System Specialist (SME) - System Operations - Fund Services at JTC Group

PURPOSE OF JOB

• We are seeking a skilled and experienced System Subject Matter Expert (SME) to join The Fund System Operations Team, a division of ICS Fund Operations. The successful candidate will be responsible for providing in-depth expertise on the Investment Accounting Manager (previously “InvestOne”) System (“IAM”), ensuring optimal functionality, security, and governance of the system. The SME will collaborate with cross-functional teams, offering guidance and support to drive successful system implementations, upgrades, and maintenance and system integrity. The candidate will also be responsible for fund migration oversight and guidance.

MAIN RESPONSIBILITIES AND DUTIES

Serve as the primary point of contact for all matters related to FIS IAM. Including but not limited to:

System Expertise

• System Governance Framework and Structure.
• Standardization.
• Optimization.
• Process Documentation, Processes and Procedures.
• System Reporting to the System Oversight Forum.
• AUA Tracking.
• IAM Migration Oversight.
• Provide deep technical knowledge and troubleshooting expertise to resolve complex system issues promptly.
• Monthly Reporting.

System Implementation and Upgrades

• Provide system specific training.
• Stay up to date with new and existing functionality.
• Collaborate with the team to plan, execute and oversee the testing and roll-out of quarterly upgrades.
• Ensure that system changes align with organizational objectives and standards.

Performance and Optimization

• Monitor system performance and areas in need of optimization and proactively address potential issues to maintain optimal system functionality.
• Conduct regular system audits to identify areas for improvement and efficiencies and to maintain system integrity.

Documentation

• Develop and maintain comprehensive documentation for system configurations, processes, and procedures.
• Provide training and support to end users and other team members on system related tasks and functionality.

Collaboration

• Work closely with cross-functional teams, including the Digital Innovation Team, to understand their requirements and provide technical guidance. Work closely with Projects and Business Analyst for functionality requirements and documentation.
• Collaborate with vendor, FIS to assess and implement system functionality.
• Attend FIS Web Seminars and training on a quarterly basis.

Compliance

• Ensure the system adheres to compliance and audit processes.
• Ensure data integrity and operational integrity.
• Reporting on AUA to the CIO monthly.

ESSENTIAL REQUIREMENTS

• Tertiary qualification in Information Systems/Related and/or Accounting/Finance/Investment Management.
• Previous experience linked to Investment Administration / Asset Management.
• MS Excel experience and Microsoft Office Applications.
• Investment Accounting Manager knowledge.
• Bloomberg Experience.
• Coding and data analysis tools (VBA, Power BI, SQL,Tableau and Alteryx) knowledge.
• Jira/Confluence knowledge.