Systems Analyst: Data-Center at Mercedes-Benz South Africa Ltd

Job Description

• Maintain the safety and security of the systems to prevent unauthorized access to information.
• Coordinating and Managing of maintenance, installation, and updates of data centre systems, for both physical and software. Lead and coordinate with the external service provider’s datacentre teams to secure storage and upgrade server customization for organizations needs and align to agreed standards.
• Define Project Scopes, Set Project Goals and Objectives, Determine Project Deliverables, Create Project Schedule and Milestones To improve efficiency, reduce waste, identify and implement solutions, meet project deadlines and accurately document the necessary requirements to be done in accordance with local / global strategic planning and standards in compliance to the Company's Integrity & Anti Bribery Codes, Conflict of Interest Policy & S.H.E. requirements and to perform delegated S.H.E. tasks and duties & to inform superior about deviations

The Job Requirements

• Strong leadership behaviours with good People Management skills and Problem Solving Skills
• Strong Interpersonal skills to manage relationships with a variety of partners and stakeholders
• Ability to perform the minimum required physical and mental requirements of the function.
• Experience in Data Analysis and Advanced Proficiency in Microsoft Office suite, including Word, Excel, and Outlook.
• Knowledge of the production control systems and shop floor application environment to ensure first level application support can be carried out by the Client on Site service provider
• Must have an excellent ability to multi-task effectively working on several projects synchronously.
• Strong troubleshooting ability
• Willingness to travel nationally and internationally
• Willingness to work stand-by

Personal skills

• Pioneering spirit in dealing with new technologies
• Communication and team skills

Outputs

• Liaise, manage and work together with the on-site IT service providers to ensure operational availability as per agreed service levels
• Establish and continually improve the agreed IT service delivery service levels and proces
• Provide input towards proactive service monitoring, capacity and infrastructure planning.
• Manage and coordinate the change control process for all planned and emergency changes for Data Centres and one’s area of responsibility
• Provide after-hours on-call management support and participate in emergency response, or crisis management when needed.
• Ensure IT Security Compliance of infrastructure solutions to approved requirements and standards
• Coordinate incident and problem management for ones area of responsibility, including subsequent root cause analysis and the implementation of the relevant corrective and preventative measures
• Manage and coordinate all tasks and activities performed by the local user service desk (Production).
• Manage risks and ensure IT Security Compliance to the approved requirements and standards for ones area of responsibility
• Implementation / initiation of optimization measures (process, technology, budgets & costs). Support on any new business initiatives for ones area of responsibility. Manage ideas from design stage through implementation.
• Perform all outputs in compliance with the Company's Integrity Codes & SHEQ requirements.
• Perform delegated SHEQ tasks and duties and Inform superiors about deviations.

Knowledge and Experience

• Minimum 3-5 Years’ experience within IT Infrastructure Environment
• Knowledge and experience in MS Windows and the MS Office Suite
• Mobile and telephone technology as well as proficient server and network knowledge.
• Experience in Microsoft Power BI reporting
• Experience in IT Service Management: Cooperative, Confident handling of business partners and suppliers including performance monitoring.
• ITIL certifications will be advantageous. I.e.: Foundation, Problem Management, etc.
• Valid Driver’s License and own transport