Systems Analyst at Interfront SOC Ltd.

Responsibilities/Tasks:

• Establish and maintain a trustful and engaged relationship with stakeholders through effective communication, expectation management and positive engagement
• Understand client needs and collaborate with internal and external teams, to deliver tailored and effective digital solutions
• Analyse problem statements to define scope and functional requirements to enhance current platforms to deliver expected customer experiences
• Define technical integration requirements to third party services
• Formulate functional requirements documentation for approval, prior to development commencing
• Collaborate with the user experience and interface designers to deliver the optimal interface taking cognizance of CX, UX and UI best practice principles
• Collaborate with the development team to ensure the delivery of the anticipated features
• Create test cases for each user role to ensure the individual engagements have been catered for correctly
• Test the solution developed to ensure it delivers the standard of quality and features expected
• Manage the user acceptance testing cycle to ensure possible defects are resolved timeously
• Provide post-production support to define and implement any production fixes
• Provide system user guides and training, where applicable
• Review platform engagement reporting to identify any enhancements that may improve customer experience or system efficiency
• Gain and grow domain knowledge within the customers business context

Minimum Requirements

• Degree or diploma in Information Systems
• Proven experience of at least 2 years, in development and/or analysis of systems, within the bespoke software development industry
• Proficient understanding of software development life cycle (SDLC)
• Excellent communication and interpersonal skills
• Ability to manage multiple projects simultaneously
• Strong problem-solving and negotiation skills
• Proficient user of Microsoft Office applications
• Proficient in software design, user interface and customer experience principles