Support Engineer ICT - Service Delivery at Sibanye-Stillwater

Job Purpose:

• To constantly monitor the Sibanye IT Infrastructure (Networks, servers and desktops) and to provide a support service to customer in line with SLA’s.

Minimum Required Qualification:

• Have Grade 12 (National Senior Certificate)
• Have A+ Certification (validity status of the A+ Certification is not mandatory for this role)

The Appointee should:

• Be medically fit to work in the specific business area.
• Have a clear security screening record.
• Have a clear credit record.
• Have valid driver’s license and own reliable transport

Advantageous Qualifications:

• NQF 5 qualification or higher, ITIL Foundation or any relevant Microsoft or other certification/qualification.

Additional Requirements:

• Have Good knowledge of IT infrastructure, server, PC, laptop and printer hardware
• Have a very good understanding of Microsoft server and desktop operating systems and specifically Microsoft Active Directory
• Understand LAN/WAN networks
• Have Through knowledge of all products used by Business Units and supported by IT
• Have the ability to effectively communicate with broad base of end users

Key Responsibilities:

• Constant monitoring of Sibanye IT Infrastructure (Networks, servers and desktops)
• To provide technical support, answering support queries either onsite, remotely or via phone or email
• To maintain a high degree of customer service for all support queries and adhere to IT Policies and Procedures
• On-time replacement / repair of hardware, operating system and related software to ensure production continuity
• Proactive approach to IT network infrastructure housekeeping with regards to cabling, safety and power connections
• Efficient first- and second-line IT Service support in line with the centrally defined SLA
• A relevant initial analysis / diagnosis of requests to ensure timeous and effective support
• User requests are resolved through the application of the required level of technical knowledge and expertise
• Installation, set-up and configuration of new desktops in line with required standards
• Effective prioritisation of time in responding to service requests
• Installation and Support of Network & Local Printers
• Auditing of computer equipment, tagging new equipment to monitoring assets

Deadline:25th June,2026