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AccTech Systems has been one of the digital disruption leaders in the Southern African technology landscape, since 1994. We are an award winning company with a business model that embraces best practice business solutions, with a focus on the 4th industrial revolution. AccTech Systems has recently been acquired by the 4Sight holding company which is liste...
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General:
A case is logged and addressed by the support team if it can be solved within 15 minutes. Thereafter it is escalated to the relevant consultant. Escalations on all support agreements are monitored. Although the support consultant will assist mainly with their BU it is expected from the person to assist with all BU’s to ensure continued service to all our customer. The support consultant is also responsible for the administration around all Small Work Requests following the AccTech project methodology and standards.
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