Content+Cloud is one of the UK’s leading technology services, solutions and support providers, with a passion for helping ambitious organisations and their people to succeed. We believe in helping to create a world in which organisations grasp all that technology can offer, improving results and the experiences of their people.
We work with a wide range...
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Delivery of high-quality remote support on a range of technical incidents and problems across the Content + Cloud client base
Responding appropriately to, and effectively resolving, customer incidents, queries or complaints.
Take ownership of incidents assigned to you and manage them through to resolution.
Troubleshooting and maintaining a wide range of systems, including but not limited to brand name networking equipment like: Fortigate and Cisco, HP and Dell servers, Microsoft Server SBS, 2003 through to 2012, Microsoft Windows XP to 10, Linux and Apple server and desktop OS’s, workstation hardware, Office365, Mimecast and Hyper-V / VMWare virtualization.
Ensuring SLA’s are met; time to respond, time to resolve and first-time-fix.
Server rebuilds
Application troubleshooting
The ideal candidate will have/be:
Proven technology industry experience providing support at a 2nd Line level or above
Previous experience of working in a night shift environment
Available and medically fit to work night shift
Excellent written and verbal communication and interpersonal skills
Comfortable to work with minimal supervision and with team members that are located remotely
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