive communication, and compliance assurance to enable optimal customer service and operational performance

INVOICING

• Invoice Preparation: Generating and issuing invoices to customers based on Signed POD.
• Data Entry: Accurately entering invoice details into the accounting system.
• Verification: Checking the accuracy of invoices before sending them out, including verifying stock delivered and correcting prices and any discrepancies.
• Record Maintenance: Keeping organized and accurate records of all invoices and Signed POD documentation.
• Customer Communication: Handling inquiries from customers regarding invoices and resolving any disputes or discrepancies.
• Reporting: Preparing and submitting regular reports on invoicing activities and the status.
• Compliance: Ensuring all invoicing procedures comply with company policies and relevant regulations.
• Collaboration: Working closely with other departments, such as sales, procurement and accounts to ensure accurate invoice information and customer satisfaction.

GENERAL ADMIN SUPPORT AND TASKS

• Plan and execute the timely arrival and delivery of goods according to customers’ requirements
• Overseeing shipments, processing shipping documents, clearing instructions, arranging insurance, inspections, ect.
• Control and manage import process in conjunction with clearing agents
• Issuing of clearing instructions and delivery notes.
• Inform transporter of the arriving shipment by sending through a delivery instruction
• PR of Consumables (stationary, groceries, water, IT items)
• Receiving  & Dispatch for lab supplies
• Tracking & Receiving Samples
• Walk-ins support: Receiving delivery from suppliers, visitors
• Receive samples and check all items against the delivery note
• Boardroom bookings

RELIEVING DUTIES
ORDERS ADMIN AND CUSTOMER SERVICE

• Receiving and confirming customer orders
• Placing orders with suppliers
• Register order and Process into the system. 
• Stock reconciliation
• Advise customers of provisional expected dispatch / delivery dates
• Responsible for non-stock procurement
• Monitoring and updating weekly shipments for contracted customers
• Tracking shipment, monitor delivery with transporter AND Maintain proactive customer feedback all times on order delivery and any changes of order content
• Securing all relevant documents confirming deliveries
• Assist with customer service and handling day-to-day queries and issues.
• Ensuring customer satisfaction
• Fulfill reporting quality and timelines expectations

Qualifications:

• Applicable  Degree or Diploma is advantageous

Relevant experience:

• At least 3 years’ experience in Supply Chain management and customer relations
• In depth understanding of administrative requirements pertaining to supply chain and financial systems
• Exposure in FMCG will be advantageous

Knowledge:

• Supply chain and logistics
• Imports / Exports requirements
• Document workflow

Skills:

• Problem solver
• Excellent communicator – both verbal & written
• Excellent interpersonal relationships
• Good organizing and administrative skills
• Computer skills – MS Office
• Time management skills
• Ability to work under stress
• Strong ability to operate under deadlines

ATTRIBUTES

• Attention to detail
• Customer advocate
• Reliable
• Approachable
• Strong work ethic
• Dedication
• Snappy responder
• “Can do” attitude