Africa Health Care (AHC) is a healthcare operator specialising in hospital management and related healthcare services. Our goal is to ensure that affordable quality healthcare services are made available to all.
AHC was established in 2014 and in 2017 the company became a wholly owned subsidiary of RH Bophelo
The AHC portfolio consists of 2 Africa He...
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Switchboard Operator (Fixed-Term Contract) – Rondebosch Medical Centre
A vacancy has arisen for a Switchboard Operator (Fixed-Term), reporting to the Patient Administration Manager. The successful candidate will provide efficient switchboard services in a professional and friendly manner whilst delivering uncompromising quality to all customers.
Critical Outputs
Monitor incoming and outgoing calls via the telephone management system and route these accordingly in a professional and friendly manner.
Maintain a register of all service problems and present these to management.
Maintain extension numbers list and issue to all users as required.
Attend to internal and external customer queries.
Assist users with faulty telephone lines.
Work with front desk team performing administrative tasks.
Requirements
Grade 12
Two-year work experience in a similar environment
Computer literacy
Experience in dealing with people including managing conflict
Knowledge of hospital procedures and medical terminology will be an advantage.
Ability to work shifts (day or night)
Competencies
Collaboration/ Relationship Building
Problem-solving, analysis and judgement
Resilience
Engaging diversity
Verbal & written communication and presentation skills
Gmail
Yahoomail