Systems Analyst (eCommerce) (Northern Suburbs (Cape)) at PEP

Description
Purpose of the job

• To ensure E-commerce systems and business processes incorporate industry standards and best practices; and to provide business process and technology support to users.

Key Responsibilities

• Project delivery with focus on initiatives to help PEP implement an end to end ecommerce solution
• Understand and draft the ask of the BRD and translate to Functional Requirements Document (FRD), engage and facilitate questions with business owners to resolve, to get to FRD
• Receive and suggest System Improvement (SI)/Project from the Business and gather business requirements from Users (business owners) / Business requirements and needs will be facilitated
• Discusses specifications with PIT or 3’rd party in order to ensure correct understanding of business need
• Provide a Support service to the business to assist with any system queries/problem (technical and non-technical)
• Training /Knowledge acquisition and transfer within the team and business
• Ad Hoc queries and tasks

Requirements

• A Bachelor's degree in Information Technology or Information Systems
• Years experience in a similar role 3 + years
• Experience with online shopping solutions (Shopify, WooCommerce, Magento), payment gateway (Peach
• Payment, PayU), ERP Solutions, logistics of e-comm, online, VAS services , dark store setup will be     advantageous
• Experience working in a Test Driven Environment
• SQL, JIRA
• Google Cloud Platform 
• Integration languages 
• Analytics, Qlikview, PowerBI, Looker
• Apply agile or waterfall methodology to take a BRD to a FRD level
• Project exposure to implement and design solution in business
• Facilitate training sessions/presentations
• Above average computer literacy - MS Office & MS Project
• Project management skills 
• Presentation and facilitation skills 
• Hands on experience with software development and documentation
• Able to explain technical details 
• Solid information of business systems 
• Able to take responsibility and be self motivated
• Able to develop ideas and share them clearly (in non-technical terms when required)
• Able to explain solution trade-offs (in non-technical terms when required)
• Able to work within a team
• Analytical mindset and good problem-solving skills.
• Will respond in a supportive,  patient and friendly / approachable manner (passionate)
• Can support more than one process business in a system or one process over more than 1 system
• Be able to configure on application back end or front end (not develop)
• A curious self-starter who takes initiative, investigates problems, see possibilities and takes action
• Above average computer literacy -  MS office Suite