Jobs at Multichoice

Purpose of the Position

• To build and manage the digital media business plan and drive strategic initiatives for lead generation and lead to sale conversion.

Key Performance Objectives

Tasks

Digital Media Strategy

• Manage holistic paid media strategies and planning for various business units and marketing campaigns.
• Monitor and analyze key media buy metrics (CPP, CPM, CPC, etc.), quality and campaign performance.
• Manage post-buy audit and optimization efforts to ensure the integrity and efficiency of the media plans.
• Strategy, management, implementation and reporting of search/display/paid social.

Operational Excellence

• Day to day management of media agencies.
• Understand the digital acquisition eco system (Text, Display, Retargeting, Affiliate, Paid Social Channels).
• Understand paid campaigns in Google (Adwords & YouTube), Facebook & Instagram, LinkedIn, Pinterest, Twitter and other media buying platforms.

Budgeting, Planning & Organizing

• Deliver impactful and cost-effective media plans
• Monitor, analyze and report competitive media and marketing strategies
• Manage budgets and timelines for media programs

Qualifications

• Relevant Tertiary Qualification in Media Planning, Media Buying or similar
   

Experience

• At least 7 years’ relevant professional experience in media planning, media buying and/or advertising production management
• Ability to juggle multiple priorities and excel in a lean work environment

Technical Competencies

• Negotiation skills
• Good communication skills
• Interpersonal skills
• Customer service orientation
• Outstanding presentation skills
• Outstanding MS Excel skills
• Good financial/management accounting skills

Behavioral Competencies

• Accountability
• Teamwork
• Delegation
• Interpersonal Support
• Perseverance
• Motivating
• Prioritisation
• Analytical Thinking

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Purpose of the Position

• To act as Custodian of customer insights and analytics.  To create agility and operational excellence through data extraction, data modelling, data visualization and insights into customer behaviour in order to improve customer experiences, reduce cost and find opportunities for revenue generation.

Key Performance Objectives

Tasks

Analysis & Reporting

• Develop reports on core reporting performance tools
• Analyse the output of key reports
• Provide a daily postmortem of events and anomalies of performance
• Provide insights to customer care to improve customer experiences at the customer care touch points
• Analyse customer experience data and provide insights for improvement
• Understand the customer experience measurement framework
• Develop correlations between customer experience perceptual data and operational metrics

Customer Satisfaction

•  Provide insights into customer care to reduce cost
• Understand the customer care operational environment
• Own the measurement framework for customer care and other customer touch points
• Develop KPI reports for the customer care area
• Enable key customer care reporting elements

Qualifications Essential

• Relevant Qualification in Analytics
• Degree in Analytics would be an advantage

Experience

• 3 – 5 years’ Customer Care / Customer experience
• Minimum of 2 years in a data environment inclusive in the above
• Familiar with reporting and analytics tools such as Qlickview, Tableau or Spotfire
• Skilled in SQL
• Ability to work with key senior stakeholders within the business
• Self - driven
• Ability to manage delivery to targets and deadline

Technical Competencies

• Reporting
• Analytical Thinking
• Customer Centricity
• Data Modelling
• Cost Control

Behavioral Competencies

• Accountability
• Teamwork
• Delegation
• Interpersonal Support
• Perseverance
• Motivating
• Prioritisation
• Analytical Thinking

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Purpose of the Position

• This role will help develop and execute programs to deliver personalized experiences on our digital channels to create meaningful connections with the brand and deepen client relationships and drive commercial outcomes. This role will focus on scaling relevant site journeys while also allowing the client to discover brand storytelling and priority campaigns.

Key Performance Objectives

Tasks

Journey Optimization and Personalization Strategic Outcomes

• Help define and implement MCG site personalization strategies, aligning with business and client experience objectives to meet brand priorities and create connection with clients and prospects
• Develop and design a Journey Analytics Measurement Framework
• Use personalization to drive Group Digital strategic and operational KPIs
• Work with MCG stakeholders to implement and share learnings and success across markets
• Measure success and communicate learnings to relevant stakeholders to drive strategic build and optimization decisions
• Develop and document working strategies on how journey optimization and personalization strategies impact key business objectives, revenue and cost savings
• Collaboratively develop ML models, with Data Science, to drive personalization initiatives

Personalization and Journey Optimization Operational Activities

• Work closely with cross-functional teams such as Traffic Acquisition and Retention to create synergies between channels, to deliver a cohesive and relevant experience across touchpoints
• Implement personalization initiatives in close collaboration with third party vendors, working daily in the experience management and measurement tools
• Analyse experience and test performance leveraging various analytics tools, interpreting the data and compiling ROI driven results to share with key partners
• Submit site experience requests to creative teams when local assets or messaging is needed
• Monitor the competitive landscape and provide insights/analysis to help team understand channel performance and progress
• Plan, implement and monitor personalization experience either directly via A/B Testing tools or collaboratively with other teams, across channels to drive strategic outcomes
• Maintain ongoing testing to optimize campaigns, journeys and digital experience initiatives
• Troubleshoot any problems that may occur within personalization campaigns and initiatives
• Use Customer Experience and behavioural science principles to design optimization experiments and initiatives that drive business outcomes
• Drive language simplification and optimization efforts across all channels to streamline both internal and external communications while educating partners
• Train and socialize personalization initiatives across the business to drive buy-in across stakeholders

Processes and Governance

• Build governance around running, updating and optimizing personalization initiatives
• Manage digital property personalization master document to track initiatives
• Ensure that all personalization initiatives are well documented, and process oriented

Run improvement programs

• Prioritize and drive programs to improve Digital Experience
• Implement and develop business cases to motivate initiatives

Qualifications

• BCom Degree or equivalent qualification (Marketing, Economics, Behavioral Science, Data Science)
• Extensive Digital Customer Experience (DCX) and Personalization knowledge
• Experience required with a proven track record in the drafting and implementation of Journey Analytics, driven initiatives on Digital Projects

Experience

• 4-6 years relevant experience working in a digital site experience role
• Conceptual understanding of HTML, CSS, JavaScript
• Experience analysing data and compiling insights and recommendations, with experience analysing A/B tests and outcomes
• Understanding of how to develop and activate audiences across digital channels (app and web)
• Understanding of Marketing Technology such as Salesforce Marketing Cloud, Google Analytics, Google Optimize, Customer Data Platforms (CDPs), DMP (Data Management Platforms) and how they drive personalization initiatives
• Working knowledge of Behavioural Science and UX principles to drive commercial outcomes
• Experience working in performance marketing or eCommerce environment (advantageous)
• Ability to tie personalization and optimization initiatives to drive ROI

Technical Competencies

• Relationship building and management
• Deadline Driven
• Strong Coordination Skills
• Conflict Management
• Strong Analytical Skills
• Strong Communication Skills
• Presentation Skills
• Business and Financial Management
• Portfolio reporting
• Project management
• ROI led-thinking
• Report writing - audience Snr Management & Exco

Behavioral Competencies

• Relationship Building
• Conflict Resolution
• Decision Making
• Critical Appraisal
• Holistic Thinking
• Persuading & Influence
• Coaching
• Cross-cultural communication

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Purpose of the Position:

• Working closely with platforms to know what is new and what needs to be added, changed, best practice to optimize monitoring
• Maintenance and up-keep of PRTG with all servers and probes
   

Key Performance Objectives

Tasks

• Monitoring via PRTG for systems on network
• Monitoring AppDynamics on different services for i.e. Connect, VIS etc. 
• Monitoring Sanity checks for live testing (Randburg, Isando) 
• Clearing of disk space 
• Restarting / Rebooting of servers and services 
• Manual Blockings
• Checking of streams if errors, buffering etc and restarting if need be
• Checking Witbe
• Escalating to teams - if there is an issue that cannot be resolve and there is a need for someone from team for further intervention
• Adding additional monitoring PRTG 
• Setting up user groups for user access to PRTG
• Setting up custom checks for specific areas (API, endpoint etc) 
• Maintenance and up-keep of PRTG with all servers and probes  
• Dealing with problem client escalations, started handing over to team to assist
• Working closely with platforms to know what is new and what needs to be added, changed, best practice to optimize monitoring
• Reporting to mission control who is on shift as well as when issues are getting picked up to post in group to come to a resolution
• Assisting with Witbe, hardware changes upgrades etc.
• Checking VAC to make sure caching servers are up

Qualification:

Degree Advantageous

Experience

• Exposure within a 24/7 platform monitoring environment.
• Experience with event management.
• Integration experience (advantageous).

Behavioral Competencies

• Accountability
• Teamwork
• Delegation
• Interpersonal Support
• Perseverance
• Motivating
• Prioritisation
• Analytical Thinking
• Planning and Coordination 
• Extreme attention to Detail   

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Purpose of the Position:

• Monitor and ensure compliance with International Financial Reporting Standards, Preparation of Annual Financial Statements, Governance & Compliance and Internal Control

Key Performance Objectives

Tasks

Controls, Governance & Policies

• Responsible for the development, implementation and maintenance of system of robust controls, procedures and policies
• Responsible for monitoring compliance to accounting policies
• Consider recommendations to update accounting policies and revising where applicable
• Support the Finance Shared Services Innovation team in governance initiatives
• Ensure compliance to policies, internal control and external audit
• Internal audit: Actively monitor close out of findings, ensuring no overdue items
• General Ledger Reconciliations: Work with other FSS functions to improve quality, including a policy, risk matrix, quality assurance and reporting on balance sheet stats
• Ensure that all GL accounts have been allocated to correct owners
• Assist in improvement and development of processes and systems for accounting purposes
• Assist in implementing and driving quality standard frameworks and ensure that high levels of quality accounting are maintained, including alignment with global best practices
• Hedge accounting documentation
• Management of the Balance sheet reconciliation process
• Quality reviews of balance sheet accounts
   

Month End Close & Year End Activities

• Preparation and building of Annual Financial Statements, Interim financial statements and disclosures
• Ensure compliance with IFRS and related disclosures for all companies
• Involvement in the Pre- and Post-month end close meetings
• Standardisation of Chart of Accountants and drive correct classification of GL accounts across the business
• Work with cross functional teams in the shared services and business to ensure compliance, accuracy and efficiency in financial areas
• Assist in the external and internal audit process
• Review audit schedules and assist the auditors in their inquiries
• External audit: Liaison, including audit requirements and follow up
• Assisting the Central Accounting team with certain month end duties

Accounting Hub Support

• Ensure the correct treatment of accounting principles according to International Financial Reporting Standards and accounting policies
• Support the Finance Shared Services team in the application and interpretation of accounting principles
• Interpret complex accounting issues and translate into practical explanations and applications
• Implementation of new IFRS standards and interpretations
• Preparation of IFRS accounting solutions
• Ensure that all initiatives, new products and services can be properly managed by integrating the commercial requirements with the needs of Finance Shared Services (e.g. accounting, tax, reporting)
• Analyse concepts to understand all aspects of the impact on operations
• Produce the supporting documentation for information/training

Projects/Other

• Assist the Manager: Technical, Advisory & Compliance Manager on strategic finance projects as determined by the Head of Finance Shared Services
• Ad hoc projects that arise on a continuing basis
• Analysis and financial modelling
• Finance projects (billing system testing)
• Attend to business partner queries
• Manage, improve and develop relationships with internal & external stakeholders
• Able to run with tasks and be proactive in delivery
• Consider the impact of solutions on other areas of Finance and the business, as well as the interdependency of units

Qualifications

• CA (SA)

Experience / Skills

• Minimum 3 years’ relevant experience in a similar role
• Sound, detailed knowledge and experience in IFRS (including hedge accounting, accounting for FECs, IFRS 9 and IFRS 15) and Taxation rules
• SAP system experience
• Hyperion Financial Management
• Advanced excel skills and financial modelling

Competencies

• Attention to detail
• Proactive and ability to plan ahead
• Ability to prioritise in order to meet multiple deadlines
• Ability to work under tight deadlines and pressurised situations
• Ability to think and move quickly in a dynamic fast-moving environment
• Excellent communication skills- upward, downward and lateral
• Conflict management
• Problem solving
• Coaching and mentoring
• Systematic and analytical
• Speed and accuracy with figures
• Stakeholder management