Support Engineer at MultiChoice

Purpose of the Position:

• Working closely with platforms to know what is new and what needs to be added, changed, best practice to optimize monitoring
• Maintenance and up-keep of PRTG with all servers and probes
   

Key Performance Objectives

Tasks

• Monitoring via PRTG for systems on network
• Monitoring AppDynamics on different services for i.e. Connect, VIS etc. 
• Monitoring Sanity checks for live testing (Randburg, Isando) 
• Clearing of disk space 
• Restarting / Rebooting of servers and services 
• Manual Blockings
• Checking of streams if errors, buffering etc and restarting if need be
• Checking Witbe
• Escalating to teams - if there is an issue that cannot be resolve and there is a need for someone from team for further intervention
• Adding additional monitoring PRTG 
• Setting up user groups for user access to PRTG
• Setting up custom checks for specific areas (API, endpoint etc) 
• Maintenance and up-keep of PRTG with all servers and probes  
• Dealing with problem client escalations, started handing over to team to assist
• Working closely with platforms to know what is new and what needs to be added, changed, best practice to optimize monitoring
• Reporting to mission control who is on shift as well as when issues are getting picked up to post in group to come to a resolution
• Assisting with Witbe, hardware changes upgrades etc.
• Checking VAC to make sure caching servers are up

Qualification:

Degree Advantageous

Experience

• Exposure within a 24/7 platform monitoring environment.
• Experience with event management.
• Integration experience (advantageous).

Behavioral Competencies

• Accountability
• Teamwork
• Delegation
• Interpersonal Support
• Perseverance
• Motivating
• Prioritisation
• Analytical Thinking
• Planning and Coordination 
• Extreme attention to Detail