Switchboard Operator at Joint Medical Holdings

PURPOSE OF POSITION

• To operate the Hospital switchboard efficiently and professionally, ensuring effective communication and providing courteous assistance to patients, visitors, doctors, and staff.

KEY PERFORMANCE AREAS

• Operate a busy hospital switchboard, answering and directing calls professionally and efficiently.
• Provide excellent customer service to patients, visitors, doctors, and staff.
• Handle messages, complaints, compliments, and enquiries, ensuring prompt follow-up and resolution.
• Maintain confidentiality of all patient and hospital information.
• Update and maintain telephone directories and contact lists.
• Provide administrative support, including filing, document auditing, mail handling, and office supply management.
• Liaise with ambulance services and support hospital communication channels.
• Ensure compliance with health and safety procedures, emergency protocols, and hospital policies.

MINIMUM REQUIREMENTS

• Grade 12 (Matric)
• 1-2 years' experience as a Switchboard Operator.
• Previous experience in administrative, switchboard, reception, or secretarial duties.

SKILLS

• Excellent verbal and written communication skills.
• Strong telephone etiquette and customer service skills.
• Ability to operate a busy switchboard efficiently.
• Excellent interpersonal and relationship-building skills.
• Strong organisational and administrative abilities.
• Ability to multitask and prioritise workload effectively.
• Strong attention to detail and accuracy.
• Ability to handle confidential information with discretion.
• Problem-solving and complaint-handling skills.
• Professional and courteous manner.
• Ability to work under pressure in a fast-paced environment.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Strong time management skills.
• Ability to work independently and as part of a team.
• Knowledge of hospital operations and emergency procedures would be advantageous.