Switchboard Operator (Rondebosch) at Cancercare SA

Description

Answering of company switchboard and directing the call to the appropriate department/person and taking detailed messages when needed. Sms confirmation of all appointments to patients. To serve as runner when needed. Daily email of absenteeism list to entire Department to keep staff informed.

Interpersonal factor

• As a professional all services delivered needs to be in line with the Cancercare Values, of CARE. Each task needs to be consistently executed whilst at all times displaying a positive influence on all stakeholders and within the general working environment. It is expected from the employee to deliver all the tasks reflecting a willingness to operate outside the scope of the job description as per operational requirements. The factors below cannot therefore be reviewed and assessed in isolation.
• To display the company values: C - Care, A - Accountability, R - Respect, E - Ethics (CARE)

Management of the switchboard

• Answering of telephones.
• Screening of all calls
• Directing calls to appropriate department/person in a multidisciplinary team
• Taking and delivering of  messages
• Resolving of basic patient queries in the unit.
• Upkeep of updated telephone lists
• Management of answering machine
• Email/sms reminders to all patients booked for consultation
• Professional response to all telephonic enquiries with immediate appropriate response
• Availability of accurate updated telephone lists
• Timeous management of messages left on machine

Assist with clerical work

• Assist with file preparation/scanning/faxing/filing
• Use of office equipment computers, photocopying machines, faxes etc.
• Ad hoc admin duties as and when required including assisting Medical Secretaries in case of staff crisis with scanning, copying, faxing, etc.
• Being the office runner when needed.
• Accurate and timeous file preparation
• Building capacity

Requirements

Required minimum education:

• Grade 12

Required minimum experience:

• 3 Months of telephony experience, MS Office experience

Required minimum work-related experience:

• 3 Months