Systems Analyst at Export Credit Insurance Corporation of South Africa Soc Ltd (ECIC)

PURPOSE OF THIS ROLE

The incumbent in this role will be responsible for the analysis, design, testing and maintenance of ECIC information systems.

KEY ACCOUNTABILITIES & INTERFACES

• Identify potential or new solutions and assess them both for technical and business suitability
• Participate in the design, configuration, testing and implementation of new systems and/or changes, including user training and support
• Ensure compliance to change control processes for the implementation of new systems or changes
• Ensure adherence to best practices for system security, scalability, supportability, maintenance and performance
• Assess the impact and architectural soundness of implementing new systems or changes
• Ensure that incidents, problems and service requests are resolved within the agreed service level timeframes
• Ensure compliance to change control processes for the implementation of new systems or changes
• Participate in requirements gathering and process mapping workshops

• Review business requirements documents and assist with the development of technical specifications
• Assist with mapping and documenting interfaces between legacy and new systems
• Monitor and provide regular reports on the performance of core business systems
• Participate in the procurement of new systems and reviewing performance against the service level agreements

Key Measurements/KPIs

• % of changes or new systems implemented successfully
• % systems related incidents resolved with agreed service level timeframes
• Performance of core business systems

Key Interfaces

• Internal and External Stakeholders
• ECIC Suppliers
• ECIC Employees

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree or equivalent in Information Technology or related field
• 2 – 5 Years’ experience and knowledge of systems analysis, design, testing, support and maintenance
• Experience in Microsoft Azure and 365 environments (Office 365, SharePoint, Exchange Online, OneDrive, Power Apps, Power BI)
• Experience in supporting ERP solutions (preferably Microsoft Dynamics)
• Experience in database management (preferably Microsoft SQL)
• Related certification (ITIL, COBIT, TOGAF) is preferred, but not essential
• Strong technical background and knowledge desired

SKILLS & ABILITIES

The applicant should have demonstrated the following competencies:

• Knowledge of the software development lifecycle (SDLC)
• Understanding of incident management, configuration management and change management
• Understanding of software architecture principles
• Good oral and written communication skills
• Good presentation skills
• Initiative and ability to work independently and with teams
• Analytical thinking and problem solving
• Willingness to work additional hours when required

BEHAVIOURAL COMPETENCIES

The incumbent is required to have the following behavioural competencies:

• Problem Solving: Demonstrates an ability to solve problems effectively by systematically analysing the situation, interpreting it and appropriate generating solutions.
• Delivery: Translates business objectives into practical, prioritised and organised action plans; ensures plans are safely and successfully implemented.
• Conflict Resolution; Identifies and strives for solutions in which all parties can benefit.
• Team Participation: Consistently offers relevant input to team discussions as issues are being clarified and solutions are being developed.
• Decision Making: Demonstrate the ability to make independent decisions.