Job Opportunities at JTC Group

PURPOSE OF JOB

• The Transfer Agency & Investor Services function is responsible for the accurate maintenance of all Shareholder Registers for open-ended funds administered by JTC. Tasks include the following:
• The timely and accurate capturing, execution and settlement of all investor subscription, redemption and switch transactions.
• The correct execution of all share/unit transfers.
• The calculation of trail, rebate and introductory commission calculations and payments.
• The calculation and payment of all income distributions, side pocket and liquidating fund redemptions & distributions
• Processing and ensuring all documentation in place for distributions.
• Uploading of all required payments to banking platforms as per agreed processes.
• Review of client mailboxes ensuring that all emails are actioned in accordance with the agreed client turnaround time.
• Preparation of weekly/daily cash reconciliations and proper investigation and resolution of any reconciling differences.
• Processing of static data changes to investor information.
• Manage client deliverable deadlines.
• Performing a customer service role in shareholder query resolution, manager and investor related query resolution and reporting.
• Processing of new investors loaded onto the system.
• The accurate maintenance and monitoring of all shareholder data including customer due diligence and know your customer information retention.
• Actively participate in ensuring all processes and procedures are properly documented and at hereto to ensure no accounting errors occur and the team has latency in place.
• Preparation of regular reporting e.g. Admin reports, daily client reporting, etc.
• Query and issue resolution within the team (whether driven by system issues, or client or banking issues) to ensure no queries or issues result in an error, breach or client dissatisfaction.
• Investigate errors, complete the required JTC error reporting process and implement the required remedial action in order to ensure the error is not repeated.
• Actively and continually identify and report high risk areas and gaps in processes to ensure the identification and escalation of risks and gaps.
• Participate actively in projects, specifically risk reduction and efficiency gain projects relevant to the related fund admin teams to ensure the successful implement and completion of the specific Fund Admin project actions and timelines.
• The preparation of the relevant investor reporting files to SARS or equivalent regulatory body.
• The preparation of MI reporting as requested.
• The service focus area operates under the strict guidelines and parameters of the team operations manuals, the relevant funds’ scheme particulars and all other relevant Group, Regulatory or Statutory guidelines.
• The service focus area operates within an approved operating model and framework.
• The role is considered to be at all times a preparation role. The candidate will be directly responsible for the quality control, adherence to Scheme Particulars and SLAs and outperformance of operational deadlines and client service delivery.

MAIN RESPONSIBILITIES AND DUTIES

• Understanding the TA system and building the relevant processes and controls in order to perform daily operational processes.
• Ensure complete and accurate documentation of all processes.
• Ensure that the database and underlying KYC is accurate and up to date. This includes assisting in projects to obtain missing KYC and CDD data where instructed to.
• Ensure accurate upload, maintenance and control of the client core static data in the system in line with departmental procedures, ensuring it is successfully reviewed.
• Ensure accurate acknowledgment of all updates to the client account static data.
• Process and quality check Investors Transfer instructions within agreed turnaround times and retain records of outstanding or missing transfer information.
• Provide information for the internal and external reporting in accordance with relevant Service Level Agreements, direct requests from clients or other parties.
• Act as a contact point for clients and fund managers for all registration related queries and issues.
• Ensure the accurate control, upload and monitoring of all client dealing instructions and the Finswitch upload in line with operational procedures.
• Ensure the respective fax / email boxes are reviewed regularly to ensure correct execution of deals and queries.
• Processing of deals in a timely manner.
• Processing of dealing days in accordance with operational procedures and SLA’s and contractual obligations.
• Processing of income distributions in a timely and accurate manner.
• Reconciliation production and self-checking processes.
• Preparation of instructions for the share dealing related cash movements to the relevant custodians.
• Timely dispatch of contract notes within regulatory requirements ensuring all requirements are fulfilled.
• Ensuring that all policies and procedures are adhered to and ensuring efficient and prompt query resolution.
• Actively participate in team initiatives such as procedure documentation.
• To continually monitor deadlines and ensure work is delivered within agreed deadlines.
• Be responsible for the thorough processing of all transactions prior to and subsequent to dealing days and execution of any reconciliation functions, payment and redemption proceeds payments.
• Respond in a timely manner to all investigation work as instigated by either the client, intermediary, agent or underlying investor.
• Participate in the enhancement of operational procedures.
• Participate in the support, training and development of all personnel across the team and generate a culture of teamwork.
• Take responsibility for the maintenance of the respective dealing operations manuals and operational / system changes.
• Participation in project work.
• Ensure adherence to the company risk reduction process and applicable policies.

ESSENTIAL REQUIREMENTS

• 3+ years relevant financial services experience.
• Working knowledge of Microsoft packages, including Excel, Outlook and Word.
• Ability to work within pre-determined deadlines and prioritizing workloads whilst working under pressure.
• Ability to demonstrate effective communication skills.
• Ability to coach fellow team members.
• Ability to identify failure in controls/processes.
• Excellent attention to detail and accuracy.
• Excellent line management skills.
• Excellent telephone communication skills.

go to method of application »

PURPOSE OF JOB

• The role holder will be required to administer a client portfolio, under the supervision of a Senior Administrator / Assistant Manager or given Line Manager. They should be able to demonstrate a clear understanding of the client's portfolio, including risk awareness, relationship management and contractual and statutory obligations.

MAIN RESPONSIBILITIES AND DUTIES

• Collating and reviewing due diligence documentation for client on-boarding for ICS New Business Team and new investors into the Funds in line with Cayman Islands Regulations, ensuring timely and effective client care.
• Assist with completing the review process for client entities and be aware of risk exposure, including the fulfilment of responsibilities under the review procedures.
• Maintain investor static data as well as FATCA & CRS tax cards on the requisite systems.
• Compile data for periodic FATCA and CRS reporting.
• Awareness and adherence to contractual and statutory obligations under the Group’s policies, procedures and guidelines, including the Group’s core values and expected behaviours.
• Check, maintain and ensure accuracy of the central diary system relevant to client portfolio managed, to ensure deadlines are recorded and subsequently achieved.
• Maintain accurate and up to date records of client entities (including desktop), ensuring all statutory obligations are complied with.
• Adhere to Risk & Associated Compliance procedures in relation to regulatory requirements and AML legislation in particular to Cayman Islands.
• Adhere to CPD requirements in accordance with qualification level and in-house procedures.
• Adhere to the JTC core values and expected behaviours.

ESSENTIAL REQUIREMENTS

• At least currently studying towards a university degree in a relevant discipline including Accounting, Finance and Investments.
• Relevant experience in a similar role in financial services would be considered.
• Excellent numeracy skills.
• Good technical knowledge of accounting standards (e.g. IFRS).
• High level of accuracy and excellent attention to detail.
• Works well under pressure.
• Strong problem-solving abilities.

go to method of application »

PURPOSE OF JOB

• We are seeking a skilled and experienced System Subject Matter Expert (SME) to join The Fund System Operations Team, a division of ICS Fund Operations. The successful candidate will be responsible for providing in-depth expertise on the Investment Accounting Manager (previously “InvestOne”) System (“IAM”), ensuring optimal functionality, security, and governance of the system. The SME will collaborate with cross-functional teams, offering guidance and support to drive successful system implementations, upgrades, and maintenance and system integrity. The candidate will also be responsible for fund migration oversight and guidance.

MAIN RESPONSIBILITIES AND DUTIES

Serve as the primary point of contact for all matters related to FIS IAM. Including but not limited to:

System Expertise

• System Governance Framework and Structure.
• Standardization.
• Optimization.
• Process Documentation, Processes and Procedures.
• System Reporting to the System Oversight Forum.
• AUA Tracking.
• IAM Migration Oversight.
• Provide deep technical knowledge and troubleshooting expertise to resolve complex system issues promptly.
• Monthly Reporting.

System Implementation and Upgrades

• Provide system specific training.
• Stay up to date with new and existing functionality.
• Collaborate with the team to plan, execute and oversee the testing and roll-out of quarterly upgrades.
• Ensure that system changes align with organizational objectives and standards.

Performance and Optimization

• Monitor system performance and areas in need of optimization and proactively address potential issues to maintain optimal system functionality.
• Conduct regular system audits to identify areas for improvement and efficiencies and to maintain system integrity.

Documentation

• Develop and maintain comprehensive documentation for system configurations, processes, and procedures.
• Provide training and support to end users and other team members on system related tasks and functionality.

Collaboration

• Work closely with cross-functional teams, including the Digital Innovation Team, to understand their requirements and provide technical guidance. Work closely with Projects and Business Analyst for functionality requirements and documentation.
• Collaborate with vendor, FIS to assess and implement system functionality.
• Attend FIS Web Seminars and training on a quarterly basis.

Compliance

• Ensure the system adheres to compliance and audit processes.
• Ensure data integrity and operational integrity.
• Reporting on AUA to the CIO monthly.

ESSENTIAL REQUIREMENTS

• Tertiary qualification in Information Systems/Related and/or Accounting/Finance/Investment Management.
• Previous experience linked to Investment Administration / Asset Management.
• MS Excel experience and Microsoft Office Applications.
• Investment Accounting Manager knowledge.
• Bloomberg Experience.
• Coding and data analysis tools (VBA, Power BI, SQL,Tableau and Alteryx) knowledge.
• Jira/Confluence knowledge.

go to method of application »

PURPOSE OF JOB

• Reporting into the JTC Institutional Client Services central Operations team, the Project Manager will be responsible for delivering division-impacting projects to cost, to quality and to time. Focusing on projects supporting our Governance and Control function.  

MAIN RESPONSIBILTIES AND DUTIES

Management

• Manage multiple projects across ICS Fund Operations from inception to implementation and provide post implementation support.
• Employing governance measures, manage resources, delivery against plan and key stakeholder and Steering Committee communications.
• Monitor and perform appropriate escalation of project issues and risks throughout the project lifecycle.
• Manage interdependencies across projects, whether assigned to your portfolio or other Project Managers.

Documentation and analysis

• Produce detailed process and procedure documentation.
• Identify and report opportunities for business process re-engineering and produce business requirements specifications when required.
• Perform Business Analysis tasks when required.

Reporting and control

• Produce, maintain and deliver project reporting including metrics according to JTC requirements.
• Maintain and evidence appropriate governance throughout the project lifecycle.
• Run and attend workstream and Steering Committee meetings and stakeholder presentations.
• Produce spotlight updates for internal communication and presentations.
• Present updates to staff, stakeholders and Directors.

Collaboration and teamwork

• Work closely with project Sponsors, Stakeholders and jurisdictional teams.
• Facilitate productive and collaborative communication in all interactions.
• Build and maintain strong working relationships across all jurisdictions of ICS and Group.

Compliance

• Ensure compliance to JTC project Policies and Procedures and support audit requests.
• Maintain data and project record integrity.

ESSENTIAL REQUIREMENTS

• Relevant degree / Qualification.
• Minimum of 2 years proven experience as a Project Manager and prior experience as a Business Analyst in the Finance Industry.
• Candidates with 1-2 years’ experience as a Project Manager may be considered if they have 4-5 years’ experience as a Business Analyst in the Finance Industry.
• Working understanding of Investment Administration preferred.
• Proven track record of delivering multiple simultaneous projects to cost, to quality and to time.
• Excellent verbal and written communication and organizational skills.
• Strong process analytical skills.
• Logical and critical thinking.
• Strong Microsoft 365 applications skills (Excel, Word, PowerPoint).
• Data and process visualization: The ability to create and interpret visual representations of data and processes to provide insights to stakeholders.
• Working knowledge of Finance and Accounting.
• Familiarity with Accounting and Investor systems, including Investran, InvestOne, Viewpoint, PureFunds. (Advantageous.).