Support Agent at Datafin Recruitment

DUTIES:

• Logging Support Issues: Efficiently and accurately log all incoming support issues on their designated support issue logging system.
• Issue Resolution: Professionally and effectively resolve all support issues logged on the system, ensuring client satisfaction and timely resolution.
• Escalation: Identify and escalate relevant issues to the Support Desk Lead, appropriate Account Managers, and Developer Teams when necessary to ensure swift resolution.
• Collaboration: Collaborate with the Production team to assist in delivering and testing projects and new functionalities, actively contributing to project implementation when required.
• Agile Development: Actively participate in the Agile product development process by attending morning scrum meetings and addressing testing issues promptly.
• Compliance: Adhere to all established processes, policies, and procedures, as well as any additional company policies applicable to all employees.

REQUIREMENTS:

• Skills Proficiency (In One or More of the Following):
• Microsoft Product Suite
• Google Product Suite
• Jira Software