Surveillance Supervisor at Fidelity Services Group

DESCRIPTION

• The Surveillance control room utilizes an escalation protocol whereby Surveillance Control Room Officers escalate their findings into a situational control room. The Surveillance Escalation Officer then handles this escalation operationally and enters feedback into the system.   

QUALIFICATIONS AND ATTRIBUTES

Compulsory:

Surveillance (CCTV/LPR) industry specific knowledge.

• Surveillance monitoring fundamentals
• Operational structures and the responsibilities
• Surveillance monitoring platforms and methodology
• PC Literate
• Grade 12
• PSIRA Grade “C”
• No criminal records
• Minimum of 3 years Monitoring Centre experience in a similar position
• Must be able to work independently and be self-motivated.
• Must be able to work as part of a team and manage people.
• Must have a strong sense for attention-to-detail.
• Well-articulated with excellent writing skills
• Reporting Skills
• Need to be proactive and be able to handle pressure situations
• Have a higher sense of accountability
• Knowledge of all monitoring platforms used by FADT which include: DeepAlert, Hikvision, Dahua (DSS), Vumacam (Proof 360, Milestone, Proof Search, LPR and Isentry), and Syntel.
• Good Working relationship with peers

JOB DESCRIPTION

Scope and Main Purpose of Job:

• Design, develop and implement training and development programmes within the company including any training academy, development program, performance team programs and various other training and development initiatives.
• Training and Development for all monitoring systems.

Analyzing stats reports which is obtained from the alerting systems

• Syntell – LPR
• Vumacam – LPR/Unusual Behaviour
• Proof 360
• Milestone
• Proof Search

Aura (Safe City)

• DSS (Dahua Alerts)
• Deep Alert
• Find U
• Listener
• Videofied
• ATVV

Overseeing the Excessive alerting and non-active alerting sites:

Analyzing Excessive reports and identify the follow:

• High Alerting profiles
• High alerts cameras
• Non-active sites
• To identify the reason for the high alerting and non-active alerting sites.
• Amending and developing the profiles to work functionally.
• In person training with Surveillance controllers, which involves monitoring and reviewing the progress of the training and development and reporting back to management.
• Investigate live CCTV footage around the site to gather as much information for the operational teams and communicate information to them.

Duties: Below duties are not exhaustive and additional duties may be added as required.

• Report for duty at least 10 minutes before shift.
• Hold tool - box talk with team before shift commences.
• Ensure a proper handover is done with the off going shift.
• Be responsible for HR related issues on shift.
• Ensure Surveillance Control Room Officers take approved breaks, and only two people at a time to leave Surveillance Control Room.
• Ensure staff do not tamper with any surveillance equipment.
• Continuously carry out on the job training where required to develop skills.
• Ensure no unauthorized access are allowed into the Surveillance Control Room.
• All work carried out in the Surveillance Control Room is confidential and will not be shared with any individual outside of the Surveillance Control Room.
• Provide strategic approach to training, development and assessment of skills and knowledge needed to develop, grow, and retain talent within the organization.
• Monitor and review the progress of trainees through questionnaires and discussion with management.