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  • Posted: Jul 7, 2021
    Deadline: Not specified
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    The Shoprite Group of Companies, comprising several iconic brands, is the largest retailer in Africa. It started out as a group of eight grocery stores in 1979, and has grown into a technologically-advanced, continent-wide business selling items from food, liquor and medicine, to concert tickets and furniture. Today the Group is at the forefront of retail...
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    Systems Engineer II (Endpoint Management)

    Purpose of the Job    

    • To assist the Team Lead in the Endpoint Management Team with support of store and user-based endpoint infrastructure. The candidate will be responsible for the creation and maintenance of images using Microsoft Deployment Toolkit (MDT) as well as the maintenance of objects for store related infrastructure components such as Active Directory and DNS and take full responsibility of the MDM / EMM / UEM platforms to manage endpoint devices (laptops, mobile phones, smart devices etc) in an enterprise environment. The candidate will be part of a team of engineers and administrators, supporting assigned systems, applications, and associated technologies in the enterprise.

    Job Advert Details
    Job Category    

    • IT

    Job Objectives    
    To implement and maintain Microsoft Windows Operating Systems
    - Resolve Incidents and fulfil Service Requests using a service management ticket queue and Change Management processes
    - Assist in the design, development, implementation, testing and/or modification of computing systems, Operating Systems and associated
    software

    To administer a Microsoft Active Directory Domain and core Microsoft Windows roles and features such as: Group Policy and DNS
    - Perform general system administration duties in a Windows Active Directory environment such as user, group and computer account administration
    - Create, manage and troubleshoot Active Directory Group Policies to configure all systems and images

    To configure and manage operating system deployments (OSD)
    - Manage multiple images/task sequences for deploying PCs to the organization
    - Work closely with Server and Network Administrators to achieve optimal configuration of all applications
    - Ability to design, implement, test and deploy desktop solutions in one or more of the following domains: Application Packaging; Microsoft Deployment Toolkit, Windows Deployment Service

    To assist in design and operate a Modern Workplace Infrastructure for devices for Company (MDM/UEM)
    - Experience with another MDM / UEM / EMM platform is a plus
    - Experience with enterprise desktop deployments and management, including application package development and enterprise system refreshes

    Be involved with the entire lifecycle of a solution from design through implementation, deployment, and training
    - Troubleshoot all aspects of the MDM/UEM solution effectively and understand the product flow encompassing software distribution, patch management, operating system deployment and logging in detail
    - Create and manage profiles, manage apps and create compliance rules using an MDM platform (VMware Workspace ONE/ Intune)
    Qualifications    
    Essential:

    • Grade 12
    • Industry Certification: MCSE (Microsoft Certified Systems Engineer): Infrastructure Engineer
    • Industry Certification: MCSE (Microsoft Certified Systems Engineer): Desktop Infrastructure
    • Industry Certification: Administering and Deploying System Centre Configuration Manager & MDT

    Desirable:

    • Industry Certification: Secure, Control and Manage mobile devices using Mobile Device Management / Unified Endpoint Management platforms

    Experience    
    Essential:

    • Extensive Experience with Microsoft Windows Operating Systems (5-10 years)
    • Experience with Microsoft Active Directory Domain Services (3-5 years)
    • Experience with Microsoft System Center Configuration Manager (3-5 years)
    • Experience with Operating System Deployments (OSD) (3-5 yers)
    • Proven history of incident response, diagnostic activities, Root Cause Analysis (RCA), Corrective Action Plans, and advanced troubleshooting (3-5 years)
    • Experience in documenting environment and processes (3-5 years)

    Must have experience in

    • VMWare Workspace One UEM (AirWatch) and/or Microsoft Intune (3-5 years)

    Knowledge and Skills    
    Essential:

    • Understanding of Microsoft Windows Operating System fundamentals and concepts
    • Understanding of Active Directory users and groups administration
    • Understanding of Microsoft Active Directory and it components (DNS, DHCP, Group Policy etc) fundamentals and concepts
    • Understanding of Active Directory Group Policies
    • Understanding of common application installation types (EXE, MSI, etc.)
    • Proficiency in modern desktop Operating Systems and Microsoft Suite
    • Scripting experience (VBS/PowerShell/BAT), to support tasks such as WMI queries and batch changes
    • Strong knowledge of TCP/IP, DHCP, DNS protocols
    • Experience with standardization guidelines through imaging and configuration management
    • Strong knowledge of UEM/ MDM/ EMM Solutions like VMWare Workspace One (Air watch) and Microsoft Intune

    Desirable:

    • Understanding of the Information Technology Infrastructure Library (ITIL) principles
    • Knowledge of XaaS (Anything as a Service). Understanding products, tools and technologies that vendors now deliver to users as a service over a network
    • Knowledge of standard security guidelines

    Method of Application

    Interested and qualified? Go to Shoprite Group of Companies on shoprite.erecruit.co to apply

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