Systems Analyst BIE at Aramex South Africa

Job Purpose

The incumbent must be able to support business processes with regards to pricing & surcharge management and investigate, develop and implement processes that will positively impact both Aramex and its clients. This will entail working with various other business units in order to attain the desired outcomes as well as supporting on projects. The analyst will be responsible for set processes and the maintenance / management of these processes on a daily basis.

Understanding of the various business processes, systems and knowledge is vital.

Key Responsibilities

• Provide system support on new projects within the business
• Provide system guidance and support when new solutions are implemented
• To provide instruction and guidance to other personnel within the Solutions team and company, and ultimately facilitating the achievement of goals. This includes system support (ACI, Aramex.com, InfoAxis and Reach)
• Ensure the solutions team remains informed of the technologies and capabilities available in the market
• Conduct internal audits to ensure that all Aramex users are utilizing the various systems correctly, efficiently and accurately. Systems include but not limited to:
• InfoAxis
• Reach
• ACI
• Aramex.com
• Keep EXCO informed of trends within the industry and business
• Offer guidance and support to all Aramex system users
• Provide training to Aramex users on systems used such as ACI, Aramex.com, Reach and InfoAxis
• Provide solutions and assist with system errors and functional issues
• Assist with rate calculations, pricing and fuel calculations (surcharges on monthly basis)
• Manage annual rate increases including discounts, rate sheets etc.
• Providing InfoAxis support which includes handling user queries and correcting any errors
• Manage full security surcharge
• Control rate surcharges, zones, billings, postal codes and deleting waybills when required

Related Procedures

•  Adhere to all related policies, procedures documented and published under Infohub in the intranet.

Minimum Requirements

• Tertiary Education is advantageous
• Valid Code 08 driver’s license and own reliable transport
• Minimum requirement is a Matric/Grade 12
• Advanced Excel
• 2-3 years in the courier/logistics industry is advantageous
• 4-5 years systems experience is essential 
• 4-5 years experience in rates, pricing and/or surcharge management