Jobs at Fidelity Services Group

Job Description

RESPONSIBILITIES :

• Pick stock for selected jobs as per pick slip request.
• Pack stock away on racks that was receipted from suppliers.
• Obtain a signature from the dispatcher who receives the stock.
• Give a copy of the pick slip and transfer confirmation to the relevant collector.
• Assist with stock take during month end and Cycle counts during the day.
• Ensure all picks slips are executed daily and accurately.
• Ensure all completed paperwork are handed over to the office admin for processing.
• Ensure no paperwork is left behind on the racks in the warehouse.
• Ensure all scanners are set on charge in the office before your shift end.
• Ensure to keep the warehouse area clean.
• Report any suspicious behaviour to Management.
• Adhere to all Health and Safety regulations.

 ATTRIBUTES :

• Attention to detail
• Able to work under pressure
• Good people skills
• Able to work in a team.
• Honesty is key in the Warehouse.
• Must be able to lift at least 15kg.

 MINIMUM REQUIREMENTS :

• Matric / Grade 12
• Experience in a warehouse environment beneficial

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Job Description

• Overall purpose of the job: Receive picked stock for selected jobs as per pick slip request frompicker.
• Liaise with courier / technician for stock dispatching. Obtain a signature from the technician should the pick be collected.
• Give a copy of the pick slip and transfer confirmation to the relevant collector. Assist with stock take during month end. Adhoc duties as and when required

Duties & Responsibilities:

• Ensure all picks slips are executed daily
• Ensure all completed paperwork was handed into the office admin for processing.
• Ensure no paperwork is left behind on the racks in the warehouse.
• Ensure all scanners are set on charge in the office before your shift end.
• Ensure to keep the warehouse area clean.

Minimum qualifications and experience:

• Matric / Grade 12
• Experience in a warehouse environment beneficial
• Data Capturing
• Excel / Microsoft Office
• SAP – Will be an advantage

Attributes:

•  Attention to detail
•  Able to work under pressure
•  Good people skills
•   Able to work in team

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Main Purpose of Job: 

• To ensure the Technical Department is managed in an efficient and professional way resulting in excellent operational delivery.

Qualifications & Experience:

• Relevant Degree or equivalent
• 5-8 years experience in a Security industry
• Extensive Technical Experience
• People management experience

Job Requirements & Other Attributes:

• Computer Literate (MS Office and Outlook)
• PSIRA registered (Grade A)
• Budgeting knowledge
• Project Management
• Conversant in SAIDSA requirements

Duties:
Technical efficiencies:

• Manage the Installations and Service revenue
• Manage the implementation of Sales through the Technical program in the region
• Manage the fuel consumption within Technical
• Manage the Overtime costs within Technical
• Manage and maintain “wait/lead time” for installations and servicing of alarms
• Manage operating cost of the technical fleet vehicles
• Manage and drive the new product line
• Manage staff turnover within Technical
• Manage and control the operating costs within Technical (Budget) Manage and control the operating costs within Technical (Budget)Manage absenteeism and excess leave within Technical

 EHS:

• Conduct EHS audits within Technical
• Conduct fire and evacuation drills
• Conduct EHS inspections within Technical
• Improve and manage the accident ratio in Operations Departments

Customer Service:

• Identify the root cause for customer service issues in Technical
• Manage and compile reports on any outstanding issues on call-outs and services rendered
• Create a performance-based culture through implementing a cutting edge performance management system and provide necessary training
• Provide guidelines for training and succession  planning

Performance Management 

• Create a performance-based culture through implementing a cutting edge performance management system and provide necessary training
• Provide guidelines for training and succession planning

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DESCRIPTION

• The Surveillance control room utilizes an escalation protocol whereby Surveillance Control Room Officers escalate their findings into a situational control room. The Surveillance Escalation Officer then handles this escalation operationally and enters feedback into the system.   

QUALIFICATIONS AND ATTRIBUTES

Compulsory:

Surveillance (CCTV/LPR) industry specific knowledge.

• Surveillance monitoring fundamentals
• Operational structures and the responsibilities
• Surveillance monitoring platforms and methodology
• PC Literate
• Grade 12
• PSIRA Grade “C”
• No criminal records
• Minimum of 3 years Monitoring Centre experience in a similar position
• Must be able to work independently and be self-motivated.
• Must be able to work as part of a team and manage people.
• Must have a strong sense for attention-to-detail.
• Well-articulated with excellent writing skills
• Reporting Skills
• Need to be proactive and be able to handle pressure situations
• Have a higher sense of accountability
• Knowledge of all monitoring platforms used by FADT which include: DeepAlert, Hikvision, Dahua (DSS), Vumacam (Proof 360, Milestone, Proof Search, LPR and Isentry), and Syntel.
• Good Working relationship with peers

JOB DESCRIPTION

Scope and Main Purpose of Job:

• Design, develop and implement training and development programmes within the company including any training academy, development program, performance team programs and various other training and development initiatives.
• Training and Development for all monitoring systems.

Analyzing stats reports which is obtained from the alerting systems

• Syntell – LPR
• Vumacam – LPR/Unusual Behaviour
• Proof 360
• Milestone
• Proof Search

Aura (Safe City)

• DSS (Dahua Alerts)
• Deep Alert
• Find U
• Listener
• Videofied
• ATVV

Overseeing the Excessive alerting and non-active alerting sites:

Analyzing Excessive reports and identify the follow:

• High Alerting profiles
• High alerts cameras
• Non-active sites
• To identify the reason for the high alerting and non-active alerting sites.
• Amending and developing the profiles to work functionally.
• In person training with Surveillance controllers, which involves monitoring and reviewing the progress of the training and development and reporting back to management.
• Investigate live CCTV footage around the site to gather as much information for the operational teams and communicate information to them.

Duties: Below duties are not exhaustive and additional duties may be added as required.

• Report for duty at least 10 minutes before shift.
• Hold tool - box talk with team before shift commences.
• Ensure a proper handover is done with the off going shift.
• Be responsible for HR related issues on shift.
• Ensure Surveillance Control Room Officers take approved breaks, and only two people at a time to leave Surveillance Control Room.
• Ensure staff do not tamper with any surveillance equipment.
• Continuously carry out on the job training where required to develop skills.
• Ensure no unauthorized access are allowed into the Surveillance Control Room.
• All work carried out in the Surveillance Control Room is confidential and will not be shared with any individual outside of the Surveillance Control Room.
• Provide strategic approach to training, development and assessment of skills and knowledge needed to develop, grow, and retain talent within the organization.
• Monitor and review the progress of trainees through questionnaires and discussion with management.