Datafin was established in 1999 due to the need for a specialized IT recruitment solution. We offer a personalized and flexible recruitment service, specializing in providing both client and candidate with the perfect fit. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat...
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Logging Support Issues: Efficiently and accurately log all incoming support issues on their designated support issue logging system.
Issue Resolution: Professionally and effectively resolve all support issues logged on the system, ensuring client satisfaction and timely resolution.
Escalation: Identify and escalate relevant issues to the Support Desk Lead, appropriate Account Managers, and Developer Teams when necessary to ensure swift resolution.
Collaboration: Collaborate with the Production team to assist in delivering and testing projects and new functionalities, actively contributing to project implementation when required.
Agile Development: Actively participate in the Agile product development process by attending morning scrum meetings and addressing testing issues promptly.
Compliance: Adhere to all established processes, policies, and procedures, as well as any additional company policies applicable to all employees.
REQUIREMENTS:
Skills Proficiency (In One or More of the Following):
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