Systems Engineer Team Leader at BETSoftware

Responsibilities

Job Responsibilities:

Technical Output

• Manage the performance of close monitoring of the systems infrastructure and react quickly to co-ordinate activities for the resolution of complex problems as they occur.
• Manage the scheduling and prioritization of all project-related work in line with the department objective’s working closely with the Project Management Office 
• Analyzing the performance, capacity and trends of the group’s systems infrastructure and escalating concerns to the Technical Manager 
• Manage the implementation changes and upgrades where appropriate in line with the change management procedures in place 
• Facilitate the diagnosis and resolution of complex problems relating to systems infrastructure and assists where required 
• Manage the maintenance of the systems infrastructure lifecycles across all hardware and software
• Manage the administration and maintenance of the monitoring and management platforms 
• Manage the documentation of systems infrastructure which includes but is not limited to: Technical Processes, Procedures, Standards and Schedules (e.g. MS Patching) 
• Provide input into systems engineering strategy and architecture 
• Ensure that the System Engineering calls are resolved within SLA and where additional assistance is required, that the relevant teams including 3rd parties, are enrolled to assist and drive resolution. The incumbent must maintain contact with the customer interfaces throughout the process until resolution. 
• The incumbent will play a key role in mentoring and upskilling the systems engineering team members as well as second line support team members to ensure they understand the systems infrastructure landscape and assist in identifying proactive processes to monitor and support it

Team Management 

• Lead, motivate, and support a growing team within a time-sensitive and demanding environment, including career development plans and problem resolution.
• Recruitment and setup of Teams to support business needs and growth. 
• Review of performance and implementation of performance appraisals. 
• Conduct training needs analysis to highlight training gaps and strategies to rectify these. 
• Ensure that clear goals are communicated to the team by delegating tasks and setting reasonable deadlines 
• Oversee the day to day operation of the team and ensure that 

Living the spirit: 

The job obligations of a System Engineer Team Leader go well beyond what is listed above. Ensuring that you are living and applying our fundamental company values in your day-to-day tasks is critical to the success of the department and BET Software as a whole. We have outlined how you will bring our core company values to life in your role below:

• Continuously embracing the power of teamwork to overcome challenges and find innovative solutions to make a positive impact within the Infrastructure Core Team. Take the initiative to make improvements and guide change management within the team. 
• Empower and enable team members to be themselves, fostering an environment where individual strengths shine.
• Act as a mentor and coach to team members, fostering their growth and development.
• Lead by example, encouraging authenticity and openness amongst the team and promoting a collaborative and inclusive work environment.
• Demonstrate expert-level conflict resolution skills, resolving complex team dynamics and technical disputes constructively.
• Approach each day with a strategic mindset, identifying long-term opportunities for improvement within the Team. 
• Exhibit strong leadership in crisis situations, guiding the team through challenging and high-pressure scenarios.
• Uphold high moral and ethical standards in all your actions and decisions.
• Embrace each day as an opportunity to learn and grow in the ever-evolving field of IT. Every day brings a new adventure exploring and finding solutions to better the team and our business. 

Qualifications

Job Specification:

• Relevant Degree/Diploma in Information Technology.
• Internationally recognized Microsoft Certificate
• Linux+ or equivalent course 
• 3 + years in a similar position with proven track record.
• 3 – 4 years of managerial experience 
• 2 + years’ experience writing scripts (advantageous) 
• Working experience with Asterisk and Avaya Enterprise VoIP services.
• Extensive experience/exposure and knowledge of IP networking and protocol’s

+ 5 years’ Experience with:

• 3rd line escalations.
• Microsoft Active directory management
• Call management systems, eg Zendesk
• Endpoint Software Management and updates
• Hardware Management
• 0365
• Exchange
• Confluence and Jira Support

Apply Before 03/31/2026